Customer Reviews for Netgear Orbi 970 27089 MU-MIMO WiFi 7 Gaming Mesh System, White, 2/Pack (RBE972S100NAS)
23 reviews
Most helpful positive review
Posted Nov 20, 2025
ORBI 970
We love our new ORBI 970! We recently purchased it to replace our old ORBI that reached end of life. Our two pack (router and satellite) easily covers our 3000 SF condo.
VS
Most helpful critical review
Posted Dec 23, 2025
Mesh Mess
Limited control over the functions of the router; you have to pay, monthly, to keep the mesh function.
WWFII
Verified Buyer
Reviewed at:
netgear.com
Posted Dec 23, 2025
Mesh Mess
Limited control over the functions of the router; you have to pay, monthly, to keep the mesh function.
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Giveback
Verified Buyer
Reviewed at:
netgear.com
Posted Dec 8, 2025
Nothing changed
Upgraded to 2Gbps internet service but saw no change in performance relative to RBE50. Support is investigating.
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MarineMa
Verified Buyer
Reviewed at:
netgear.com
Posted Dec 6, 2025
No difference from cheaper WIFI
Did not feel any big difference from my previous WIFI bought many years ago.
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Oliver707
Verified Buyer
Reviewed at:
netgear.com
Posted Dec 1, 2025
Doesn't work and ZERO support
Device doesn't work. Drops packets and interrupt video call at least once a day and need to reboot router every time. Super expensive for such an expensive device.
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PL S
Verified Buyer
Reviewed at:
netgear.com
Posted Nov 20, 2025
ORBI 970
We love our new ORBI 970! We recently purchased it to replace our old ORBI that reached end of life. Our two pack (router and satellite) easily covers our 3000 SF condo.
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Old dog 2
Verified Buyer
Reviewed at:
netgear.com
Posted Oct 31, 2025
Netgear 970 review
I love the reception every where in and around the house. Speed tests on my phone and wireless connection on my computer showed at a great improvement.
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Kenfxddfxsdd
Verified Buyer
Reviewed at:
netgear.com
Posted Aug 6, 2025
Always Go with Orbi
Amazing transition from my old Orbi to my new 970. It was so easy. I will always recommend and buy Orbi. No issues so far.
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Murphs411
Verified Buyer
Reviewed at:
netgear.com
Posted Jul 10, 2025
Easy Peazy
I had a little trouble getting setup, but the orbi system resolved my situation without any frustration on my part. Basically, I got stuck and stepped away for about an hour expecting to tackle the setup and to my surprise everything was working. Great engineering!
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matk
Reviewed at:
netgear.com
Posted Apr 9, 2025
Terrible Performance and Stability
Terrible. Got this to improve connectivity to outdoor security cameras. Their connections are far worse than with the standard BT router and a cheap extender. The Orbi frequently goes down and stops advertising its SSID. This is a small house and given the high cost plus satellite, it's the most pathetic over price load of rubbish I've ever wasted money on.
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Response from Staples :
Hi matk,
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your RBE972S. Your WiFi connectivity can be affected by factors like router placement, home layout, or wireless interference from other devices. For more details on this topic please visit the following troubleshooting resources: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US, and also: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
Edited 6-30-25: We also recommend ensuring your RBE973S Router and Satellites are on the most up to date firmware, v9.13.1.2: https://kb.netgear.com/000066739/RBE970-RBE971-Firmware-Version-9-13-1-2.
We'd greatly appreciate any additional feedback if the steps provided helped to resolve the issue as well as follow up with you. Please reach out to us at [email protected] with your contact information, and we will be happy to help you. If your experiences with connectivity have improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
April 10, 2025
Patriot
Verified Buyer
Reviewed at:
netgear.com
Posted Dec 27, 2024
Lightning Fast Speed
Excellent WiFi connectivity, easy setup. Netgear Armor is constantly checking for vulnerabilities
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Sp@rky
Verified Buyer
Reviewed at:
netgear.com
Posted Dec 20, 2024
Orbi 970 Series
The product is top of line. The only reservation I have is the power adapter cord should be longer.
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Eric E
Verified Buyer
Reviewed at:
netgear.com
Posted Sep 22, 2024
Premium System Gives Premium Performance.
Recently dumped Xfinity for Glofiber 2.5 gb so needed a more capable mesh and I’m very satisfied. Extremely fast, no lag whatsoever, and that’s with 7 people streaming all around the house. No more “the internets down!!!” from the wife and kids. That alone made it worth the investment. No issues with coverage in this 5k sq.ft. house. I thought I might need a second s...
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MattB44
Verified Buyer
Reviewed at:
netgear.com
Posted Aug 5, 2024
Great Product!
Product fixed an issue with a weak signal given to us by cable company. Easy to set up and no issues starting right away.
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Jimkendall
Verified Buyer
Reviewed at:
netgear.com
Posted Jul 17, 2024
Amazing
Absolutely Amazing. I was using a older Nighthawk dual band router. This increased my wifi to it fullest potential and solve alot of connectivity issues
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mstritt
Verified Buyer
Reviewed at:
netgear.com
Posted May 6, 2024
Great Product, a little pricey but you get what you pay for!
Easy setup, great range, solved my problem with wifi coverage in the home.
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Steve D. Hawaii
Verified Buyer
Reviewed at:
netgear.com
Posted Apr 9, 2024
RBE971
Amazing device! Easy to set up, very good coverage. I have been using a Netgear Orbi mesh wifi system for over 15 years and love them!
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Disappointed John
Verified Buyer
Reviewed at:
netgear.com
Posted Feb 2, 2024
Dead on Arrival
Did not work out of the box. Couldn't pass a speed test, actually couldn't even run a speed test
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Response from Staples :
Hi Valued Customer,
Thank you for your review, we appreciate your valuable feedback and we want you to know that your experience is important to us as we are always looking for ways to improve. We're sorry to hear that you are experiencing an issue with your RBE972S. Please reach out to us at [email protected] with your contact information and a copy of your review, and we will be happy to help you.
Regards,
NETGEAR Team
February 2, 2024
Gigi
Reviewed at:
netgear.com
Posted Jan 14, 2024
Wi-fi is intermittent
My Orbi 970 (2-pack) arrived 7 days ago. I have very fast Ting fiber and all of my hardwired devices have worked non-stop but this week the Wi-fi on my Orbi 970 has turned itself off many times. It seems stable now but will be calling support if it happens again.
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Response from Staples :
Hello Gigi,
Thank you for your review, we appreciate your valuable feedback and we want you to know that your experience is important to us as we are always looking for ways to improve. We're sorry to hear that you were experiencing an issue with your RBE972S Wi-Fi. We recommend ensuring your Router and Satellite are on the latest available firmware v9.10.4.1, released as recently as 12-26-23 as it contains Various WiFi and System stability improvements: https://kb.netgear.com/000065924/RBE970-RBE971-Firmware-Version-9-10-4-1.
We would like to follow up with this, please reach out to us at [email protected] with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
January 15, 2024
YourMainDude
Reviewed at:
netgear.com
Posted Nov 4, 2023
IPV6 Issues
Random fall-back to IPV4 with no apparent pattern. I have Xfinity 1 Gbit service. Auto Detect and Auto Config both produce the same result. Velop 6E towers I was using before always maintained IPV6.
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Response from Staples :
Hello YourMainDude,
Thank you for your review, we appreciate your valuable feedback and we want you to know that your experience is important to us as we are always looking for ways to improve. We would like to look into the issue you are experiencing, please reach out to us at [email protected] with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
November 6, 2023
Kimsey4701
Verified Buyer
Reviewed at:
netgear.com
Posted Oct 8, 2023
Orbi, strong but Armor lacking
System is amazing. Replaced a Google Nest mesh with my Orbi after the Google system appeared to start using issues (Bad update?). Orbi is bleeding fast and extended the range of my network with only one mesh pod. I did find that I had issues with my cell phone reconnecting after coming and going which is why I knocked it down a star. This seems to have resolved after tu...
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