Customer Reviews for Serta Fairbanks Ergonomic Bonded Leather Executive Big & Tall Chair, 350 lb. Capacity, Black (43675OSS)
74 reviews
Most helpful positive review
Posted Sep 1, 2025
Love this chair
This chair came on time in great condition. It is so comfortable we love it. Thanks for the great product. Staples always come tru.
VS
Most helpful critical review
Posted Dec 19, 2021
Does not hold up
Nice chair but not meant for big and tall. I'm well within the weight limit and the hydrolic piece does not hold up to weight (320LBS). I have had this chair 6 months and within 2 months it would slowly lower to the floor. Being tall this makes it very difficult to sit ergonomically and get out of the chair.
GENE AND B.
Posted Sep 1, 2025
Love this chair
This chair came on time in great condition. It is so comfortable we love it. Thanks for the great product. Staples always come tru.
0up votes 0
0down votes 0
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CYNTHIA D.
Reviewed at:
Staples Business
Posted Mar 25, 2025
Serta Fairbanks Ergonomic Bonded Leather Executive
Wonderful! Exceeded expectations!
0up votes 0
0down votes 0
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E A
Posted Jan 10, 2025
chair
Great product. Comfortable chair. Easy to put together
0up votes 0
0down votes 0
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G.B.
Posted Oct 22, 2024
Comfortable
Very comfortable and good looking. Rolls easily.
0up votes 0
0down votes 0
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John
Reviewed at:
Staples Business
Posted Sep 4, 2024
Perfect for my needs
Easy to assemble very comfortable. The height is adjustable to the correct height which makes it perfect for my needs.
0up votes 0
0down votes 0
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RHONDA G.
Posted Nov 16, 2023
Office Chair
Great chair easy to assemble Sturdy and Comfortable. Definitely worth the money!!!
0up votes 0
0down votes 0
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CLAYTON W.
Posted Oct 30, 2023
Comfortable sturdy assembly was a bit frustrating on the back panel but otherwise good.
3up votes 3
0down votes 0
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WILL M.
Posted Jun 7, 2023
New Chair
The lady that helped me over the phone was a sweetheart first off! It was shipped on time and I paid for an assembly and the gentlemen showed up promptly at 0900 and was done by 0930. The chair is supportive and comfortable I would definitely buy it again!
2up votes 2
0down votes 0
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Amanda P.
Posted Dec 19, 2021
Does not hold up
Nice chair but not meant for big and tall. I'm well within the weight limit and the hydrolic piece does not hold up to weight (320LBS). I have had this chair 6 months and within 2 months it would slowly lower to the floor. Being tall this makes it very difficult to sit ergonomically and get out of the chair.
5up votes 5
1down votes 1
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JANET P.
Posted Aug 8, 2021
I like the Serta Chair
I just hope it last me more than a few months.
0up votes 0
1down votes 1
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James
Posted Aug 6, 2021
Could use upgrade
I needed to but a lower back support to make working in this chair comfortable and ease back discomfort. Also the "Faux Leather" eventually wears out and then shreds pieces especially on the head rest portion.
0up votes 0
0down votes 0
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DOUG S.
Posted Jul 29, 2021
Comfortable - In poor shape upon arrival
Comfortable - In poor shape upon arrival - Arms were scratched and coming apart.
0up votes 0
0down votes 0
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ANNE H.
Posted May 23, 2021
Chairs
Guys love their new office chairs!!
0up votes 0
0down votes 0
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KELMEDIX
Posted Mar 3, 2021
KELMEDIX
VERY POOR BRINGING BACK FOR RETURN SCREWS DO NOT ALLIGN PIECEES NOT CORRECT
2up votes 2
2down votes 2
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KC
Posted Nov 11, 2020
Serta Big and Tall Executive Chair
Assembly was simple chair is comfortable and the quality is nice. I am a big guy and the chair is spacious and supports me well.
3up votes 3
0down votes 0
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lvtnlvt
Posted Sep 28, 2020
Perfect fit for me
Easy to put together took no time at all. Very comfy and sturdy
1up votes 1
0down votes 0
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J.B.
Posted Sep 28, 2020
Good solid purchase
Fairly easy to put together. Solid chair.
0up votes 0
0down votes 0
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swood
Posted Feb 3, 2020
Barely survived a year
I bought this chair specifically due to the weight limit listed (350 lbs). I'm not within 100 lbs of that limit. That said the chair barely lasted a year before it stopped being able to be adjusted. It has started just falling down to the lowest position which is too low for me. I'm already shopping for another chair.
19up votes 19
1down votes 1
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B.S.
Posted Sep 23, 2019
GREAT CHAIR
It was pretty easy to put together. However the arms took a little longer but not bad. It is really comfy and looks great. I would definitely recommend this chair to anyone. The price was super for this chair.
3up votes 3
1down votes 1
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rawding001
Posted Aug 18, 2019
Stay Away!
The "faux leather" flakes off after about 6 mos. Chair is somewhat rickety after the hardware starts to loosen. Fastener caps fall out around 8 months. Does not rise high enough for a typical desk. "Pretty" at first but becomes Frankenstein's monster over time. Stay away from this chair.
16up votes 16
1down votes 1
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