Customer Reviews for HP 933XL Yellow High Yield Ink Cartridge, Prints Up to 825 Pages (CN056AN#140)

Hi, I was sorry to find that the cartridge didn’t work well. Whenever poor performance appears to be due to a defective cartridge you can look into contacting the store and discuss that with them. The return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges Mary HP Care hp.com/support

Hi, It was sure to be disappointing when the printer had a problem. I am sorry that you had this experience. It sounds like you got an error message indicates that there is a problem with the printhead inside the printer. Sometimes the message can be cleared by performing a reset (unplug the printer while it is on, wait a minute, and then plug it in again). If that doesn't help, there are further instructions online about how to handle this type of error. Just search using your printer's model and the error message you are seeing. If nothing works, you can find ways to contact HP customer service by going to the HP website at: hp.com/contactHP Mary Chris HP Care hp.com/support

Hi, My apologies for this happening to you. This is a regrettable situation which was probably caused by a damaged cartridge. Please contact us about this by using your preferred method of contact found at: hp.com/contactHP However, if a phone call will work well for you, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) Mary HP Care hp.com/support

Hello Lars I am sorry that you had this problem. However it is likely that the printhead inside the printer was clogged up and that is what caused most of the problems with the color that you are seeing. When the tiny inkjets in the printhead clogged and not allowing ink to flow properly through to the paper the cleaning routine can be used to clear them out. The routine might need to be run more than once to clean out the clogs completely. To prevent these problems: - Turn the printer off when it is not being used - Always use the power button on the printer itself to turn your printer off. That gives it time to position the cartridge so it is protected from excessive drying which leads to clogs. Mary HP Care hp.com/support