Customer Reviews for Samsung Freestyle Projector Battery Base, White (VG-FBB3BA/ZA)

Hello, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks!

I’m sorry to hear your Freestyle Battery Base is no longer working as expected. We’d like you to check a couple of things to see if we can help resolve this. 1. Make sure you’re connecting the top USB-C port on the Battery Base directly to The Freestyle’s USB-C port. Your device may be damaged if the battery is not properly connected. • The top USB port is designed to connect to The Freestyle & fast-charge external devices. • The bottom USB port will charge the Battery Base & external devices. 2. Also, ensure the USB-C cable you're using is either the included cable or a Samsung-brand charging cord. 3. Check the battery level by pressing the button below the USB ports. • If one LED indicator blinks, charge the Battery Base. 4. If there is dust or moisture in the charging terminal, charging may be blocked for device protection. Gently clean with a soft brush and try charging again. I hope these tips help. You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Balla27, Thanks for sharing your thoughts on The Freestyle Battery Base. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

I’m sorry to hear your Freestyle Battery Base is no longer holding a charge. We’d like you to check a couple of things to see if we can help resolve this. 1. Make sure you’re connecting the top USB-C port on the Battery Base directly to The Freestyle’s USB-C port. Your device may be damaged if the battery is not properly connected. • The top USB port is designed to connect to The Freestyle & fast-charge external devices. • The bottom USB port will charge the Battery Base & external devices. 2. Also, ensure the USB-C cable you're using is either the included cable or a Samsung-brand charging cord. 3. Check the battery level by pressing the button below the USB ports. • If one LED indicator blinks, charge the Battery Base. 4. If there is dust or moisture in the charging terminal, charging may be blocked for device protection. Gently clean with a soft brush and try charging again. I hope these tips help. You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Michael, We're very sorry to hear that your Freestyle Battery Base is no longer charging. Please give us the opportunity to look into this for you so we can provide additional troubleshooting assistance. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. We hope to hear from you! ~ Samsung Specialist

ElCh13fo, We’re sorry to hear that your customer service experience was not up to standards. We want to make this right for you and ask that you reach us again for further assistance with troubleshooting or setting up a service appointment. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

MaxnKitty, It's unfortunate to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following which may help resolve this: - Confirm the charging cable is connected to the bottom USB port (IN & 10W OUT), as this charges the Battery Base. The top USB port (50W OUT) powers The Freestyle Projector. - Make sure you’re using the adapter (EP-TA865) included with your Freestyle to charge. - Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device. - Check the charging port for any damage, defects, or obstructions. - Ensure the cable is properly attached with all contact pins intact. Please also keep in mind the following usage conditions when using the Battery Base: - The dedicated battery for The Freestyle can be used for a maximum of 3 hours. - If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened. I hope these tips help. For further assistance, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Monica, I’m sorry to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following which may help resolve this: - Confirm the charging cable is connected to the bottom USB port (IN & 10W OUT), as this charges the Battery Base. The top USB port (50W OUT) powers The Freestyle Projector. - Make sure you’re using the adapter (EP-TA865) included with your Freestyle to charge. - Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device. - Check the charging port for any damage, defects, or obstructions. - Ensure the cable is properly attached with all contact pins intact. Please also keep in mind the following usage conditions when using the Battery Base: - The dedicated battery for The Freestyle can be used for a maximum of 3 hours. - If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened. I hope these tips help. For further assistance, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Bmax, I’m sorry to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following which may help resolve this: - Confirm the charging cable is connected to the bottom USB port (IN & 10W OUT), as this charges the Battery Base. The top USB port (50W OUT) powers The Freestyle Projector. - Make sure you’re using the adapter (EP-TA865) included with your Freestyle to charge. - Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device. - Check the charging port for any damage, defects, or obstructions. - Ensure the cable is properly attached with all contact pins intact. Please also keep in mind the following usage conditions when using the Battery Base: - The dedicated battery for The Freestyle can be used for a maximum of 3 hours. - If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened. I hope these tips help. For further assistance, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

BKBK, I’m sorry to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following, as these may help resolve the issue: - Make sure you are using the adapter (EP-TA865) that was included with The Freestyle to charge. Other adapters may fit, but might not charge the battery, or may cause damage. - Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device. - Check the charging port for any damage, defects, or obstructions. - Ensure the cable is properly attached with all contact pins intact. Please also keep in mind the following usage conditions when using the Battery Base: - The dedicated battery for The Freestyle can be used for a maximum of 3 hours. - If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened. If the issue persists, please contact Samsung Support and an agent will gladly assist. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist