Customer Reviews for OtterBox Commuter Series Phone Case for iPhone 12/12 Pro, Shock Absorbing, Black (77-65405)
Item # : IM18FF541
Model # : 77-65405
- Protect your Apple iPhone 12 and 12 Pro with this cover that securely encases the corners and back
- Features construction for added durability
Price is $32.12
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343 reviews
Most helpful positive review
Posted Oct 17, 2025
Easy and durable
Easy to find on website and just as durable as the one I replaced (3 days after I got it, my phone fell off the motorcycle I was riding and a car ran over it but there was virtually no damage).
VS
Most helpful critical review
Posted Jan 8, 2025
Good protection for your iPhone
This Otterbox provides very good protection; my previous one was heavy duty and it was more than I needed.
Bill T
Reviewed at:
otterbox.com
Posted Oct 17, 2025
Easy and durable
Easy to find on website and just as durable as the one I replaced (3 days after I got it, my phone fell off the motorcycle I was riding and a car ran over it but there was virtually no damage).
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Reviewed at:
otterbox.com
Posted Jul 13, 2025
Protection for valued phone
This is my third case and it continues the tradition of quality and easy assembly.
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Kristi Quint
Reviewed at:
otterbox.com
Posted Jun 23, 2025
This is a great case!
Love my new case! It's more streamlined than my old one, and just as durable.
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Reviewed at:
otterbox.com
Posted May 10, 2025
iPhone 12 and iPhone 12 Pro commuter series case.
After finally receiving my case, it is just what I expected. I dropped my phone the other day, someone said oh no! But everything was good. Just as I knew it would be.
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Alex
Reviewed at:
otterbox.com
Posted Apr 27, 2025
Great case
Great case. Bought my first one three years ago. It finally cracked. I liked it so much I purchased a second.
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Arlene K
Reviewed at:
otterbox.com
Posted Apr 13, 2025
saved my phone
this cover saved my phone many times !! i am clumsy and it gets dropped a lot. best purchase ever
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coryluzar
Reviewed at:
otterbox.com
Posted Feb 24, 2025
Frustrating
VERY difficult to take screenshots because right
side button is Barely accessible thru Otterbox
cut out!!
side button is Barely accessible thru Otterbox
cut out!!
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Response from Staples :
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
, February 25, 2025
Otterbox was a little slo
Reviewed at:
otterbox.com
Posted Feb 9, 2025
9/10 took too long to receive
Took to long to receive. This is really more a 9/10 than 4/5. Otterbox has been a fantastic company to deal with overall.
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RedBerry88
Reviewed at:
otterbox.com
Posted Jan 26, 2025
Great case!
I loved this case! Even though I only got to enjoy it for a few weeks because I upgraded to the 16. I liked how it didn’t slide around when you sat your phone down.
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N J Rose
Reviewed at:
otterbox.com
Posted Jan 8, 2025
Good protection for your iPhone
This Otterbox provides very good protection; my previous one was heavy duty and it was more than I needed.
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Response from Staples :
Hello! We are so glad to hear that the Commuter Series is providing great protection for your device while meeting the needs of your lifestyle as well. Please reach out to our CS Team by phone or via chat if any questions arise as you enjoy this case, as we are always happy to help!
, December 30, 2024
Holly
Reviewed at:
otterbox.com
Posted Jan 4, 2025
Screen broke
I had it in place for less than a week, my phone fell to the ground off the table and my screen broke. I had my old case on for 4 years, dropped it multiple times with no screen damage.
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Response from Staples :
Hello Holly! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
, January 7, 2025
John
Reviewed at:
otterbox.com
Posted Jan 3, 2025
Good looking case, bad MagSafe integration
MagSafe barely attaches to my charger, unlike older OtterBox it is replacing. This has resulted in mornings with an uncharged phone because it doesn’t attach well to the charger. With 2020 version of this case, I can hold the phone by charger cord and the magnet is strong enough to keep it attached.
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Response from Staples :
We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with any questions or concerns you may have on this!
, January 7, 2025
Courtney
Reviewed at:
otterbox.com
Posted Oct 19, 2024
High quality!
Stood the test of 4 years before replacing! I got this case when the iPhone 12 first came out in 2020 and I have dropped that thing soooo many times. It was only this year at some point that I had dropped it enough that the OtterBox was badly damaged. I finally replaced it…with the same case (just a different color)! The screen protector has been broken several times wh...
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Reviewed at:
otterbox.com
Posted Mar 5, 2024
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XANDAR
Reviewed at:
otterbox.com
Posted Feb 25, 2024
It was average
It was everything I expected to be. The shipping was alright.
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MoniJaeger
Reviewed at:
otterbox.com
Posted Feb 4, 2024
Phone not cracked after falling on highway .
I got this case for my 13-year-old son‘s phone, knowing that he’s 13 and probably can’t take care of a phone properly. Well sure enough his sister picked him up from a friends house and he put the phone on top of the car. They proceeded to drive several miles and got on I 95 going 70 miles an hour in the right lane. The phone was on top and flew off onto the side of the...
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John
Reviewed at:
otterbox.com
Posted Jan 27, 2024
Box and holster not compatible
I purchased the box and holster, but the products shipped were not compatible. The box is too small for the holster.
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Response from Staples :
Hello! We apologize for any confusion. The Commuter Series case is an amazing and protective case, but it is not designed to fit with our belt clip holster products, as those are designed to go with the Defender/Defender Pro/Defender XT Series cases. Please reach out to our CS Team by phone or via chat, and we are happy to help with any additional questions or product needs.
, January 29, 2024
Kaylie
Reviewed at:
otterbox.com
Posted Jan 24, 2024
Very disappointed
My OtterBox phone case broke less than a month in.
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Response from Staples :
Hello, Kaylie! We are so sorry to hear that your case broke. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
, January 26, 2024
DWJJ
Reviewed at:
otterbox.com
Posted Jan 19, 2024
Doesn't protect your phone
I have this case, dropped my phone, and the screen cracked.
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Response from Staples :
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
, January 22, 2024
Kail
Reviewed at:
otterbox.com
Posted Jan 14, 2024
I have had multiple OtterBox cases with all usually being fantastic with the exception of this one. The case did my protect my back glass around camera from an extremely minor fall.
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Response from Staples :
Hello Kail! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
, January 16, 2024