Customer Reviews for OtterBox Defender Series Rugged Case for iPhone 12/12 Pro, Shock Absorbing, Black (77-65401)
408 reviews
Most helpful positive review
Posted Apr 23, 2025
N/A
Love this case, but had to watch a youtube video to understand how to install my phone into the box. Picture instructions are not very clear.
VS
Most helpful critical review
Posted Aug 7, 2024
Adequate case, inadequate emails
Adequate case to replace the MagSafe case that had disintegrated over the last few years. Hopefully this one will last until my new phone.
One star because the unsubscribe link to the review request emails did not work.
One star because the unsubscribe link to the review request emails did not work.
Mike
Reviewed at:
otterbox.com
Posted Aug 8, 2025
Tough as nails
I like the soft exterior of the case because it does not slide around easily on flat surfaces or when in my shirt pocket it does not slide out easily. And if/when I have dropped my phone, even on concrete, it has never been damaged. The Defender is great for use in a rough environment.
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Response from Staples :
Hello, Mike! Thank you for your feedback. Please reach out to us via chat if we can be of any assistance!
August 8, 2025
N1A2
Reviewed at:
otterbox.com
Posted Apr 23, 2025
N/A
Love this case, but had to watch a youtube video to understand how to install my phone into the box. Picture instructions are not very clear.
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Gary
Reviewed at:
otterbox.com
Posted Apr 16, 2025
Need
Perfect needed it to save my iPhone from potential destruction! It should come with the iPhone!
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Annoyed Email Recipient
Reviewed at:
otterbox.com
Posted Aug 7, 2024
Adequate case, inadequate emails
Adequate case to replace the MagSafe case that had disintegrated over the last few years. Hopefully this one will last until my new phone.
One star because the unsubscribe link to the review request emails did not work.
One star because the unsubscribe link to the review request emails did not work.
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Response from Staples :
Hello! We are so glad you were able to utilize our great warranty process. If you are having difficulty with unsubscribing from emails using the instructions found directly on the email itself, please reach out to us and we would be happy to assist you with an alternative form for this request.
August 7, 2024
Dax1
Reviewed at:
otterbox.com
Posted Feb 8, 2024
Case material
Case is not the same as the old style. A much more rigid feel. Also not as deep around edge and rear camera well. I’m not as confident in this case.
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Response from Staples :
Hello! This Defender Series case is designed to protect your device well and we hope you enjoy this case as you use it. Should any questions or concerns arise regarding the product, please reach out to our CS Team by phone or via chat, and we are happy to help!
February 9, 2024
Marcia
Reviewed at:
otterbox.com
Posted Jan 11, 2024
Great Phone protection
Great case and the glass is good quality and came with easy installation instructions.
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Kevin
Reviewed at:
otterbox.com
Posted Jan 6, 2024
Could be a 5 star review but….
Could be a 5 star review but…. The case does not work with wireless chargers as stated. The car is top quality and 100% required for a phone with a glass back.
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Wheels
Reviewed at:
otterbox.com
Posted Jan 1, 2024
Worth Every Penny
Fit my iphone 12pro right. Like that it makes the phone thicker which makes it easier to hold. I have accidently drop the phone on various surfaces including concrete from a height of 4-5ft and no damage what so ever. Only downside is the belt clip. That usually breaks right before the warrantee expires.
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Diesel
Reviewed at:
otterbox.com
Posted Dec 15, 2023
Best thing going
Otter box defender case by far is the best way to keep your IPhone safe from drops and damage. 4 phones 4 otter boxes hecka drops no damage.
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Terry
Reviewed at:
otterbox.com
Posted Dec 14, 2023
Best case there is
Ever since I have owned a phone, I have always had an OtterBox cover. And thank God that I have had one because I have dropped my phone, From great Heights, down the steps and actually left it on the roof of my car, drove away and it blew off. When I came back to get the phone, it was in perfect condition. I will never not have an OtterBox on my phone.
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Bambi
Reviewed at:
otterbox.com
Posted Dec 13, 2023
Grandson favorite
Selected by grandson - he absolutely loves it !!!!
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Zizu
Reviewed at:
otterbox.com
Posted Nov 24, 2023
No front screen cover protection
I was expecting a front cover protection on this case but it didn’t have it..it’s a good phone case not cheaply made but just didn’t work for me
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Response from Staples :
Hello, Zizu! Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our engineers redesigned our Defender Series in order to provide the same drop protection even without the built-in screen protector. The addition of one of our amazing screen protection options provides your phone with premium protection and outperforms our previous Defender Series designs. If our Customer Service Team may assist with further questions or help you find a great screen protector to pair with your Defender Series case, please give us a call at 1-855-688-7269 and we are happy to help.
November 28, 2023
Billy B
Reviewed at:
otterbox.com
Posted Nov 21, 2023
Need Instructions
The Otter Box is fine but instructions are non existent. I had no use for the kickstand and Otter should give instructions on how to remove it from the case.
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Jill
Reviewed at:
otterbox.com
Posted Oct 31, 2023
OtterBox case
Great! Came as described and in time. Very pleased.
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Internationalkathy
Reviewed at:
otterbox.com
Posted Sep 25, 2023
I love my Otterbox case
no, my little OtterBox was a bit hard for me to get on. It was worth the work two layers. It will never break. I love it.
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Larry
Reviewed at:
otterbox.com
Posted Jul 15, 2023
Ready to play outside with confidence
Great protection for my device! Now worries on my bike rides
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chocalice
Reviewed at:
otterbox.com
Posted Jun 24, 2023
True Defense
I have only ever purchased Otter Box products to protect my phones for years and years, especially with kids and clumsiness (aka frequent drops), the need for a rubbery case, and overall brand reliability. Sooooo recently I left my phone on the hood of a car and forgot about it (it happens), and it ended up getting run over in the middle of our residential street. THE P...
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Reviewed at:
otterbox.com
Posted Jun 12, 2023
Awesome
Love the ruggedness of the defender case! More protection the merrier!
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Matt
Reviewed at:
otterbox.com
Posted Jun 11, 2023
Charging port cover could be better
My charging port cover ripped off a week after I got the case
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Response from Staples :
Oh no! We're sorry to hear about this unusual situation with your Defender Series case. Thankfully, we have an awesome product warranty policy, and we would be happy to get a replacement sent your way. Just give us a ring at 1-855-688-7269 and we will get you taken care of!
Cheers,
OtterBox Customer Support
OtterBox, June 12, 2023
Reviewed at:
otterbox.com
Posted May 28, 2023
Mike’s Review
The case and holder protect and keep my phone safe
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