Customer Reviews for OtterBox Defender Series Holster Case for iPhone 12/12 Pro, Black (78-52600)
220 reviews
Most helpful positive review
Posted May 19, 2025
Pleased with my purchase
This is exactly what I needed without having to buy additional items. I appreciate that I can purchase only what I need. Quality is still the same from Otterbox.
VS
Most helpful critical review
Posted Apr 8, 2025
Iphone 12 mini
tHE REVIEW is accurate for the iphone 12, it should be a reflection of a iphone 12 mini
Central Virginian
Verified Buyer
Reviewed at:
otterbox.com
Posted Sep 22, 2025
Almost Perfect
Well made, sturdy. Would be nice if the clip was detachable or optional. While I use the clip sometimes, I mostly use the case to protect the camera lenses. The clip makes the case bulkier and too big to put in my car mount and purse.
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Donald
Verified Buyer
Reviewed at:
otterbox.com
Posted Jul 5, 2025
OOPS
Still have Iphone 11.. Ordered as I thought it should fit the 11.. Fits but not a tight snug.. No fault of yours..... Thanks
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Response from Staples :
Hello, Donald! We’re so sorry to hear about the trouble with your product. Please reach out to us via chat, and we are happy to help with this!
July 7, 2025
LM King
Verified Buyer
Reviewed at:
otterbox.com
Posted May 19, 2025
Pleased with my purchase
This is exactly what I needed without having to buy additional items. I appreciate that I can purchase only what I need. Quality is still the same from Otterbox.
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Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 8, 2025
Iphone 12 mini
tHE REVIEW is accurate for the iphone 12, it should be a reflection of a iphone 12 mini
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Response from Staples :
Hello David! Thank you for your feedback. This holster is designed for the iPhone 12 and iPhone 12 Pro and is not compatible with the iPhone 12 mini. If you need assistance with a return, we are more than happy to help! Please reach out to our friendly Otters via chat and we can help with a return!
April 10, 2025
LYNN
Verified Buyer
Reviewed at:
otterbox.com
Posted Mar 10, 2025
REPLACEMENT HOLDER
NEW HOLDER IS NOT AS SECURE AS ORIGINAL - DROPS OUT MORE OFTEN
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Response from Staples :
Hello Lynn! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
March 13, 2025
Pete
Verified Buyer
Reviewed at:
otterbox.com
Posted Oct 7, 2024
Cheap Quality on your Defender Holsters
This is the 2nd defender holster I’ve bought this year and the quality on both is pathetic as they now have 2 small raised plastic pieces where the phone clips into the case unlike the old style holster which had a much larger & better clip that holds the phone in place. You can tell when you snap your phone into this holster that it barely catches. Also this one was mu...
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Response from Staples :
Hello Pete! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
October 8, 2024
Walt Carey
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 26, 2024
Did not fit phone
Holster did not fit my iPhone 12 mini. A fee, plus shipping charged to exchange.
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Response from Staples :
Hello, Walt! We are so sorry for any confusion. We do see some compatibility between the iPhone 13 mini and the iPhone 12 mini, but not with the iPhone 12 and iPhone 12 mini. It sounds like you may have already reached out regarding this need, but if not, or if there is something further we can assist with, please reach out to our CS Team by phone or via chat!
April 26, 2024
Doniel
Verified Buyer
Reviewed at:
otterbox.com
Posted Feb 22, 2024
Long time customer
I have been a customer of the Defender for years. Very dependable.
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Verified Buyer
Reviewed at:
otterbox.com
Posted Jan 21, 2024
Great Company
Otterbox is a great company with great products. I always trust them to protect my phones!! Great customer service too!! I always recommend their products!
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Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 19, 2023
Excellent product, wish it would last a bit longer
Great belt clip, perfect fit from Otterbox for apple, wouldn’t want any other product.
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Richard
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 6, 2023
No need to search
They made it easy to find what I needed, easy ordering and quick shipping
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Bogdan
Verified Buyer
Reviewed at:
otterbox.com
Posted Nov 7, 2023
Built tough!!!
Great quality that lasts!!!! Definitely takes a beating and protects my phone…
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Monty
Verified Buyer
Reviewed at:
otterbox.com
Posted Oct 21, 2023
Durable and convenient
Love the otter box for its durability and convenience
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N2Advnture
Reviewed at:
otterbox.com
Posted Oct 18, 2023
Quality had deminished
They are more flimsy and break faster than previous belt clips. I'm constantly replacing them for me field personnel.
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Response from Staples :
Hello! We apologize that you are experiencing issues with your belt clip holster. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this any time you experience an issue.
October 19, 2023
glen
Verified Buyer
Reviewed at:
otterbox.com
Posted Oct 9, 2023
Belt Clip problems
The second belt clip I have had to get for iPhone 12 Pro, due to two breakages, once a broken retention clip, recently the nubs that hold the phone in the clip broke off the retention clip... I would expect better quality
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Response from Staples :
Hello! We apologize for the belt clip holster breakage you have experienced. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
October 10, 2023
Bob401
Verified Buyer
Reviewed at:
otterbox.com
Posted Sep 21, 2023
Buying Again
Love the defender otter box I just wish the belt clips were stronger. The 2 little ears keep breaking off and I h
Ave to keep buying new belt clips. Starting to get little pricey
Ave to keep buying new belt clips. Starting to get little pricey
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RH69
Verified Buyer
Reviewed at:
otterbox.com
Posted Aug 14, 2023
Hipster Holder
Broken my old one so glad with my replacement thkU
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Zachary Rolsten
Verified Buyer
Reviewed at:
otterbox.com
Posted Jul 27, 2023
Great holster
This holster work’s very well, and also works as a tv stand, great holster
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Hersh
Verified Buyer
Reviewed at:
otterbox.com
Posted Jul 13, 2023
easy fast, and accurate
Easy to order Received fast shipping fit like a glove
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Timothy
Verified Buyer
Reviewed at:
otterbox.com
Posted Jun 3, 2023
Replacement belt clip holster for iPhone 12.
Belt clip holster was exactly what I was looking for. Would definitely purchase this again.
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