Customer Reviews for OtterBox Commuter Black Cover for iPhone 13 Pro Max (77-83450)
177 reviews
Most helpful positive review
Posted Dec 19, 2025
No more MagSafe stand
Really nice and solid. The only problem is that it no longer works with my magnetic stand anymore. I have to take it out of the case to charge
VS
Most helpful critical review
Posted Jun 4, 2024
Poor quality product, it broke in less than two
Poor quality product, it broke in less than two weeks. It is not durable. I do not recommend it.
JimA
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 19, 2025
No more MagSafe stand
Really nice and solid. The only problem is that it no longer works with my magnetic stand anymore. I have to take it out of the case to charge
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Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 16, 2025
Strong cover
The phone cover is strong and protected the phone perfectly when I dropped it (already). Only gripe is minimal. The rubber cover over the port isn't necessary for me, but not a big deal, considering that I only charge the phone once a day.
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Gina
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 1, 2025
Recommend
Nice quality, sturdy , fits nicely in my hand with no slipping. I recommend this product.
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Jennifer
Verified Buyer
Reviewed at:
otterbox.com
Posted Jul 17, 2025
Not What I Expected
Dissappointed the case was not the rubberlike easy to grip material like the Otter Box cases I have purchased with a new phone in the past.
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Response from Staples :
Hello, Jennifer! We’re so sorry to hear about the trouble with your product. The Defender Series is the case with the outer rubber slipcover. Please reach out to us via chat if you need further assistance with this!
July 18, 2025
Verified Buyer
Reviewed at:
otterbox.com
Posted Jun 3, 2025
Good quality & works well.
My commuter otto box is working out very well. I use to have a defender otter box.
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Tammy
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 14, 2025
Great replacement! Just as good as the original!đŸ¤©
This is the perfect replacement for my old Otter Box that cracked after I accidentally dropped it on our rock driveway.
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Porter
Verified Buyer
Reviewed at:
otterbox.com
Posted Mar 1, 2025
I like it
Sturdy and nice, I like it a lot it will keep my phone safe!
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Retired
Verified Buyer
Reviewed at:
otterbox.com
Posted Feb 19, 2025
Pleasantly surprised
Much more protection that I expected for the price. Looks great.
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Nickallis
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 31, 2024
Worth the $
Just as thin and a better case then the symmetry series… better quality
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Kass
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 19, 2024
Great case
Love the otter box cases! Simple & great protection, easy to place and take off phone
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Bad product
Verified Buyer
Reviewed at:
otterbox.com
Posted Jun 4, 2024
Poor quality product, it broke in less than two
Poor quality product, it broke in less than two weeks. It is not durable. I do not recommend it.
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Response from Staples :
Hello! We are so sorry to hear that your Commuter Series case broke. Please reach out to our CS Team by phone or via chat, and we are happy to help with this, as we have an amazing warranty!
June 5, 2024
Jjcn
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 12, 2024
Alright case
It’s a good case but I don’t like that the plastic comes apart from the soft part because it doesn’t stay together at all. Need to make it one piece
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Response from Staples :
Hello! We hope that the great protective nature of the Commuter Series grows on you with time and with use. Please reach out to our CS Team by phone or via chat if we may assist with any questions!
April 16, 2024
Sally
Verified Buyer
Reviewed at:
otterbox.com
Posted Mar 4, 2024
Very sturdy case
I’m getting older and I needed a more sturdy case to protect my phone. The OtterBox has worked perfectly.
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T Bosco
Verified Buyer
Reviewed at:
otterbox.com
Posted Feb 1, 2024
iPhone 12 Pro Max Defender
Pro Max Defender provides superb device protection.
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nikolas
Reviewed at:
otterbox.com
Posted Jan 30, 2024
not the best
it’s a nice case i like it but everytime my phone is dropped it comes off my phone and my screen protector gets damaged. I’ve had several different otterbox cases and they offer a lot more protection and don’t come off as easily. 3 stars because it is a good brand but this case probably is just not the best option.
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Response from Staples :
Hello, Nikolas! We are so sorry to hear that your case is coming off of your device when you have device drop events. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation via warranty replacement of your case!
January 31, 2024
DWMoreau
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 20, 2023
Commuter Case for IPhone 12 Pro Max
Quality made protective case and probably one of the most courageous customer service departments in the USA! Never have disappointed with any my purchases! The Alpha Glass is, in my opinion, is the best screen protector on the market!
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Verified Buyer
Reviewed at:
otterbox.com
Posted Nov 27, 2023
Less grip
Less grip then my old case, they should of extended the button grip further down the side
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Response from Staples :
Hello, Tosch! We hope that the amazing protection of the Commuter Series case for your present device grows on you with time and use of the case. If there are any questions or any needs that arise related to your case, please give our CS Team a call at 1-855-688-7269 and we are happy to help!
November 27, 2023
Jjs1978
Verified Buyer
Reviewed at:
otterbox.com
Posted Nov 9, 2023
Not mag safe compatible
Case Should have mag safe technology for the price.
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Response from Staples :
Hello! We apologize for any inconvenience. While the Commuter Series case for this device does not have MagSafe capabilities, it does allow for wireless charging. If our Customer Service Team may answer any questions or assist, please give us a call at 1-855-688-7269 and we are happy to help with this!
November 13, 2023
Brad S
Verified Buyer
Reviewed at:
otterbox.com
Posted Oct 9, 2023
Quality Product with On Time Delivery
Otterbox is my go to when it comes to protective cases for my iPhone. I wouldn't own an other.
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Aracelli
Verified Buyer
Reviewed at:
otterbox.com
Posted Oct 4, 2023
Buy it
Buy it. It’s worth it. Strong and sturdy case. Life time
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