Customer Reviews for OtterBox Defender Series Pro Black Rugged Case (77-83531)
163 reviews
Most helpful positive review
Posted Sep 24, 2025
Outstanding quality
Great quality, perfect fit. I’ve used OB fo years to protect my phones.
VS
Most helpful critical review
Posted Jan 4, 2023
Doesn’t fit iPhone 13 Pro!
I thought I would be getting a case that fit my phone. Part of my power button was under the plastic part of the case and half the time would hold my power button down making it impossible to shut my phone off or turn the sound up or down it would also make Siri come on non stop. My mute switch was also under the plastic and the box says 13 pro. Worst product it is not ...
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Austin
Verified Buyer
Reviewed at:
otterbox.com
Posted Sep 24, 2025
Outstanding quality
Great quality, perfect fit. I’ve used OB fo years to protect my phones.
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Old Geezer
Verified Buyer
Reviewed at:
otterbox.com
Posted Feb 9, 2025
Case for old phone
Great protection and belt clip. Glad you still make this model. Prefer a color, rather than black, but just happy that I have a new Otterbox for my phone. The old one wore out after 3 years of heavy use.
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Eileen
Verified Buyer
Reviewed at:
otterbox.com
Posted Jan 23, 2025
Not compatible with MagSafe
It is heavy duty but it does not have MagSafe charging so I can’t even use the charger I bought.
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ZACH
Verified Buyer
Reviewed at:
otterbox.com
Posted Jun 18, 2024
Sleek, Durable, & Reliable
A sleek durable case that's reliable. I've purchased the Defender series for many iPhones and the iPod touch when it was still around. My family also uses this case and they like it as well.
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Jennie
Verified Buyer
Reviewed at:
otterbox.com
Posted Jun 4, 2024
Only Phone Case I trust
Obsessed! I love the defender series! It’s the only case I trust on my phone! I love the dual protection! I don’t think it’s too bulky and think it’s perfect if you need max phone protection coverage!
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LYN C
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 21, 2024
Tough Case Tough to Install
I am unable to get my phone into the new case. There are no written instructions, just unlabeled pictures. Since my phone has crackling on the back, I won’t force it (And it doesn’t make sense that that would be required anyway!). I’ll ask the tech to put my phone in the new OtterBox when he does the phone repair.
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Response from Staples :
Hello! We are so sorry to hear you are experiencing difficulty with the installation of your Defender Pro Series case. It sounds like an excellent idea to take the case along with you and request it be installed at the time of your device repair. If we may assist in any way, please reach out to our CS Team by phone or via chat, and we are happy to help!
April 22, 2024
Dana
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 11, 2024
Love it!
I love this case! It seems to protect my phone very well! I highly recommend it!
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King
Verified Buyer
Reviewed at:
otterbox.com
Posted Mar 8, 2024
Otter box defender iPhone 13
Durable. I’m rough on them and they last me 12 to 18 months
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Lee B
Verified Buyer
Reviewed at:
otterbox.com
Posted Feb 20, 2024
Best phone case I’ve ever had
Fits great, durable. I drop my phone more than I’d care to admit and I knew an Otterbox was going to be my best bet after numerous recommendations. Happy I got it and my phone is too. Shipping was fast.
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Yeah
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 21, 2023
A must
Amazing for . I wish you guys would make the waterproof case for iPhone . I had a waterproof one with my iPhone 7 . Having to buy TWO expensive products to protect my phone is annoying
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Robert Torrenegra
Verified Buyer
Reviewed at:
otterbox.com
Posted Nov 16, 2023
Clumsy iPhone User
This is a great product and it protects your phone while give you it a sleek feel and look.
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Flash
Verified Buyer
Reviewed at:
otterbox.com
Posted Aug 9, 2023
Otterbox Defender Phone Case for iPhone 13 pro
love this case Camoflauge perfect for my phone. The orange on the front helps a lot.
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Jenn
Verified Buyer
Reviewed at:
otterbox.com
Posted Jun 26, 2023
what happens when OtterBox buys out lifeproof
I miss the old defender series that had a plastic cover over your screen
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Elyse
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 20, 2023
My 3rd otter box
Excellent product --it's the only thing I will use for my smart device
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J Brown
Verified Buyer
Reviewed at:
otterbox.com
Posted Feb 15, 2023
Protects but stretches out
Case is sturdy and protects phone well. However, after just a few months, the corners seem to get stretched out and start pulling away. Could be better.
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Response from Staples :
Hi J Brown,
While stretching might be great for our muscles, that doesn't necessarily apply to your case and we're sorry to hear that's going on. We'd love to help get things turned around by way of a warranty replacement. Go ahead and follow up with one of our reps at 1-855-688-7269!
Cheers,
OtterBox Customer Support
OtterBox, February 16, 2023
Emilio
Verified Buyer
Reviewed at:
otterbox.com
Posted Feb 12, 2023
Best Cases Hands Down
I've been using otterbox cases on my phones for decades. They are by far the best cases on the market in my opinion. The warranty is outstanding and the process to file a claim is 100% painless. Cheers.
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Fred
Verified Buyer
Reviewed at:
otterbox.com
Posted Feb 12, 2023
Outer layer
Solid and sturdy, unfortunately the outer keyed tends to break at the point where it hits the holster.
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LaxDad
Reviewed at:
otterbox.com
Posted Jan 6, 2023
Not the same Otterbox Defender
Quality of materials has dropped from the Otterbox's I've used in the past.
On the iPhone 13 Pro, the "flaps" that allow access to the ringer switch and to plug in the power cord are CHEAP and after only 3-4 month are beginning to separate from the body of the case. I will be submitting a warranty claim. We'll see how that goes...
I've been a fan of Otterbox for dec...
On the iPhone 13 Pro, the "flaps" that allow access to the ringer switch and to plug in the power cord are CHEAP and after only 3-4 month are beginning to separate from the body of the case. I will be submitting a warranty claim. We'll see how that goes...
I've been a fan of Otterbox for dec...
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Response from Staples :
We're sorry to hear your most recent Defender Series Pro case for iPhone 13 Pro has given you cause to suspect the quality of our stuff is on the decline. Although your current experience with that charge port cover isn't going how either of us expected, we assure you that our commitment to the best design, materials, and manufacturing has never been stronger.
If you haven't had the chance to put in for that warranty replacement yet, please feel welcome to do so through the following link. Or give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help with that!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Support
OtterBox, January 10, 2023
Domenic
Reviewed at:
otterbox.com
Posted Jan 4, 2023
Doesn’t fit iPhone 13 Pro!
I thought I would be getting a case that fit my phone. Part of my power button was under the plastic part of the case and half the time would hold my power button down making it impossible to shut my phone off or turn the sound up or down it would also make Siri come on non stop. My mute switch was also under the plastic and the box says 13 pro. Worst product it is not ...
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Response from Staples :
That is super strange to have somehow ended up with an OtterBox for a device other than what you're currently using when the packaging stated it would be a match. If the case in general fit around your device except for the issues with the side control buttons then this definitely sounds like a mismatch between your iPhone 13 Pro and a case for an iPhone 13. Unless of course, you happen to have the iPhone 13 and you did actually receive a case that was made for the iPhone 13 Pro.
Either way, it sounds like you've already moved on. But if you're still in the market and have any questions about the options we have that will 100% work with your device, just give our friendly Otters a call at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Support
OtterBox, January 5, 2023
Carol Bryan
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 6, 2022
Carol
I had loved the otter box until to day I dropped my phone and have a big crack
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Response from Staples :
We're so sorry to hear that your iPhone sustained that big crack while covered by the Defender Series Pro case. We genuinely put forth every possible effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to help limit the potential for such things, but unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all exposure to risk.
Our warranty won't be able to help with any device repairs, though we would like to get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to give us a call at 1-855-688-7269, and we'll be glad to assist you further.
Warmly,
OtterBox Customer Support
OtterBox, December 7, 2022