Customer Reviews for OtterBox Defender Series Pro Black Rugged Case for iPhone 13 Max (77-83539)
292 reviews
Most helpful positive review
Posted Nov 2, 2025
Super protection
Protects my phone like no other phone case and provides piece of mind.
VS
Most helpful critical review
Posted Jun 2, 2025
Broke out of case
Dropped it once onto flat ground phone broke out of the case and shattered my screen and broke the phone enough to where I need to get a replacement
Jerry
Verified Buyer
Reviewed at:
otterbox.com
Posted Nov 2, 2025
Super protection
Protects my phone like no other phone case and provides piece of mind.
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Springer
Verified Buyer
Reviewed at:
otterbox.com
Posted Nov 2, 2025
The Best Phone Case
I feel OtterBox protects my phone the absolute best way a phone can be the most protected, and also, the case itself lasts so long. I do replace my OtterBox case when I want to (they last years), and getting a new case makes the phone feel brand new to me.
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Timothy
Verified Buyer
Reviewed at:
otterbox.com
Posted Jul 1, 2025
Otterbox Review
Solid protective case as advertised. Fits and protects perfectly.
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Earl
Verified Buyer
Reviewed at:
otterbox.com
Posted Jun 2, 2025
Broke out of case
Dropped it once onto flat ground phone broke out of the case and shattered my screen and broke the phone enough to where I need to get a replacement
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Response from Staples :
Hello Earl! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us with any questions or if you’d like a new case.
June 4, 2025
Mark F
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 4, 2025
Safe case, charging disfunction
Durability traded for functional charging... unable to use MagSafe charging or magnetic car mount
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Response from Staples :
Hello Mark! Thank you for the feedback. While the Defender Series Pro for the iPhone 13 Pro Max is designed for rugged durability and Qi wireless charging, it is not made for MagSafe. If you ever have problems with your case, please reach out to our CS team via chat and we are more than happy to assist with a warranty replacement!
April 8, 2025
Chance
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 27, 2024
Otter box
This was my first replacement. The first one lasted a few years but was dropped more than once and finally broke.
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Verified Buyer
Reviewed at:
otterbox.com
Posted Oct 6, 2024
Great case, holster fits loose
What can I say, it's an OtterBox great quality protection for your phone. The only downside is the holster fits the case loosely and the case will fall out. Luckily, I had my old holster for the same phone that fits the case like a glove.
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Marty
Verified Buyer
Reviewed at:
otterbox.com
Posted Jun 28, 2024
Great Purchase
Great purchase! I bought this product to replace another case that had cracked. I was also having trouble with the charging port on my phone because I keep my phone in my pocket and that port was filled up with fuzz. The tablet covers the charging port on my phone is one of the reasons that I bought this OtterBox.
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Joseph
Verified Buyer
Reviewed at:
otterbox.com
Posted Jun 12, 2024
Otter box case
I love the otter box case for my phone cause it protects a it alot
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Frank
Verified Buyer
Reviewed at:
otterbox.com
Posted May 29, 2024
Great cover
Just wish it also came with a screen saver and camera saver
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JOSH
Verified Buyer
Reviewed at:
otterbox.com
Posted Mar 27, 2024
The Best
I love otterbox, I most definitely recommend otterbox too anyone.
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Bruce B
Verified Buyer
Reviewed at:
otterbox.com
Posted Jan 22, 2024
Lousy return process
Otter Box returns is horrible. The process is incredibly slow with zero communication
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Response from Staples :
Hello, Bruce! We are so sorry that you had circumstances necessitating a return and the status of that return is unclear. lease give our CS Team a call at 1-855-688-7269 and we are happy to help with an update on your return status!
January 22, 2024
Sunshine36616
Verified Buyer
Reviewed at:
otterbox.com
Posted Jan 5, 2024
Did not fit my iPhone 13 Pro Max
I could not get my phone inside of this case. Even though this was promised to fit my iPhone 13 Pro Max, it did not even come close to fitting my phone.
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Response from Staples :
Hi! We are sorry about the issues you are having with the fit of your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
January 9, 2024
Ryan
Verified Buyer
Reviewed at:
otterbox.com
Posted Jan 4, 2024
Best case for dropping your phone
So good I bought the case twice. The silicone cover will eventually stretch and degrade but took about a year.
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Bob B
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 21, 2023
Buy this
Love the look and feel. Great coverage for the phone.
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Taylor
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 15, 2023
Not as good as they used to be.
Dropped my phone ONE time and my screen shattered. Will not buy again
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Response from Staples :
Hello, Taylor! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
December 18, 2023
Megz1019
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 7, 2023
Love the protection
Fits great and is very sturdy, easy to put on and the color looks good
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anonymous
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 4, 2023
cute, sturdy, needs camera hole
i love it! I want a clip that has a camera hole so i dont have to take it off all the time
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PlumberMan
Reviewed at:
otterbox.com
Posted Dec 2, 2023
A must have for your mobile phone device
I absolutely love the Otter-box
Products and I have been using them on All my iPhones. Without these high quality cases I would be breaking my iPhone every week. This product is made to withstand lots of abuse and protects your investment time and time again.
Thank you Otterbox for your wonderful products and excellent customer service.
Products and I have been using them on All my iPhones. Without these high quality cases I would be breaking my iPhone every week. This product is made to withstand lots of abuse and protects your investment time and time again.
Thank you Otterbox for your wonderful products and excellent customer service.
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Disappointed
Reviewed at:
otterbox.com
Posted Nov 27, 2023
Defender pro for 13 pro max
This case fell apart within 1 yr. Plastic clip is weak and breaks easily. Does not protect the screen. Thank god I have a protective screen on it which cracked after 1st drop.
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Response from Staples :
Hello! We apologize that you have experienced an issue with your Defender Pro Series case. We have a great warranty, and we would be more than happy to get you a new OtterBox product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
November 28, 2023