Customer Reviews for OtterBox Symmetry MagSafe Phone Case for iPhone 15/14/13, Shock Absorbing, Black (77-92928)
266 reviews
Most helpful positive review
Posted Jan 13, 2026
Works and looks great
I am really loving my new I phone 15 case. Easy to install.
VS
Most helpful critical review
Posted Oct 1, 2025
Failure
Failed to provide protection. I purchased thinking the otterbox name meant protection
Robin
Verified Buyer
Reviewed at:
otterbox.com
Posted Jan 18, 2026
Great Buy
Love the colors, great at drop protection, only drawback is it slides off things easily like my couch.
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Twilli
Verified Buyer
Reviewed at:
otterbox.com
Posted Jan 13, 2026
Works and looks great
I am really loving my new I phone 15 case. Easy to install.
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Verified Buyer
Reviewed at:
otterbox.com
Posted Jan 1, 2026
Best phone cases
I needed a good case for my daughter’s iPhone. I knew this is the only one that will protect her phone properly.
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The Hawk
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 15, 2025
Couldn’t be happier.
I was looking to buy a new otterbox for my Iphone14 just like the one I got when I purchased it. I literally beat the crap out of it and the case eventually cracked. However the phone looks new. I searched online and no one could provide me with what I wanted. So I tried OtterBox. Not only did they have the case I wanted it was cheaper than any of the knockoffs online! ...
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Beth
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 2, 2025
Fits snugly.
Fits snugly, hoping to have 10+ years with this otterbox. Last one went from early IPhone to IPhone 8
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Stephen
Verified Buyer
Reviewed at:
otterbox.com
Posted Dec 1, 2025
My go to case
Fits and works just as good as my other otterbox cases
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Tiffany
Verified Buyer
Reviewed at:
otterbox.com
Posted Oct 1, 2025
New cover
Super cute cover and offers good protection for my phone.
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Deek
Verified Buyer
Reviewed at:
otterbox.com
Posted Oct 1, 2025
Failure
Failed to provide protection. I purchased thinking the otterbox name meant protection
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Response from Staples :
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us with any questions or if you’d like a new case.
October 2, 2025
kate
Verified Buyer
Reviewed at:
otterbox.com
Posted Sep 9, 2025
wrong size case although advertised as 16
The i phone 16 case does not fit my phone. i do not have a 16 pro yet the advertised 16 does not fit.
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Response from Staples :
Hello Kate! This case is designed for the iPhone 16e, iPhone 15, iPhone 14 and iPhone 13! If you need assistance with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist!
September 9, 2025
Cliff
Verified Buyer
Reviewed at:
otterbox.com
Posted Aug 22, 2025
Needs a bigger right side button opening
The side button opening isn't really an opening and the button basically can't be used. I had to modify the case with a razor blade to enlarge the opening so the button could be used.
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Response from Staples :
Hello, Cliff! Thank you for your feedback. We have taken your feedback to the company for future consideration.
August 25, 2025
ValB
Verified Buyer
Reviewed at:
otterbox.com
Posted Aug 21, 2025
Excellent purchase
Attractive and sturdy case. Appreciate the magnet in the case that converts my iPhone 16e into a phone with which I can use magnetic charging devices
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Elizabeth
Verified Buyer
Reviewed at:
otterbox.com
Posted Aug 11, 2025
Strawberries will scratch off!
Cute phone case, but the strawberries started scratching off almost immediately. I've had it a little over a month and already need to replace it.
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Response from Staples :
We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
August 11, 2025
Laina
Verified Buyer
Reviewed at:
otterbox.com
Posted Jul 2, 2025
Happy Smily case
OtterBox sent me a free case for being part of their insider program and I love the one I chose. Graphics are great, MagSafe works perfectly and the case is very protective.
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Matt
Verified Buyer
Reviewed at:
otterbox.com
Posted Jun 25, 2025
Don’t buy
Not worth the money.. too heavy and the case cutout for camera of the iPhone 16e do not match.
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Response from Staples :
Hello Matt! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
June 25, 2025
David
Verified Buyer
Reviewed at:
otterbox.com
Posted Jun 7, 2025
Poor quality. Not equal to otterbox brand I loved
Not happy w case at all. Within a week the smiley drip art work started flaking away. You are otterbox and have a name to live up to. This case seems to be equal to a noname foreign company. Very disappointed. Been a otterbox user for ages. Thinking it time to consider changing brands.
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Response from Staples :
Hello David! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
June 9, 2025
Verified Buyer
Reviewed at:
otterbox.com
Posted Jun 3, 2025
Perfect for my requirement!
I needed a thing, clear back cover for my new iPhone 16e that would be compatible with my multiple chargers and stands.
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LouG
Verified Buyer
Reviewed at:
otterbox.com
Posted May 20, 2025
Nice phone case!
Great quality and phone protection. Color selection is also a plus.
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Cassie
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 21, 2025
Art Doesn’t Last
I’ve only had this case for around a month and the art on the back is flaking off. Disappointing. I would’ve expected more for the price.
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Response from Staples :
Hello, Cassie! We are so sorry to hear you are experiencing an issue with your case! Please reach out to our Customer Service Team via chat and we are most happy to assist with this situation.
Customer Service, April 23, 2025
deedee
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 19, 2025
Love this Case
Can't go wrong with an OtterBox case! Great fit and great Color.
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Leebo24
Verified Buyer
Reviewed at:
otterbox.com
Posted Apr 11, 2025
Good fit, not good feel
Good for but back of case is way too slippery. Very hard to hold phone.
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Response from Staples :
Hello! We are so sorry to hear the texture of this case was not to your liking. Please reach out to our Customer Service Team via chat, and we are happy to help with this situation!
Customer Service, April 14, 2025