Customer Reviews for Ecobee Essential Wi-Fi Smart Thermostat, White/Black (EB-STATE7-01)
Item # : IM1SE5675
Model # : EB-STATE7-01
- It is a Smart Thermostat Unit, designed to provide intelligent climate control.
- Provides Wi-Fi (802.11 b/g/n) connectivity and works with 24V HVAC systems including gas, oil, and electric heating/cooling.
Price is $150.76
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Over 30
118 reviews
Most helpful positive review
Posted Dec 12, 2025
Remote Access
I've had the product for about a month now and I am very happy with the remote access capability.
VS
Most helpful critical review
Posted Dec 6, 2025
Case #02706455 EXTREAMLY DIFFICULT to get help!
Have been back and forth by email and a couple calls BUT ISSUE NOT RESOLVED. Now they don’t want to communicate with me. I get "Thermostat sensor detected motion" hundred times a day 😡. Just want these to STOP. Today I called in twice and opted for a call back each time and I’m unable get on the line, they leave a message saying call back 😡. Why not just keep calling ...
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Remote Control
Reviewed at:
Ecobee
Posted Dec 12, 2025
Remote Access
I've had the product for about a month now and I am very happy with the remote access capability.
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sacboss
Reviewed at:
Ecobee
Posted Dec 7, 2025
Perfect
This had to be one of the easiest conversations I have made. And the pairing with our Wi-Fi was quick and flawless.
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Sha3
Reviewed at:
Ecobee
Posted Dec 6, 2025
Case #02706455 EXTREAMLY DIFFICULT to get help!
Have been back and forth by email and a couple calls BUT ISSUE NOT RESOLVED. Now they don’t want to communicate with me. I get "Thermostat sensor detected motion" hundred times a day 😡. Just want these to STOP. Today I called in twice and opted for a call back each time and I’m unable get on the line, they leave a message saying call back 😡. Why not just keep calling ...
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Response from Staples :
Thank you for your feedback and patience during this busy season! Our support team is currently assisting a higher volume of customers, which may result in longer wait times for phone or chat support. We’ve sent you an email requesting additional information and screenshots to assist you further, and we’ll be reaching out to you today as well!
December 8, 2025
Dan1
Reviewed at:
Ecobee
Posted Dec 3, 2025
Great out of the box features, some tradeoffs
The Ecobee Smart Thermostat Essential is easy to install and get up and running, the app walks you through nearly everything. I did find that the Automatic Staging options mask many configuration settings (like the temp threshold) that I would like to have access to, but others may not require that. I did find the Alexa interface very limited - all you can do via voic...
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Bill nadeau
Reviewed at:
Ecobee
Posted Nov 23, 2025
Bought at Rona stay away horrible devise and ça
Reservation token broken out of the box brand new app don’t work and server won’t work they won’t replace just telling
Me suck it up we might fix the issue.
Me suck it up we might fix the issue.
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Reviewed at:
Ecobee
Posted Oct 20, 2025
Very fragile and too expensive
I am unhappy that it is so delicate and expensive they break too easily
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no operator manual
Reviewed at:
Ecobee
Posted Oct 2, 2025
Good Product ..... BUT
Not the easiest to install .. call to the help desk quickly took care of that. The main complaint I have is there is no operator's manual available. None came with the unit and none is available to download. Frequently referred to the operator's manual on my previous thermostat when I needed to make a change and could always find the answer .... now will have stop and m...
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Happy Camper Indeed
Reviewed at:
Ecobee
Posted Sep 25, 2025
Best Support Ever!
I have 3 properties all with ecobee thermostats. I love the support they have.
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Ecobee fan 1
Reviewed at:
Ecobee
Posted Sep 15, 2025
Nice thermostat
I like this thermostat because it is easy to use and very convenient. I can control it from the app on my phone
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Longtom
Reviewed at:
Ecobee
Posted Sep 13, 2025
Wifi product
Like you can use phone to monitor product easy to yse
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Big dog
Reviewed at:
Ecobee
Posted Sep 7, 2025
Saving money
Only had product for a few weeks and it seems to be doing what it’s supposed to do
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JeffreyJon
Reviewed at:
Ecobee
Posted Aug 31, 2025
Awesome WIFI App & Features Remote is so nice
Rent upstairs and renters love to modify thermostat to weird setting (Florida res like it too low, while i freeze in winter downstairs & Summer? CRAZY. This product limits settings, allows me to moitour and adjust remote. NICE
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CEE TEE
Reviewed at:
Ecobee
Posted Aug 19, 2025
Excellent service and education on property use.m
our family is extremely satisfied with the replacement of our old 20
SEE BELOW
SEE BELOW
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HateThisTrash
Reviewed at:
Ecobee
Posted Aug 17, 2025
1 star because can't say 0
DO NOT GET THIS!! You will regret it. At least twice a week it resets and goes into calibration mode, during which it turns off locks out access to your heat and cool.
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Archie
Reviewed at:
Ecobee
Posted Aug 16, 2025
Awesome thermostat Review
I’ve had this thermostat for about a month and I really like it. He keeps the temperature right where we like it and helps us control the humidity in the house.
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Rockmonster
Reviewed at:
Ecobee
Posted Aug 15, 2025
Happy
Happy with system for one month of use. So far, so good.
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Scottie
Reviewed at:
Ecobee
Posted Aug 9, 2025
Smart thermostat
Easy set up, good app, was on sale, but can’t figure out how to get the rebate that it promises
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Staples Customer
Reviewed at:
Ecobee
Posted Aug 9, 2025
Smart Ecco essential
The thermostat is easy to use and it is noce to be able to program our temp when away
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Wds!
Reviewed at:
Ecobee
Posted Aug 6, 2025
A great remote controlled and monitored thermostat
You can’t go wrong investing in this thermostat. Our power company provides a hefty rebate on purchase price. If you connect this to your internet WiFi, you can check on the temperature while on vacation. Ecobee provides energy report too! Great product
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mepotvin
Reviewed at:
Ecobee
Posted Aug 5, 2025
Simple and works like a cham
Great thermostat. I chose this one as I think some of the advance features are overkilling it. I am still trying to understand some of the menu items - it's not as user friendly as the Nest. Also I haven't been able to figure out how to change the language of the interface - it only displays in English,
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