Customer Reviews for Ecobee Essential Wi-Fi Smart Thermostat, White/Black (EB-STATE7-01)
130 reviews
Most helpful positive review
Posted Feb 20, 2026
Works really good for what I use it for.
It was set by an electrician and he explained it to us and it is very easy to use.
VS
Most helpful critical review
Posted Dec 6, 2025
Case #02706455 EXTREAMLY DIFFICULT to get help!
Have been back and forth by email and a couple calls BUT ISSUE NOT RESOLVED. Now they don’t want to communicate with me. I get "Thermostat sensor detected motion" hundred times a day 😡. Just want these to STOP. Today I called in twice and opted for a call back each time and I’m unable get on the line, they leave a message saying call back 😡. Why not just keep calling ...
Read full review
Kparent
Reviewed at:
Ecobee
Posted Feb 20, 2026
Works really good for what I use it for.
It was set by an electrician and he explained it to us and it is very easy to use.
0up votes 0
0down votes 0
Report
MP12
Reviewed at:
Ecobee
Posted Feb 20, 2026
New thermostat
I've had the thermostat for a couple of weeks and it's working great. It was easy to install.
0up votes 0
0down votes 0
Report
Len50
Reviewed at:
Ecobee
Posted Feb 8, 2026
Tracks erything you need to know about you heating
Have had these thermostates for two weeks and so far have work well
0up votes 0
0down votes 0
Report
Petra
Reviewed at:
Ecobee
Posted Feb 8, 2026
Looks great, works great
We’ve had our Ecobee for 3 weeks and couldn’t be happier with it. It looks sleek and modern, has tons of features, and most importantly has lowered our heating costs.
0up votes 0
0down votes 0
Report
MCC333
Reviewed at:
Ecobee
Posted Jan 28, 2026
Awesome thermostat!
Does a great job meeting all our needs. We have it at our second home/cottage, and set up its temperature alerts. It saved us one winter when it alerted us about low temperatures in the house, and we were able to get the faulty furnace repaired before any plumbing pipes got frozen and ruptured. Easy voice control with Alexa. The phone app is great and lets us warm the c...
Read full review
0up votes 0
0down votes 0
Report
Pattycake
Reviewed at:
Ecobee
Posted Jan 12, 2026
Love the controls
I have had the thermostat for a month and love everything about it
0up votes 0
0down votes 0
Report
Mochaman
Reviewed at:
Ecobee
Posted Jan 1, 2026
It is caveman easy
We have four ECOBEE thermostats to handle our various zones that we have to deal with
and couldn’t be happier with the ease of use, both manually as well as the ease of use remotely from our phones.
We greatly prefer the ECOBEE simplicity to NESTs that we had which were too caught up in being super efficient frankly at the expense of our comfort
and couldn’t be happier with the ease of use, both manually as well as the ease of use remotely from our phones.
We greatly prefer the ECOBEE simplicity to NESTs that we had which were too caught up in being super efficient frankly at the expense of our comfort
0up votes 0
0down votes 0
Report
Zeke
Reviewed at:
Ecobee
Posted Jan 1, 2026
Easy Installation
Installed on my US home & added to existing app. Received excellent support to configure as second device. Working perfectly.
0up votes 0
0down votes 0
Report
MikeBoise
Reviewed at:
Ecobee
Posted Dec 27, 2025
It does the job, but not the best of the Ecobee
I've had the product a month now. I installed it myself and the installation instructions in the app were great. I have the Smart Thermostat Enhanced in a different house and thought this would be a good choice. While it does what it is supposed to do, the smaller screen makes it harder to make changes. Things that on on the main screen in my Enhanced are on a secondary...
Read full review
0up votes 0
0down votes 0
Report
rsoke
Reviewed at:
Ecobee
Posted Dec 23, 2025
Great Thermostat – Easy Install, Clear Instruction
Great Thermostat – Easy Install, Clear Instructions
I’m very impressed with this Ecobee thermostat. Installation was straightforward and well thought out, even for someone doing it themselves. The instructions were clear, logical, and easy to follow step by step, which made the whole process smooth and stress-free.
Once installed, it worked exactly as expected rig...
I’m very impressed with this Ecobee thermostat. Installation was straightforward and well thought out, even for someone doing it themselves. The instructions were clear, logical, and easy to follow step by step, which made the whole process smooth and stress-free.
Once installed, it worked exactly as expected rig...
Read full review
0up votes 0
0down votes 0
Report
Mikeyg
Reviewed at:
Ecobee
Posted Dec 16, 2025
Works
Had unit for 2 was. It is amazing how little our furnace runs. Under 1/2 hr a day. Great way of tracking temps. Inside,outside,humidity, and how long furnace runs. Gadget cool guy thing. I like tech.
0up votes 0
0down votes 0
Report
Remote Control
Reviewed at:
Ecobee
Posted Dec 12, 2025
Remote Access
I've had the product for about a month now and I am very happy with the remote access capability.
0up votes 0
0down votes 0
Report
sacboss
Reviewed at:
Ecobee
Posted Dec 7, 2025
Perfect
This had to be one of the easiest conversations I have made. And the pairing with our Wi-Fi was quick and flawless.
0up votes 0
0down votes 0
Report
Sha3
Reviewed at:
Ecobee
Posted Dec 6, 2025
Case #02706455 EXTREAMLY DIFFICULT to get help!
Have been back and forth by email and a couple calls BUT ISSUE NOT RESOLVED. Now they don’t want to communicate with me. I get "Thermostat sensor detected motion" hundred times a day 😡. Just want these to STOP. Today I called in twice and opted for a call back each time and I’m unable get on the line, they leave a message saying call back 😡. Why not just keep calling ...
Read full review
0up votes 0
0down votes 0
Report
Response from Staples :
Thank you for your feedback and patience during this busy season! Our support team is currently assisting a higher volume of customers, which may result in longer wait times for phone or chat support. We’ve sent you an email requesting additional information and screenshots to assist you further, and we’ll be reaching out to you today as well!
December 8, 2025
Dan1
Reviewed at:
Ecobee
Posted Dec 3, 2025
Great out of the box features, some tradeoffs
The Ecobee Smart Thermostat Essential is easy to install and get up and running, the app walks you through nearly everything. I did find that the Automatic Staging options mask many configuration settings (like the temp threshold) that I would like to have access to, but others may not require that. I did find the Alexa interface very limited - all you can do via voic...
Read full review
0up votes 0
0down votes 0
Report
Bill nadeau
Reviewed at:
Ecobee
Posted Nov 23, 2025
Bought at Rona stay away horrible devise and ça
Reservation token broken out of the box brand new app don’t work and server won’t work they won’t replace just telling
Me suck it up we might fix the issue.
Me suck it up we might fix the issue.
0up votes 0
0down votes 0
Report
Reviewed at:
Ecobee
Posted Oct 20, 2025
Very fragile and too expensive
I am unhappy that it is so delicate and expensive they break too easily
0up votes 0
0down votes 0
Report
no operator manual
Reviewed at:
Ecobee
Posted Oct 2, 2025
Good Product ..... BUT
Not the easiest to install .. call to the help desk quickly took care of that. The main complaint I have is there is no operator's manual available. None came with the unit and none is available to download. Frequently referred to the operator's manual on my previous thermostat when I needed to make a change and could always find the answer .... now will have stop and m...
Read full review
0up votes 0
0down votes 0
Report
Happy Camper Indeed
Reviewed at:
Ecobee
Posted Sep 25, 2025
Best Support Ever!
I have 3 properties all with ecobee thermostats. I love the support they have.
0up votes 0
0down votes 0
Report
Ecobee fan 1
Reviewed at:
Ecobee
Posted Sep 15, 2025
Nice thermostat
I like this thermostat because it is easy to use and very convenient. I can control it from the app on my phone
0up votes 0
0down votes 0
Report