Q: The print seems light, and there are black spots on the printed page. I have replaced the toner cartridges recently. Is the problem with the drums? Asked on 10/12/2012 by Catania from Mid-coast Maine Know the answer? Answer this question 1 answer A: Spots on the paper can be caused by a number of things, including a faulty or leaking toner cartridge, or a bad printer drum. The easiest way to determine whether the spots are the result of a bad toner or a bad drum is to change the toner cartridge and clean the inside of the printer. If the spots continue after the toner has been replaced, the problem is most likely the drum. Answered on 10/12/2012 by Community Answer from None
Q: Replaced the drum unit but printer still saying replace drum and will not print. Please advise Asked on 9/28/2011 by Anonymous Know the answer? Answer this question 2 answers A: It is possible that your printer is not compatible with the unit. Check and make sure you are using a compatible printer with this product. Answered on 10/3/2011 by Anonymous from None A: For troubleshooting issues, you will need to contact Brother directly by calling (800) 284-4329. Answered on 9/30/2011 by Darlene S from Staples
Q: if i am getting black dots on my print jobs, and i have changed the toner cartridge and cleaned it with the green plastic tab, could an aging drum be the culprit? If not, any ideas-looks like my pages have black acne, and I just got a "replace drum soon" notice-are they relatted? Asked on 9/26/2011 by Anonymous Know the answer? Answer this question 2 answers A: Black spots are often an indication of a dirty drum. There are detailed cleaning instructions on the "solutions.brother.com" website. However, I would recommend replacing the drum as you have the notice flashing. Answered on 9/29/2011 by Anonymous from None A: Based on the information your provided, the black dots you are seeing would indicate that your drum needs to be replaced. To place an order for this item, please contact us at 1-800-333-3330. Answered on 9/28/2011 by Liz C from Staples
Q: The error message says "Replace Fuser". Is this the same thing? Asked on 7/14/2011 by Elise from Washington, DC Know the answer? Answer this question 1 answer A: No, this is not the fuser. Please call (800) 333-3330 with the model number of your printer, for assistance with checking stock and placing an order. Answered on 7/19/2011 by Kayla T. from Staples
Q: We do nt print colors with this printer-only black. Can I buy JUST the drum for the black toner? Asked on 4/13/2011 by OM Mary from Fort Myers, FL Know the answer? Answer this question 1 answer A: I apologize; the black drum cartridge is not sold separately. Answered on 4/18/2011 by Dawn B from Staples
Q: I just bought a Brother MFC-9120CN all-in-one printer and the starter toner is running low. What should I order catridges or drum sets? Asked on 2/25/2011 by Ma'am from New York, NY Know the answer? Answer this question 1 answer A: If the printer is stating that the starter toner is running low, you will want to purchase the toners item numbers 806121, 806123, 806126, and 806124. The printer will tell you when the drum is running low. If you would like to place an order, please call us at 1-800-333-3330. You also have the option to order online. Answered on 3/11/2011 by Christina M from Staples
Q: Do you have to buy a drum cartridge for each of toners? What is the point of even buying this printer, if the cost of toners and drums will be more than the printer???? Asked on 2/6/2011 by Anonymous Know the answer? Answer this question 1 answer A: Drums are necessary for developing the toner once it's on the page. Please contact us as 800.333.3330 so that we can verify which toners/drums are required. Answered on 2/14/2011 by Steve S. from Staples
Q: What is the point of buying this drum cartridge set? What does it actually do? Asked on 6/16/2010 by jt from Presqeu Isle Maine Know the answer? Answer this question 1 answer A: The drum unit transfers the toner from the cartridge to the paper. If you do not have a drum unit you can't print, and if you have an old drum you will start to see your print quality decrease. Answered on 6/24/2010 by Customer Care from Staples
Q: i see there is a lot of colors for this do i need one or all of them at the same time. Asked on 5/15/2010 by Anonymous Know the answer? Answer this question 1 answer A: This is a 4 piece drum set. Answered on 5/24/2010 by Customer Care from Staples
Q: When you order the DR-210CL Drum Unit, are you really ordering 4 x Drums, 1 for each color? Asked on 3/26/2010 by I go through printers like water from OC, CA Know the answer? Answer this question 1 answer A: Yes it is a 4 piece drum set. Answered on 4/9/2010 by Customer Care from Staples
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