Q: I recently replaced the toner for the cyan cartridge and when i put the cartridge back in the LCD display reads that i need to put the cartridge back in. I have replaced the toner in other cartridges without any issue before. I even tried putting a different color cartridge in the cyan slot and putting cyan elsewhere, and it still gave me the message. Could it be i just need a new drum, or is the printer just shot and time for an upgrade? Asked on 2/21/2012 by noturbizniss Know the answer? Answer this question 1 answer A: Please contact Brother to inquire if the problem is with the toner cartridge or the printer. Brother can be reached at 1-800- 284-4329. Answered on 2/27/2012 by Dawn B from Staples
Q: I recently put in new toner cartridges and now I need a drum. Can I use the toners I have recently installed with the new drum? Asked on 3/28/2011 by Angela from Newtown,CT Know the answer? Answer this question 2 answers A: Yes you would be able to use your previous cartridges with the new drum. Answered on 4/4/2011 by Sarah P from Staples A: Absolutey. Part of the process is removing and setting aside the existing toner cartridges for you to re-install onto the new drum assembly. The drum comes with very clear, easy to understand step by step installation instructions. You should have no problems doing this yourself. No tools needed! Answered on 4/12/2011 by Martini from Miami, FL
Q: I have the printer for 8 months and am still on the original toner cartridges. Now I am getting the message that it needs a drum. Have probably printed 2-3000 pages. I though the duty life was 17,000 pages. Is this a printer or drum defect? Asked on 1/21/2011 by skinet from New York, NY Know the answer? Answer this question 1 answer A: Hello, we've received your inquiry, and would be happy to discuss this further by calling 800.333.3330. It is possible that you may have received a unit with a starter toner/drum, and it can also do with the amount you're printing on the page. Please call us at your earliest convenience to discuss further. Answered on 1/31/2011 by Steve S. from Staples
Q: What is the page/life expectancy of the toner drum? Asked on 10/11/2010 by Drilldr1 from Raleigh, NC Know the answer? Answer this question 1 answer A: Yields up to 17,000 pages. Answered on 12/23/2010 by Ally from Staples
Q: I just replaced all 3 ink cartridges, but I keep getting a message that the Magenta cartridge is empty. If I replace the drum will that correct the problem? I've tried 3 different cartridges. Asked on 8/16/2010 by Anonymous Know the answer? Answer this question 1 answer A: The printer will give a message to replace the drum when it needs to be replaced. Answered on 8/27/2010 by Customer Care from Staples
Q: My printer is printing a black line down the left side of every page printed. I've wiped down the belt and replaced all the toners. My printer sometimes says 'drum error', but after I pull out the drum and put it back it is fine. Do I need to replace the drum, the belt or both? I need to stop this black line from printing on my pages. Asked on 7/29/2010 by SB from Westchester, NY Know the answer? Answer this question 1 answer A: Replacing the drum would be the best option. Answered on 8/23/2010 by Customer Care from Staples
Q: Why does the drum need to be replaced? I am receiving a message that it is near the end of it's life but I'm not sure what could possibly be wrong with it? Asked on 4/27/2010 by Anonymous Know the answer? Answer this question 1 answer A: This drum needs to be replaced every 17,000 pages. The drum transfers the toner from the cartridges and put the image on the paper. If you do not replace this as recommend your print quality will not remain consistent. Answered on 5/6/2010 by Customer Care from Staples
Q: I just ordered high yield ink Cartridges & now it says "Drum Near End" It is Cheaper do buy a new printer. Does the new printer come with ink & Drum? Asked on 3/25/2010 by Danycam from Copiague, NY Know the answer? Answer this question 1 answer A: Yes the printers do include a drum. Answered on 4/9/2010 by Customer Care from Staples
Q: do you have to replace the drum when you replace the ink cartridges? Can you just replace the ink cartridges without replacing the drum? How many cartridge replacements per drum? This is the first time replacing the ink cartridges what should I do? and when? Asked on 3/13/2010 by Steve from Philadelphia Know the answer? Answer this question 1 answer A: No you do not need to change the drum cartridge every time you replace the ink cartridges. The Drum cartridge is good for 17,000 copies and the high yield ink is good for 5,000 copies Answered on 6/7/2013 by Debi01 from Fairfield, Ct
Q: Does the drum unit come with any toner? Asked on 2/2/2010 by Anonymous Know the answer? Answer this question 1 answer A: No the drum does not include toner. Answered on 2/24/2010 by Customer Care from Staples
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