Q: Can this chair be used on a hard tile floor? Caster reference carpet only. Asked on 12/4/2012 by dec671 from Concord, NH Know the answer? Answer this question 1 answer A: You generally don't want to use hard/carpet casters on tile or wooden floors. Because of their construction they can cause scratching to the floor and wear down grout lines. Answered on 12/4/2012 by Community Answer from None
Q: (Assembled at store.) The mesh back slides down. I cannot get it to stay in position when I slide it up. It keeps on sliding down. How do I get the mesh back to stay put? Asked on 10/5/2012 by Donald from Ames, IA Know the answer? Answer this question 1 answer A: There should be a lock piece on the chair to hold the back in place. It sounds like you are missing this piece! Answered on 10/6/2012 by Community Answer from None
Q: I bought this chair and assembled it myself with relative ease, but the seat is tilted too far forward and the adjustment bar doesn't seem to be working. The bar feels loose, and nothing I do has any effect. Any clues? Asked on 7/13/2012 by New owner from Raleigh NC Know the answer? Answer this question 1 answer A: Your best bet for assistance with the adjustment of your chair is to call Tempur-Pedic customer support at (866) 615-7550 for advice and help. Answered on 7/14/2012 by Community Answer from None
Q: TP8000 What is the front lever (hand grip) for and how does it work? Asked on 7/4/2012 by Bernie Know the answer? Answer this question 2 answers A: Each lever is used to adjust this seat in a different way. The height of the seat and back can be adjusted, as well as tilted to provide the best postion for sitting. To place an order for this item, please contact us by dialing 1-800-333-3330. Answered on 7/5/2012 by Liz C from Staples A: The front-most lever is used to allow the seat to tilt forward past level when the third lever is unlocked (the one which allows the whole seat surface to tilt - I think they refer to it as synchronized tilt). If you unlock the third lever, the front lever will be activated....you have to try it to fully understand. Answered on 7/26/2012 by FuzzieStump from Pittsburgh, PA
Q: My chair was installed by the store, so I don't have instructions or a manual. Because of back problems I lean heavily on the arms when I get up and down. I weigh 185. Several times the arms have abruptly gone down, as though I had pressed the button on the bottom which allows vertical adjustment. Is this an installation problem, an adjustment problem, or is it just that the chair arms cannot support 185 pounds without going down? Asked on 6/21/2012 by Anonymous Know the answer? Answer this question 1 answer A: You need to contact customer service at (800) 333-3330 to get additional assistance in resolving the issues with your chair. Answered on 6/22/2012 by Community Answer from None
Q: do you have any warranty information on this product? the chair back will not stay up and I was wondering what to do about it. Asked on 6/8/2012 by Anonymous Know the answer? Answer this question 1 answer A: This chair does have a 10 year manufacturers warranty. You'd need to contact Tempur-Pedic directly at 1-800-637-0005 to find out how to get warranty work done. Answered on 6/8/2012 by Community Answer from None
Q: The vertical adjustment on the chair back will not remain in the desired position once someone sits in the chair and rests against the chair back. The back will lower all the way to the lowest possible position. I can't seem to find any locking mechanism for this feature on the chair. Is there something I am missing, or is this chair defective? Asked on 5/26/2012 by Anonymous Know the answer? Answer this question 2 answers A: The back is set to go all the way down if you try to put it all the way at the top, move it up one click at a time and it will stay. Answered on 7/30/2012 by Arlene from new jersey A: The levers on the side underneath the seat are used to control the height of the chair, there is also a lever to control the tilt position of the back. The Tempur-Pedic chair you bought may be defective. Answered on 5/27/2012 by Community Answer from None
Q: In assembling my chair, I am having trouble connecting the backrest post (8) with the seat. It goes in part way but I can't get in far enough to properly connect it to the Backrest/Mechanism (10). What am I doing wrong? Thank you. Asked on 4/20/2012 by jptwo40 from Fort Worth, TX Know the answer? Answer this question 1 answer A: I am very sorry that you are having trouble assembling your chair; unfortunately, we are unable to assist with your inquiry. For assistance with your chair, please contact Tempur-Pedic directly. A representative can be reached by dialing 1-800-637-0005. Also you may contact National Assembly services directly at 866-826-6626 to have someone come out to your location to assist. Answered on 4/23/2012 by Christina.M from Staples
Q: I odered this chair assembled, so I do not have any of the manufactures instructions. Please tell me if the seat can be lowered (aside from the adjustment bar). The store sample chair adjusted to a lower position than the one I recieved assembled, and mine is too high for me. Asked on 2/28/2012 by SS Know the answer? Answer this question 2 answers A: Please note that you may call National Assembly Services (866) 826-6622, to order and set up furnature assembly. Please note that on Staples.com this item is listed as full assembly is required and an Allen wrench is provided in box. The manufacture for Tempur-Pedic is Raynor Marketing and can be reached at (800) 637-0005 for assembly support. Answered on 3/2/2012 by Laura B from Staples A: Yes, the chair can be lowered or raised with the levers, as can the arm supports and back. Answered on 3/2/2012 by Community Answer from None
Q: I inadvertently raised the back (not the seat part) of my chair and now I cannot lower it. Where is the control for this part of the chair? Asked on 2/24/2012 by Anonymous Know the answer? Answer this question 1 answer A: Unfortunately, we are unable to assist with your inquiry. For assistance with your chair, please contact Tempur-Pedic directly. A representative can be reached by dialing 1-800-637-0005. Answered on 2/27/2012 by Liz C from Staples
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GREENGUARD Indoor Air Quality Certified
