• This service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure
  • Provides access to Hewlett Packard Enterprise technical resources for problem resolution
  • May contribute to improved system performance and reduced downtime
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HPE Aruba NW Foundational Care Service, 1-Year (HR0N3PE)

Item #: IM1JL9901Model #: HR0N3PE
$309.00
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  • About this product

    HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise (HPE) technical resources provide support and work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as on-site hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. For software products covered by HPE Foundation Care, HPE provides remote technical support and access to software updates and patches.

    • This service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure
    • Provides access to Hewlett Packard Enterprise technical resources for problem resolution
    • May contribute to improved system performance and reduced downtime
    • Allows your IT resources to stay focused on their core tasks and priorities
    • Hardware support: remote problem diagnosis and support; advance parts exchange; prepaid shipping label, materials, and instructions for defective unit return; replacement parts and materials problem analysis and resolution
    • Software support: access to remote technical resources; license to use software updates; software features and operational support; HPE recommended software and documentation updates method; firmware updates for selected products
    • Coverage window: 24 hours a day, 7 days a week
    • Response time: 4-hour HW response
    • Provides coverage for 1 year
    • For Aruba 6200F 24G switch

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