Customer Reviews for Google Nest WiFi AC2200 Dual Band Router, Snow (5664792)

Hi Randeyman, thanks for choosing Nest Wifi. We´re sorry to hear you are experiencing occasional drops. If you need further help with Nest Wifi, you´re more than welcome to contact our support team here: https://support.google.com/googlenest/gethelp

Hi Julian, thanks for taking the time to share your feedback. We’re glad to hear that you find Nest Wifi great, and we appreciate your insights about it. The speaker feature for Nest Wifi is only available on Nest Wifi points. We’ll make sure to pass along the details of your feedback to the right team, as we’re always working to improve our products and services. If you need assistance, our support team is always here to help. Please feel free to contact us anytime here: https://support.google.com/googlenest/gethelp

Hi vincentpaul33, thanks for sharing your experience. We regret to learn that you’re experiencing connectivity issues with your Nest Wifi. You may need to restart your modem, even if your modem appears to be working fine, to establish a secure connection to the Wi-Fi point. Wi-Fi signal and connectivity will still depend on other factors like interference, multiple devices using both bandwidths on your router and the older Wi-Fi chips on your devices that might not be able to support these speeds. If you're using a modem/router combo, set it in bridge mode and disable its Wi-Fi functionality to avoid double NAT issues. We also suggest these simple steps that might help: - Move the connected device closer to your Wifi router or point. - Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance. - Make sure all unused devices are off and not draining bandwidth with large downloads. - Check for possible sources of interference such as microwave ovens, refrigerators or other equipment. - Run a mesh test to confirm placement of your Wifi points. If the issue persists, we’re hoping to learn more about your feedback so we can figure out a way to help improve your experience. If you’re willing to get in touch and share more details about this, you may contact us anytime here: https://support.google.com/googlenest/gethelp

Hi Peter Paul, thanks for sharing your experience. We regret to hear that you have to reset your Nest Wifi router and points multiple times. If you haven’t yet, we recommend trying out some tips below to help isolate the issue: - As a general rule, points work best when they’re no more than two rooms away from each other. For example, if the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf. - Building materials and other objects located between your Nest Wifi Points and mobile devices may slow your connection. If possible, try to use your device within a clear line of sight to your primary and secondary Points. - There could be signal interference due to traffic on your Wi-Fi network, on your neighbors' Wi-Fi networks, or from other sources like microwaves or baby monitors. If you'd like us to take a look at the issue, feel free to contact our support team so we can help you further. You can visit our help page using this link: https://support.google.com/googlenest/gethelp

Hi m1stGUN, we value your feedback about the Nest Wifi, and we’re sorry to learn that your experience is less than ideal. We understand how inconvenient it can be when your router loses or drops the connection out of the blue. And this is not the user experience we want to share with you. If doing a factory reset didn’t help, we’d like to guide you with further troubleshooting so we can learn on how we provide a better experience for you. Please feel free to find us anytime here: https://support.google.com/googlenest/gethelp

Hi A2bdw, thanks for sharing your feedback with us about the Nest Wifi. It’s unfortunate to learn that it won’t stay online and constantly drops connection. We can see how frustrating it could have been for you and we apologize for the inconvenience it has caused. It is important to check the placement of your Wi-Fi router and point, which are vital to have reliable Wi-Fi throughout your home. As a general rule, points work best when they’re no more than two rooms away from each other. For example, if the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf. It may be helpful to try the following steps to see if the Wi-Fi connectivity will improve: - Move the connected device closer to your Wifi router or point. - Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance. - Make sure all unused devices are off and not draining bandwidth with large downloads. - Check for possible sources of interference such as microwave ovens, refrigerators or other equipment. - Run a mesh test to confirm placement of your Wifi points. We’d be happy to help and guide you with further troubleshooting if you can reach out to us anytime here: https://support.google.com/googlenest/gethelp