Customer Reviews for Ninja Foodi 2-Basket Air Fryer with DualZone Technology, Black/Gray (DZ201)

Hi Katelynn, Thank you for taking the time to leave a review and share your experience. We’re really glad to hear how much you and your partner enjoyed using your Foodi at first, especially as a convenient alternative to your oven. That’s why we’re truly sorry to learn about the concerns you’ve encountered with the nonstick coating over time. We understand how disappointing it can be when a product you’ve invested in no longer feels safe or reliable to use. We recommend trying the cleaning and care steps outlined in the owner’s guide, as sometimes buildup or residue can cause discoloration or changes in appearance. You can find those steps here: https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000001ZjAa/nMg7GiIdss2ckf7q5akKo15zwZONQUOO.xcxb0NDUjU If the issue continues or you have any concerns about continued use, please don’t hesitate to reach out to our Customer Support team. They’ll be more than happy to help review your options, including assistance with replacement parts if applicable: https://support.sharkninja.ca/en-CA/contact-us Kind regards, Ninja Kitchen

Hi there, Thank you for taking the time to leave a review. We’re devastated to hear that your unit stopped working after only a few months, we understand how frustrating and disappointing that is, even with the warranty in place. We never want you to feel like we aren’t supporting you, and we’re sorry the replacement process left you feeling that way. Rest assured your feedback will be shared with our teams responsible for the warranty policies. Kind regards, Ninja Kitchen

Hello there, Thank you for taking the time to leave a review. We’re incredibly sorry to hear that your Air Fryer almost caught on fire on three separate occasions. That must have been very alarming, and it is certainly not the experience we want you to have with our products. Lightweight foods can sometimes move around inside the air fryer due to the internal fan. For items that may shift, you can gently secure loose pieces, such as the top slice of bread on a sandwich, with wooden toothpicks to help keep everything in place. If you wish to speak with us further, you can use the link below to contact us. https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen

Hi Irina, Thank you for taking the time to leave a review and share your experience. We’re extremely saddened to hear that the airflow in one of the baskets of your Ninja stopped working just a month after purchase. We understand how frustrating and disappointing this must be, especially after investing in a product you expected to enjoy for much longer. Please know that your feedback is very important to us, and we’ll be sure to share it with the relevant teams internally. In the meantime, we recommend using the self‑help guide below to troubleshoot the issue you’re experiencing: https://support.sharkninja.com/article/DZ200-Series-Ninja-Foodi-2-Basket-Air-Fryer-Troubleshooting-Guide. If the issue continues after trying those steps, please follow the instructions at the end of the guide to get in touch with our support team for further assistance. We’re here to help and want to ensure you’re taken care of. Kind regards, Ninja Kitchen NA.