Customer Reviews for Ninja Professional Plus 72 fl. oz. Food Processor with Auto-iQ, Black Stainless Steel (BN801)

Hi Dr. Dan, We’re so sorry to hear about your experience. After enjoying your blender for a while, it must be frustrating to have the motor start shrieking, especially when you expected it to last much longer. We completely understand your disappointment, and we appreciate you sharing these details with us. Your feedback is valuable and helps us improve our products. Please reach out to us at https://support.sharkninja.com/en-CA/contact-us so we can review this and see how we can assist you. Kind Regards, Ninja Kitchen US.

Hi there, Thank you for taking the time to leave a review. We're so sorry to hear that the buttons on your display panel don't function to your expectations. We will absolutely share your comments with the relevant teams for review. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Our hours are Monday through Friday, 9 a.m.- 9 p.m. ET, and Saturday, 9 a.m.- 6 p.m. ET. Kind regards, Ninja Kitchen US

Hi Buster&Biscuit, Thank you for taking the time to leave a review. We’re really sorry to hear that your Ninja Blender started smoking, which caused it to stop working, and the inconvenience caused by the warranty process. That’s not the experience we want for our customers, and we truly appreciate you sharing your feedback. We’re passing this along to our teams to help improve product quality and support. If you’d like further assistance, please reach out to us at 1-800-365-0135. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind regards, Ninja Kitchen

Hi there, Thank you for sharing your experience. We’re so sorry to hear about the issues with your Professional Plus Kitchen System. That’s definitely not the experience we want for our customers, especially when preparing for the holidays. Please know this is not typical, and we’d love the opportunity to make it right. Feel free to reach out to us at 1-800-365-0135. Our team will review your case and assist you with a solution as quickly as possible. Thank you for bringing this to our attention,we truly appreciate your feedback and the chance to improve. Sincerely, Ninja Kitchen US

Hello Chef Bradley, Thank you for taking the time to leave a review. Thank you for sharing your experience and for being such a loyal Ninja customer—we truly appreciate your support over the years. We’re sorry to hear about the challenges you’ve faced with the food processor bowls. Your feedback about the material and availability of replacements is extremely valuable, and we’ll be sure it’s shared with our product development team for review. For additional assistance, We kindly invite you to reach out to our team via phone at 1-800-365-0135 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Ninja Kitchen

Hello, Thank you for taking the time to leave a review. We hear your concern. We will absolutely share your feedback with the relevant teams for consideration on future products. Kind regards, Ninja Kitchen

Hi there, Thank you so much for sharing your experience with the Professional Plus Kitchen System. We're truly sorry to hear that the food processor lid cracked after just one use, that’s definitely not the quality we strive to deliver. We understand how disappointing this must be, especially when you were excited about the product and ready to give it a five-star rating. Your feedback is incredibly valuable, and we want to make this right. Please reach out to our Customer Service team at 1-800-365-0135. We’d love the opportunity to assist you with a replacement part or explore other solutions to ensure your experience with Ninja remains positive. Thank you again for your honest review, we’re here to help and hope to restore your confidence in our products. Warm regards, Ninja Kitchen US

Hi Pete, Thank you for taking the time to share your feedback. We're glad to hear you’re enjoying the accessories, we designed them to offer versatility and convenience in the kitchen. We’re sorry to hear the motor didn’t meet your expectations for heavier tasks like dough-making. Your feedback is incredibly helpful and will be shared with our product development team as we continue to improve our systems. Thanks again for your honest review, we appreciate you being part of the Ninja family! Warm regards, Ninja Kitchen US

Hello there, Thank you for taking time to leave a review. We’re disappointed to hear that our products haven’t met your expectations. We understand how frustrating it can be when items don’t perform as hoped, and we appreciate you taking the time to let us know. Your feedback is important to us, and we take concerns like yours seriously. We’re constantly working to improve our products and services, and reviews like yours help guide those efforts. If you’re open to it, we’d love the chance to review your situation further and see how we can help. Please feel free to contact our Customer Service team at 1-800-365-0135. We're available Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday, from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Ninja Kitchen