Customer Reviews for LG Electronics 24,000 BTU Heat/Cool Window Air Conditioner, WiFi Enabled, White (LW2421HRSM)
38 reviews
Most helpful positive review
Posted May 26, 2024
Excellent A/C
Since it was installed, it has been working beautifully. My home is only a little over 1300 ft.² and it cools just about the entire home but I only need it for my living room
VS
Most helpful critical review
Posted Dec 30, 2024
No Heat
Heater does not work. It will not blow warm air, at all.
Mindy78
Reviewed at:
lg.com
Posted Dec 30, 2024
No Heat
Heater does not work. It will not blow warm air, at all.
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Response from Staples :
Hello, Mindy. Thank you for bringing this to our attention regarding your LW2421HRSM. We understand how frustrating it must be to have the heater not functioning as expected. Ensuring your unit performs optimally is our priority, and we’d like to assist you further.
Please send us a private message via @LGUSSupport so we can gather more details and explore potential solutions to address this concern. Your feedback is important, and we appreciate your patience as we work to resolve this for you. -Junel
January 7, 2025
Dave325
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
lg.com
Posted Jun 7, 2024
Expensive garbage
I think LG products are garbage and company won’t back their products.
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Response from Staples :
Hello, Dave. We're sorry to hear that you've had a less than ideal experience with our products. We're committed to providing high-quality products and excellent support. If there's anything we can do to assist you further, please feel free to reach out to our Social Media @LGUSSupport for specialized assistance. Your feedback is important to us, and we appreciate the opportunity to improve. Thank you for choosing LG. ^James.
June 7, 2024
Kelly75
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
lg.com
Posted May 26, 2024
Excellent A/C
Since it was installed, it has been working beautifully. My home is only a little over 1300 ft.² and it cools just about the entire home but I only need it for my living room
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Me 66
Verified Buyer
Reviewed at:
lg.com
Posted Nov 13, 2023
Great features
I bought this a little over a month ago and I am so happy I did. It’s wonderful.
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ERIC19
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
lg.com
Posted Oct 27, 2023
Garbage
It barley lasted a year and warranty service sucks.
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Response from Staples :
Hey! This definitely isn't what we like to hear. Private message us on our socials @LGUSSupport and let's see if we can assist. We're anxiously awaiting your message. ^ Gaby,
LG Customer Experience team, October 30, 2023
Wayne711
Verified Buyer
Reviewed at:
lg.com
Posted Oct 24, 2023
Great features heat and air in one unit
Easy install and works great every thing you need comes in the box
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Me 66
Verified Buyer
Reviewed at:
lg.com
Posted Oct 19, 2023
Nice unit
I bought the unit a month ago and I am glad I did.
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WCRPC
Verified Buyer
Reviewed at:
lg.com
Posted Oct 11, 2023
Works great
We bought to replace the old air conditioner in the club house that quit from the 70s. This new LG fit the spot and works great handy remote .
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ml02
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
lg.com
Posted Sep 7, 2023
Cools Great
Bought this a month or so ago and it keeps our shop nice and cool. Haven't used the heat side of it just yet!
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Espo2061
Verified Buyer
Reviewed at:
lg.com
Posted Aug 17, 2023
All around great Air Conditioner!
I did my research on several brands and the LG came out on top so I am happy to say that this machine is built to last! The cooling is fantastic and its features are everything you’ll ever need in a room Air Conditioner.
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landstar
Verified Buyer
Reviewed at:
lg.com
Posted Aug 7, 2023
great performance
AC is a very good size for my office.
Good performance, low noise, reasonable electricity bill
Good performance, low noise, reasonable electricity bill
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Verified Buyer
Reviewed at:
lg.com
Posted Aug 2, 2023
Easy to install, easy to use!
This is the second LG We have bought! I called Home Dop and gave them the model # ,this one is a upgrade ! They Had it in stock!
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shelliem
Verified Buyer
Reviewed at:
lg.com
Posted Jul 31, 2023
What a FIND
This a/c & heating window unit is remarkable! Great price and powerful. It's 105 degrees in Texas now and it's keeping up wonderfully. Looks great too in our ranch house.
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Jeff 71
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
lg.com
Posted Jun 10, 2023
I like it
this ac is big enough to cool the whole house, and not that loud either
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Response from Staples :
Hello there, Jeff! We want you to know how over-the-moon we are to have you as a part of the LG family, and to hear that you are experiencing all of the excellent features the LG Window Air Conditioner possesses! We always meet our customers expectations by constantly improving our products and services. Should you ever need support, don't hesitate to contact us via phone or chat support. The details of these options can be found here: https://www.lg.com/us/support/contact. Enjoy! ~Rita
Rita, June 21, 2023
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
lg.com
Posted Nov 28, 2022
Don't heat but cools good
The air-conditioner blows out good cold air but the heat don't work so I wouldn't buy this one again
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Response from Staples :
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG ac unit. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
JaNika Wiley, November 30, 2022
Rebecca3637
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
lg.com
Posted Nov 5, 2022
Love it!
Love LG appliances, and this unit is just great! Bought it with the WiFi feature and is so nice to be able to control remotely and/or schedule when it turns on and off.
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LG WINDOW
Verified Buyer
Reviewed at:
lg.com
Posted Sep 22, 2022
Great purchase. Not too nosey kept the house and rooms very cold . Easy to install as well.. very happy with my purchase
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BellRinger
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
lg.com
Posted Sep 9, 2022
Satisfied
After my purchase of this window unit, I am satisfied with its' performance. The noise quality is very good.
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C Hill
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
lg.com
Posted Aug 11, 2022
Great features
Bought it 2 weeks ago for my 28 by 34ft garage I like it.
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T OBrien
Verified Buyer
Reviewed at:
lg.com
Posted Aug 7, 2022
Heater & A/C in one, yay!
Very nice A/C. Working great so far! Chills the rooms very quickly. 750 sqft.
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