Customer Reviews for Staples Tech Help Plus, 2 Month Plan (1 Device)
Staples Tech Help Plus, 2 Month Plan (1 Device) is Online only
Item # : 24598041
Model # : ATHP2MTH
- 24/7 expert support setting up your Wi-Fi-enabled device
- Connect a device to your network, no matter where or when you purchased them
Price is $5.00
Price per unit $2.50/Month
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Over 30
44 reviews
Most helpful positive review
Posted Jun 10, 2025
Worth it
Had some trouble setting up a new printer. Very glad we purchased this. Tech support was very helpful!
VS
Most helpful critical review
Posted Mar 12, 2025
Staples Tech Support.
I don’t need it, nor do I want it. You haven’t sent me the download code , so why can’t it be removed?
HA office
Verified Buyer
Posted Jun 10, 2025
Worth it
Had some trouble setting up a new printer. Very glad we purchased this. Tech support was very helpful!
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ANSLEY C.
Verified Buyer
Posted Jun 10, 2025
great refurbished printer
easy set up good quakity print/great price
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DAVID D.
Verified Buyer
Posted May 27, 2025
Great to have if I needed it
I'm not a techie but it was nice to have this for when I needed it.
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JULIA B.
Verified Buyer
Posted May 27, 2025
HP Printer
I have had so much trouble getting the printer to work. In the process I have had to pay $99 and then the printer worked but my internet did not and now I have no sound on my computer. I will need to call the service people again. I have been going through this since the beginning of May.
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LANNY F.
Verified Buyer
Posted May 21, 2025
Did not want it!!!
This item was automatically included with my purchase. However, I did not even want it. And, I do not even plan to utilize it.
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HENRY F.
Verified Buyer
Posted May 17, 2025
It’s brand new what is two moths going to do?
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Staples Customer
Verified Buyer
Posted May 17, 2025
Quick delivery. Just what I wanted. A fairly inexpensive printer that was easy to set up.
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JAY F.
Verified Buyer
Posted May 15, 2025
How to use it
Don't know how to use it just include with printer but no idea how to contact them
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JAMES B.
Verified Buyer
Posted May 14, 2025
confuse
I have no idea what this is or what I am supposed to do with it.
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Sharon J.
Verified Buyer
Posted May 11, 2025
Good help when needed.
Good communication. Friendly rep. Glad I had this help when I needed it
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Staples Customer
Verified Buyer
Posted May 9, 2025
Did not purchase
Can’t review, did not purchase.
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Staples Customer
Verified Buyer
Posted May 8, 2025
Brother Printer
Ordered a Brother printer on-line. Staples order process very user friendly. Printer arrived 2 days later - on time to delivery day stated. Not their fault I didn’t research further when printer is stated as being phone and iPad compatible. Printer is incompatible with Mac and can only be used with iPhone or iPad using 3rd party software. Good news from the Stapl...
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Staples Customer
Verified Buyer
Posted May 7, 2025
Printer was fine except I was able to fix my existing printer. I returned it.
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JAMES A.
Verified Buyer
Posted May 6, 2025
Printer issues
After connecting my new HP computer, my existing HP printer was very slow in operation. Support person was able to remedy the issue.
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KAREN C.
Posted May 6, 2025
Clock's ticking on tech help
Purchased the computer and am getting a 2 month tech help plan. Only problem is, the plan started on May 2 and I haven't received my computer yet. Hope the clock isn't ticking until It arrives.
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Response from Staples :
Hi , Please contact Asurion Customer Service 855-308-7300 for further assistance in regards to when this plan started. ^MS
Staples C., May 8, 2025
LAURA G.
Verified Buyer
Posted May 5, 2025
So far so good
This seems to be a very decent printer for a very good price. Prints text quickly and well. Photos are very slow and okay, not great. My one complaint is that I have to remove the plain paper in order to load photo paper. I was spoiled by my old Epson, which had two paper trays.Set up was pretty easy, once I realized I should Google some videos instead of trying to foll...
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RUSSELL H.
Verified Buyer
Posted May 2, 2025
STH PLUS.
I'LL LET U KNOW WHEN I HAVE 2 USE IT.
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YVONNE M.
Verified Buyer
Posted May 1, 2025
No Need 4 Service...
... so far. Good to know it's there __a reassurance, should I need it.
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VIRGINIA S.
Verified Buyer
Posted Apr 25, 2025
Staples Tech Help
We purchased the Canon printer and the tech help was included in the purchase. We needed a printer that would work with Windos XP. A Staples chat said the printer would work so we purchased it. However, we couldn't get it to work so contacted Canon and they said that printer would not work with XP. This was disappointing as it was our first encounter with Staples th...
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Response from Staples :
Hi, Thanks for reaching out to us about this. I'm sorry to hear you're dissatisfied with the tech help plan. I've received your feedback and have forwarded your comments as a suggestion for future improvement. ^MS
Staples C., April 28, 2025
LAURA H.
Verified Buyer
Posted Apr 23, 2025
Excellent Tech Help
Arlene, a Tech at Staples, in one minute solved an issue Brother Tech help could not resolve in DAYS!
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