Customer Reviews for Panasonic DP-UB820-K 4K UHD Blu-ray DVD Player
17 reviews
Most helpful positive review
Posted Jan 3, 2024
Great Product
Plays everything I put into it beautifully, no freezing on the big 4K discs, makes regular blu rays look amazing, and has easy settings to make DVDs look great too
VS
Most helpful critical review
Posted Oct 11, 2025
Very Disappointed
I have had player since July of 2025. My initial impressions of player was very positive. October 3, 2025 or so player has on screen controls and the only way to disable it is to turn off the HDMI Controller. I have a tv that doesn’t have an input button on remote and if HDMI Controller is off player will not show up as an option. Not sure why a player that’s been o...
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Gwdetroit
Reviewed at:
Panasonic
Posted Oct 11, 2025
Very Disappointed
I have had player since July of 2025. My initial impressions of player was very positive. October 3, 2025 or so player has on screen controls and the only way to disable it is to turn off the HDMI Controller. I have a tv that doesn’t have an input button on remote and if HDMI Controller is off player will not show up as an option. Not sure why a player that’s been o...
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Response from Staples :
Hello there! Thank you for sharing your feedback with us. We’re sorry to hear about the inconvenience you’re experiencing with the on-screen controls and HDMI settings. We understand how important it is for your device to integrate seamlessly with your TV setup. We could recommend using the player remote for the TV commands as well by programming it: input the 2-digit code for your TV brand while pressing power button of TV operation button on the remote control. Your comments are valuable, and we’re continuously working to improve the user experience!
Team Panasonic - F, October 13, 2025
Bojo16
Reviewed at:
Panasonic
Posted Jul 9, 2025
Seems like it was designed in 2005
Obsolete product, the software is archaic, you can’t add any apps other than what is preinstalled. The remote cannot be programmed to work any other equipment. As a streaming device the Netflix video quality is noticeably worse than Apple TV. Works only well as a player.
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Response from Staples :
Hello! We appreciate you taking the time to share your thoughts. While it’s good to know the player is performing well for disc playback, we understand your concerns about the app selection and streaming experience. Feedback like this helps guide future improvements, and we value your perspective.
Team Panasonic - S, July 11, 2025
Roscoe from Mundelein
Reviewed at:
Panasonic
Posted Apr 1, 2025
EXCELLENT VIDEO & SOUND, BUT SUBPAR REMOTE CONTROL
Excellent sound and picture degraded by a subpar remote control. I congratulate Panasonic for putting so much effort into creating this product. After reading the negative comments about the remote I made an extra effort to avoid the mistake, but to no avail. The buttons on the remote are small and close together. And when one toggles up and touches the larger Netfli...
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Response from Staples :
Hello! Thank you for your feedback and for sharing your experience with our product. We appreciate your support. Your feedback helps us improve our product for everyone. We understand how important clear and concise guidance is, and we will work to improve the documentation in future releases.
Team Panasonic - S, April 1, 2025
Kyle S.
Reviewed at:
Panasonic
Posted Jan 3, 2024
Great Product
Plays everything I put into it beautifully, no freezing on the big 4K discs, makes regular blu rays look amazing, and has easy settings to make DVDs look great too
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Response from Staples :
Hi, Kyle S. Thank you for the review! We are glad to read your positive feedback.
Team Panasonic-C, September 2, 2024
Ken A.
Reviewed at:
Panasonic
Posted Dec 27, 2023
Good picture and sound. No faster than my 10 year old player accessing discs. Remote Control is Awful!
I'm very happy with the 4K picture on my new Nexigo projector. The pair works great going thru my Marantz AV7705 using 8K HDMI cables. I was a bit disappointed that accessing the discs is no faster than my old LG blu-ray player. I'm very disappointed with the remote that comes with this. The buttons are not intuitive enough to operate in the dark with NO BACKLIGHT. The ...
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Response from Staples :
Hello, Ken A. Thank you for your feedback, we will consider it for future improvements. We deeply appreciate you took the time to provide us with your thoughts regarding the product.
Team Panasonic-C, September 2, 2024
Joseph M.
Reviewed at:
Panasonic
Posted Dec 19, 2023
My 4K Player Review
Absolutely beautiful picture and amazing sound quality. Works extremely well with my OLED TV. VERY impressed. Only your UB9000 beats this product. Thank you for providing these players for folks who KNOW that hardware is the way to go for best picture and sound. Long live 4K BluRays and Panasonic players for thee best quality!! Happy Holidays to the Panasonic family!!!
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Response from Staples :
Hi, Joseph M. Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear about your positive experience with us.
Team Panasonic-C, September 2, 2024
Richard R.
Reviewed at:
Panasonic
Posted Dec 12, 2023
Great Player!
I am re-dedicating myself to Blue-Ray for my film collection (thank you, Nolan and del Toro!), and wanted as much of a no-limits player as I could find at this price point. After comparing various models, I find that the Panasonic offers me the best combination of features and price. The product quality is very high, and I recommend it to anyone in similar circumstances...
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Response from Staples :
Thank you for your 5-star rating! We are happy to hear you are pleased with the product.
Team Panasonic -M, September 3, 2024
Matt V.
Reviewed at:
Panasonic
Posted Dec 11, 2023
Amazing Player - You won't be disappointed
This is an amazing player, couldn't be happier, the picture is fantastic and I haven't had a single issue.
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Response from Staples :
Hi, Matt V. We’re thrilled to receive your 5-star feedback! Thank you for being a valued customer and sharing your experience.
Team Panasonic-C, September 3, 2024
Leo
Reviewed at:
Panasonic
Posted Nov 23, 2023
Last of its kind, nearly
Wonderful piece of goods, even if I only use a fraction of its capabilities......
Problems? CEC connection kept turning my TV on even though all i wanted to do was listen to a CD thru the optical output....I think I fixed that at the TV.....
Interface is OK, but nowhere in the screens are Model and Serial #........Had to dig the box out of the trash to find THAT. ...
Problems? CEC connection kept turning my TV on even though all i wanted to do was listen to a CD thru the optical output....I think I fixed that at the TV.....
Interface is OK, but nowhere in the screens are Model and Serial #........Had to dig the box out of the trash to find THAT. ...
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Response from Staples :
Hi, Leo! Thank you for your feedback and for sharing your experience with our product. We appreciate your support and your feedback helps us improve our product for everyone. In addition, please be informed that the serial and model number is usually located on the right side (as you look at the back) but can also be found on the left side of some units. Hope this helps! -C
Team Panasonic-C, September 10, 2024