Customer Reviews for Samsung Galaxy Buds FE Wireless Active Noise Canceling Bluetooth Stereo Earbuds, White (SM-R400NZWAXAR)

Good day to you Dougee, Thank you for sharing how things are going with your Galaxy Buds FE. We appreciate you taking the time to share your thoughts and want you to know that your voice matters. It’s great that your Galaxy Buds FE are your preferred earbuds for gaming or streaming your favorite show. However, we understand you're not experiencing the expected sound quality when making calls. If you’re hearing static noises when using one or both of your Galaxy Buds, you can try a few steps to resolve the issue. Check for updates for your earbuds and your connected phone to ensure both devices have the latest software. Please visit our online guide, which offers more tips and troubleshooting steps for improved sound quality. The link will be provided below. We truly appreciate your feedback. Thank you for choosing Samsung as your preferred brand. Samsung earbud has a static noise https://www.samsung.com/us/support/troubleshooting/TSG01211003/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thank you for sharing your experience with the Galaxy Buds FE, Roger! We see that you've noticed the squealing noise when something gets close to your ears. This can happen if you touch or cover the area around the sub-microphone while putting the earbuds on, taking them off, or adjusting them. When the Active Noise Cancellation feature is on, it’s important to ensure that the sub-microphone isn’t covered, as it can pick up those sounds and create a beeping or howling noise. Also, just so you know, our products come with a 12-month warranty against manufacturing defects in materials and workmanship. Plus, you can opt for Samsung Care+ for extended coverage and support, available at the time of purchase or within 60 days at samsungcareplus.com. If you continue to experience this, feel free to reach out to us at Samsung Support for assistance. Thank you for being a part of the Samsung family! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your review with us, Marie! We appreciate your feedback about the Galaxy Buds FE. It's reassuring to see that you find them very comfortable and that they are your favorite Samsung headphones! It's awesome to see that the Find My Earbuds feature saved the day when your daughter lost them in the grass. It’s good to know the beep sound they emitted was loud enough to help you find them! Your feedback is really helpful to us as we continue to improve our devices. If you have any questions or concerns, please feel free to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thanks for sharing your feedback on the Galaxy Buds FE, Lorie. We really appreciate hearing from our customers and gaining your insights. It's great to see that you love them so far! We understand that it may take some time to get used to the fit of new earbuds. Included in the box are the Galaxy Buds FE, a charging case, two sets of wing tips (S/M and M/L, with M/L as the default), three sets of ear tips (S, M, with M as the default, and L), a USB cable, and a quick start guide. You can find the right fit using the “Earbud Fit Test” feature in the Galaxy Wearable app. If you need assistance with anything or have any concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds FE, Neaka. We understand that it can be concerning when charging isn't working as expected. To enhance your charging experience, please ensure that you're using an approved charger and check for any debris on the charging contacts. Additionally, it's helpful to inspect the case, earbuds, and charger for any damage. If this continues, please be sure to reach out to us at 1-800-SAMSUNG or just reach out to us at Samsung Support. We’re here to assist you and ensure you have the best experience possible! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds FE, Glesni! It's great to see that they've opened up a whole new world of podcasts and classical music for you. We definitely understand the need for peace in household harmony. Who knew earbuds could be the ultimate peacekeepers between you, your husband, and the cat? If you have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey! We truly appreciate your feedback on the Galaxy Buds FE and are sorry to hear about your experience. We understand how frustrating it can be to deal with the microphone and fitment challenges, especially when you're trying to enjoy the features like Active Noise Cancellation and ambient sound. If you're picking up wind noises or having concerns with the fit, we recommend checking for updates for both your earbuds and your connected device. Making sure everything is up to date can often enhance performance. Also, be sure to make sure that you're wearing the best size but tips. Additionally, restarting or resetting your Galaxy Buds can help resolve any minor glitches. We want you to enjoy the full potential of your earbuds, so please take a look at the links below for some troubleshooting options that might assist you further. We’re here to help you make the most of your Galaxy Buds experience! If any of this persists, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/us/support/troubleshooting/TSG01211003/ (static noise) https://www.samsung.com/us/support/answer/ANS10003519/ (Get the best fit) smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you for sharing your experience with the Galaxy Buds FE, Kgarth! It's great to see how the immersive sound quality and comfortable fit are enhancing your listening experience. We design our products with your enjoyment in mind, and your feedback is invaluable to us as we continue to make changes and improvements. If you have any questions or need assistance, please reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your wonderful review of the Galaxy Buds FE, Hamedsoupir! We're thrilled to see that you love them and that you're recommending them to others! Your support means a lot to us! If you ever have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. We're always here to help! -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

It's great to hear from you, Joe! Thank you for sharing your thoughts on the Galaxy Buds FE. We’re glad to hear you’re enjoying the fit and sound quality! We noted your concerns about the charging case and the button controls. Your feedback is incredibly valuable to us and helps us improve. If you have any other questions or concerns, please don’t hesitate to reach out to us at Samsung Support.-Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Thank you so much for your kind words, Benjamin! We're really happy to see that the Galaxy Buds FE fit perfectly and stay securely in your ears. Their compact and ergonomic design is all about comfort, so it’s awesome to know you’re enjoying that! Plus, with Active Noise Canceling, you can dive into your favorite music without any distractions. They really are the perfect everyday audio buddy, especially when paired with your Samsung Galaxy devices. If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus