Customer Reviews for Samsung USB-C to USB-C Charging Cable, 5.91 ft., White (EP-DX310JWEGUS)
18 reviews
Most helpful positive review
Posted Dec 29, 2025
Too expensive but worth it?
I don't think it's fair that it costs so much to have the speed of charging, but alas. When my cat chewed through my OG cable, none of the Anker ones did the trick. It's true what they say - manufacturer cables do it best.
VS
Most helpful critical review
Posted Jul 6, 2025
USB cable
I bought this online. Didn’t even last a week and it stop working
ohhhdan
Verified Buyer
Reviewed at:
Samsung US
Posted Dec 29, 2025
Too expensive but worth it?
I don't think it's fair that it costs so much to have the speed of charging, but alas. When my cat chewed through my OG cable, none of the Anker ones did the trick. It's true what they say - manufacturer cables do it best.
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Lee J
Verified Buyer
Reviewed at:
Samsung US
Posted Aug 1, 2025
DOES AS IT SHOULD
Does as it should.. It works, no short, no mishaps.
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Lesss
Verified Buyer
Reviewed at:
Samsung US
Posted Jul 18, 2025
Nice
Exactly what I expected. Nice length as most cable are too short b
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Manpreet
Verified Buyer
Reviewed at:
Samsung US
Posted Jul 6, 2025
USB cable
I bought this online. Didn’t even last a week and it stop working
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Response from Staples :
Hello Manpreet,
Thank you for sharing your experience with the 1.8m USB-C to USB-C Cable 3A. We understand how disappointing it can be when a device doesn’t meet your expectations. A limited 12-month warranty covers Samsung products against manufacturing defects in material and workmanship. To explore your warranty options further, please contact our Samsung Support Team. We’re committed to assisting you. Thank you for choosing Samsung!
Mobile Accessories Support
https://www.samsung.com/us/support/mobile/mobile-accessories/
-Ty
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July 7, 2025
Customer
Verified Buyer
Reviewed at:
Samsung US
Posted Jun 27, 2025
Bad Samsung cord. I would not recommend this cord.
Cord does not fit in phone right it is loose and falls out
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Response from Staples :
Hola Customer,
Thank you for sharing your feedback on the 1.8m USB-C to USB-C cable. We appreciate you taking the time to share your experience with us. This cable features a durable and versatile design, intended to provide reliable connectivity and meet the daily charging needs of Galaxy devices.
Samsung products are covered by a limited 12-month warranty against manufacturing defects in materials and workmanship, as specified for each product. If you have any questions, please contact our Samsung support team. Thank you for being a part of the Samsung family.
-Ty
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June 27, 2025
Verified Buyer
Reviewed at:
Samsung US
Posted Jun 21, 2025
Replacements work great
Replacements work great, just wish they were longer
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YJ Mn
Verified Buyer
Reviewed at:
Samsung US
Posted May 24, 2025
great effeciency
It's good and quick to charge galaxy phones. length is long enough.
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Kathy
Verified Buyer
Reviewed at:
Samsung US
Posted Mar 19, 2025
3A Charging Cable
Haven't used this yet but since it is not a fast charging cable I will probably use it in my truck which does not have fast charging available anyway.
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Neyney
Verified Buyer
Reviewed at:
Samsung US
Posted Mar 3, 2025
Fast realiabe and on point
Reliable and amazing service. I highly recommend to everyone. Reliabke and amazing service.
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paul
Verified Buyer
Reviewed at:
Samsung US
Posted Feb 20, 2025
Could be perfect!
It works well and if it was a little bit longer ( around 2.5 Meter ) it made the product perfect!
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Manmeet M
Verified Buyer
Reviewed at:
Samsung US
Posted Jan 30, 2025
Exactly the cable I needed
I wanted the matching cable for my white charging brick.
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Response from Staples :
Hi Manmeet M,
Thank you for sharing your feedback and we are delighted to hear that the 1.8m USB-C to USB-C Cable 3A is exactly what you needed to match your charging setup. At Samsung, we aim to provide products that complement your devices seamlessly and make your experience more convenient. Thank you for choosing Samsung, and we’re thrilled to have you as a part of our community!
-Ty
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January 31, 2025
Unhappy with Samsung
Verified Buyer
Reviewed at:
Samsung US
Posted Jan 20, 2025
Wasted my money on charging cable, maybe phone.
I was getting a message to check charging cable and replace if message continues. I replaced the charger cable. I still recieve the same message and my phone takes hours to charge. I feel I wasted my money. I'm afraid that the time might come that the phone won't charge at all. I bought this phone because I didn't like the one I had (not Samsung) and I previously was ha...
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Response from Staples :
Hi There,
Thank you for reaching out and sharing your experience with your 1.8m USB-C to USB-C Cable 3A. If you're receiving a message on your phone regarding your charger cable, it may be worth checking your charger port. However, before that, the message could also be due to outdated software or other factors. We encourage you to connect with our Samsung Support Team for further assistance.
In the meantime, there are some troubleshooting steps you can try. Starting your phone in Safe Mode can help determine if the situation is software-related. When your device is in Safe Mode, it won't run any third-party apps, making it easier to identify and remove any app that may be causing disruptions.
To enter Safe Mode:
1. Press and hold the Side button and the Volume down button simultaneously. Alternatively, swipe down from the top of the screen using two fingers and tap the Power icon.
2. Touch and hold the Power off icon.
3. Tap the Safe mode icon.
To remove a third-party app that may be affecting your device, start by uninstalling apps that were updated or installed when you noticed the change.
To exit Safe Mode, simply restart your device or tap the Safe mode notification and select "Turn off."
Links to additional information about steps you can take will be listed down below.
We are here to assist you as well. Feel free to reach out to support via phone or chat, and we'll help identify a solution to the message you're seeing on your device.
We look forward to hearing from you and Thank you for being a part of the Samsung community.
https://www.samsung.com/us/support/answer/ANS10003495/
https://www.samsung.com/us/support/answer/ANS10002030/
-Ty
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January 21, 2025
itsdankantu
Reviewed at:
Samsung US
Posted Nov 8, 2024
Works as expected
Works as expected. Long enough cable to use while you in bed watching tv. Durable
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Biraja
Reviewed at:
Samsung US
Posted Oct 16, 2024
Can be puged into 2 devices and take ones battery.
Omg this charging cable can connect to two 2phones and still charge that's good but does it cause any harm to the batteries?
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shola
Reviewed at:
Samsung US
Posted Mar 18, 2024
Cord tears quickly
it ok but the cord breaks so easily and i only had it for some month left in my room
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Response from Staples :
Hi Shola, we appreciate your feedback on your Samsung 1.8m USB-C to USB-C Cable 3A. We completely understand how important your charging cable is to you every day. We have provided a link below to the Samsung Support Team for your convenience. You can reach out to them through chat to determine what, if any, options are available to you for a resolution. Thank you for being a Samsung customer. -Elizabeth
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September 26, 2024
Tama
Reviewed at:
Samsung US
Posted Feb 22, 2024
Bad geniune. I am lucky my phone did not broke.
It broke in 7mon. I only used once a week or so.
One day, it just popped doing charging.
One day, it just popped doing charging.
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Response from Staples :
Hi there Tama, we appreciate your feedback on your Samsung 1.8m USB-C to USB-C Cable 3A. We would be more than happy to help you troubleshoot the functionality of your charging cable. We have provided a link to the Samsung Support Team below for your convenience. You can reach them through chat to resolve this experience. Thank you for being a Samsung customer. -Elizabeth
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October 4, 2024
JR88
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Samsung US
Posted Jun 30, 2022
Fast Charging
Great improvement on these new phone charger cables. Very durable and easy to store. Charges phone really fast!
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espinozalee
Reviewed at:
Samsung US
Posted Mar 24, 2022
Finally A longer cable
this cable is longer than the previous samsung chargers (travel charger 25w white). i bought more just in case.
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