Customer Reviews for Bose Ultra Open Wireless Bluetooth Earbuds (881046-0010)

Hi Benjamin, we’re very sorry to hear about your experience with the Ultra Open Earbuds. That’s certainly not the impression we want you to have of Bose, and we’d appreciate the opportunity to make things right. When you have a moment, please reach out to us directly at: https://bose.life/4be2q7K Daisy - Customer Support

Hello, thank you for sharing your feedback. We’re delighted to hear that you find the Bose Ultra Open Earbuds very comfortable to wear and that the fit is perfect for you. Just to clarify, the Ultra Open Earbuds are designed with an innovative open-ear style. This means they intentionally allow some outside sound in, so you can stay aware of your surroundings while still enjoying rich, private audio through Bose’s OpenAudio technology. The cuff-like fit keeps them secure without blocking your ears, and the sound is directed into your ear canal with minimal leakage at normal volumes. This design is especially helpful in situations where awareness matters, like walking through busy streets or taking a call outdoors, so you can stay connected to both your environment and your music. Your feedback is greatly appreciated. We hope you continue enjoying your earbuds. Sophie - Customer Support

Hi Sam Thank you for sharing your feedback on the Bose Ultra Open Earbuds. Your concerns about the Spatial Audio feature and data privacy are also important to us, and we appreciate you bringing them to our attention. To help you further with the app here is a helpful guide for you: App: https://bose.life/4tRjSr8 Gem - Customer Support

Hi there, thank you for sharing your experience with the Bose Ultra Open Earbuds. I’m glad to hear you’re enjoying the sound quality for music, but I’m truly sorry to learn that phone call performance has not met your expectations. The earbuds are designed to deliver an open‑ear listening experience, which can sometimes affect call clarity depending on the environment. For tips on improving call quality, please refer to this help article: https://bose.life/4aCNOhV Gem - Customer Support

Hi Miami, thank you so much for taking the time to share your feedback with us. We’re glad to hear you like the open-ear design, but we’re really sorry to learn about the issues you experienced with outside noise and call clarity. Our Ultra Open Earbuds are designed to keep you aware of your surroundings, but you definitely shouldn’t feel like your music or calls are being overpowered. And your experience with sounding “far away” on calls is not what we want for any of our customers. To bring your earbuds to its optimal performance please check this quick guide https://bose.life/4rd7jEN. Daisy - Customer Support