Customer Reviews for Samsung Wireless 10,000mAh Power Bank, 25W, Beige (EB-U2510XUEGUS)

Hello and thank you Pablin, We always aim for excellence, and your experience with the 2 5W 10,000 mAh Wireless Battery Pack, Beige, confirms we’re on the right track. Thank you for reaching out, and we appreciate your feedback. Thank you for choosing Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Tony, Thank you for reaching out and letting us know how your 25W 10,000 mAh Wireless Battery Pack is performing. It is designed to handle charging multiple devices. If your smartwatch isn't charging with your battery pack, ensure it is lying flat on the pack for the best connection. The same advice applies to your Galaxy phone. You can also use the ports if needed. If you require further assistance, don't hesitate to get in touch with our Samsung Support Team. Thank you for reaching out and for choosing Samsung. Issues with Samsung wireless charging pad or stand https://www.samsung.com/us/support/troubleshooting/TSG01001490/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey and thank you, Ryan! We’re delighted your 25W 10,000 mAh Wireless Battery Pack is adding value to your everyday moments. Having a convenient charging option while on the go can take a load of stress away, and the fact that you can put it in your pocket is even better. Thank you for your review. With gratitude, Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Good day to you cristian, Thank you for reaching out and sharing your experience with your 25W 10,000 mAh Wireless Battery Pack. We’re glad you find it useful for charging mobile devices on the go! However, for charging your Samsung laptop, which usually requires higher wattages around 30W–60W, this 10,000 mAh battery might not be enough. Moving up to the 45W 20,000 mAh battery pack could be the perfect solution. We truly appreciate your feedback and hope you stay powered up. Thanks so much for choosing Samsung! 45W 20,000 mAh Battery Pack, Beige https://www.samsung.com/us/mobile/mobile-accessories/phones/45w-20-000-mah-battery-pack-beige-eb-p4520xuegus/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi DR T, Thanks for updating us on your 25W 10,000 mAh Wireless Battery Pack! If you're noticing it isn't holding a charge after a couple of charging cycles, please double-check that you're using an authentic Samsung charger with at least 25W power. If it still isn't working right after charging, remember that Samsung products come with a 12-month warranty against manufacturing defects, as detailed for each item. Don't hesitate to reach out to our Samsung Support Team—we're here to assist you and ensure everything is sorted out. We truly appreciate you choosing Samsung! Mobile Accessories Support https://www.samsung.com/us/support/mobile/mobile-accessories/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Tiny Home Lady, Thank you for sharing your thoughts! The 25W Wireless Battery Pack is designed with simplicity and portability in mind, making it the perfect companion for staying power on the go. The LED indicator lights provide a quick glance at the charging status: when all lights briefly illuminate and then turn off, it indicates how charged the device is; all four lights are nearly fully charged or at least a reasonable amount. The red light indicates that it is charging, and the green light means your battery is fully charged and ready to support your day. It’s light, sleek, and built for everyday ease. If you would like more information, please check out the online resource “Use Wireless charging or PowerShare with Galaxy devices, to learn more about your battery pack if ever necessary. We’re so glad you’re making the most of your new power essential! Thank you for being a part of the Samsung community! Use Wireless charging or PowerShare with Galaxy devices https://www.samsung.com/us/support/answer/ANS10002057/ — Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Nestified, We are thrilled to hear that the 25W 10,000 mAh Wireless Battery Pack has become your go-to travel essential! It's always exciting to see how our products help simplify your day, especially when they support both your Galaxy S25 Ultra and Galaxy Watch Ultra with one seamless charge. That kind of versatility and power on the go is exactly what we aim for. Thanks for highlighting how effortless it is to use; drop your device in and out. Whether you are traveling light or powering through your daily routine, this pack is designed to keep up with you. Thank you for choosing Samsung. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Thanks for the glowing feedback, Casey! The 25W 10,000 mAh Wireless Battery Pack really is a powerhouse in a compact design—perfect for keeping your devices going strong whether you're at home or on the move. We love that you're taking advantage of features like pass-through charging and device compatibility beyond just phones. Thank you for sharing your experience. We appreciate you for choosing Samsung! -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Ahoy JRSone, We love hearing how 25W 10,000 mAh Wireless Battery Pack, Beige is performing in the real world. Built for both function and fun, it’s ready to handle whatever your day brings. It great your have the convenience of know you can stay powered even on the go. With the functionality of being able to charge multiple devices all in one spot while one the go whether it is via the Dual Ports or wireless charging, you can have all the confidence in knowing you are going to stay powered up. Thank you for your review. Your support means a lot to us at Samsung! -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello B Thomas, Appreciate your insight! 25W 10,000 mAh Wireless Battery Pack delivers where it counts; being able to charge multiple devices simultaneously is just one of the ways it makes a difference. It’s always good to have a backup power source nearby if you run into a problem when your mobile device loses battery power. It even comes in handy for family and friends when running low. It’s great to hear the battery life in your Galaxy S25 Ultra is lasting throughout the day. We thank you for sharing your experience with us. Your support means a lot to us at Samsung! -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey Adrianteamkobe, Thanks for sharing your experience! We are glad to hear the 25W 10,000 mAh Wireless Battery Pack is powering your day, whether it’s keeping your earbuds charged or your phone ready on the go. It’s slim design and wireless versatility make it a must-have for staying connected. We thank you for sharing your feedback. Thank you for making Samsung your go to choice. -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Ginoj, Thank you for your thoughtful feedback! We are so glad the 25W 10,000 mAh Wireless Battery Pack keeps up with your charging needs while staying compact and efficient. While design preferences can vary, it’s great to know the performance continues to impress. It’s great you are enjoying the quick and dependable boost on the go! Power On! Thank you for your review. We appreciate you for choosing Samsung! -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi cherryhill, Thanks for the honest review. While we understand this wasn’t quite the experience you expected, many have found the 25W 10,000 mAh Wireless Battery Pack to be an excellent companion thanks to its Super-Fast Charging. Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. Please contact the Samsung Support Team for more details on your device’s warranty options. We are here to help; thank you for choosing Samsung! Mobile Accessories Support https://www.samsung.com/us/support/mobile/mobile-accessories/ -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hiya S4Life Thanks for taking the time to leave a review. The 25W 10,000 mAh Wireless Battery Pack was designed with your needs in mind—from wireless charging to charging multiple devices simultaneously while on the go; it’s all about elevating your experience. We appreciate your trust in Samsung! -Ty Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages