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SHOW HELP CENTER TOPICS
If you're not 100% satisfied with your Staples® purchase, you can return it for any reason at no charge.
Your purchase must be returned in salable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your receipt or packing slip.
For more information about our Returns Policy, click here.
Your Staples Rewards number can be used when placing an order for products on staples.com®. You can add your Staples Rewards number to your account by taking the following steps:
Step 1: Click My Account from the home page and go to My Profile.
Step 2: Click Edit on the line that says Staples Rewards® Member Number.
Step 3: Enter your Staples Rewards number and press Save Account.
If you do not have an existing account on staples.com but do have a Staples Rewards number, you'll need to follow these steps:
Step 1: Click Your Account on the top right corner of the home page.
Step 2: Click Start Here to create a new account.
Step 3: Enter your Staples Rewards number in the field provided and click Continue.
When you add your Staples Rewards number to your account, it will automatically be added whenever you make a purchase at staples.com. Please note: Purchases made on Staples Business Services do not count toward Staples Rewards®.
After you place an order and it has been processed for delivery, you'll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information.
The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.
You can also check the most current order status. To check the delivery status of your order, click on the Order Status page and then provide your order number and zip code. Or, if you're logged in to staples.com®, click on "Order Status" and select the appropriate order for tracking information. If we need your help to resolve any problems with your order, we'll contact you by phone. If we can't reach you right away, we'll contact you by email.
Note, the Order Status information for staples.com orders, catalog orders and Staples® Ship Center Orders does not necessarily represent the final order — especially if any changes were made due to product availability, credit card authorization, tax and coupons. This information should be used only for your own reference. It cannot be used for tax or billing purposes.
If we become aware of any issues with your order, you'll be contacted by a Customer Service Representative.
Yes, we do. If you find a lower price on a new identical item, just show us the lower price when you buy the item at Staples and we’ll match the price. Please read the following questions for full details.
If you purchase an item from Staples and tell us within 14 days that you found that item at a lower price in our stores or at staples.com®, we’ll refund the difference.
For an in-store price match, please see an associate at our customer service desk. This policy is subject to change without notice.
We’ve put all your Staples Rewards information including available rewards, account profile and ink & toner cartridge recycling on staples.com to make it easy. Now just use your staples.com login information to access everything. Don’t have a staples.com login? Click here to register for one.
Most orders are transmitted almost immediately to our warehouse, where they're processed and shipped out. So if you want to change or cancel your order, please let us know as soon as possible by calling 800-333-3330. We'll check the status of your order and attempt to make the necessary changes.
If your order has already been transmitted to our warehouse for shipping, we won't be able to make changes to the order and it will ship as is. If that's the case and you'd like to place an additional order, please contact Customer Service. You can also refuse delivery if that's more convenient for you, or return your item(s) to any Staples® retail store, even if you ordered it online or by catalog. (Click here to learn how to make a return.)
If you cannot call us, please send us an email and we'll make the necessary adjustments as noted above.
If you've already placed an order with us, we may be able to reschedule your order for a different delivery day that's more convenient for you. Please chat with us or call us as soon as possible at 800-333-3330 to speak with a member of our customer service team. However, if you would like the driver to leave your products (e.g., on the front steps), please fill out the Driver Release Agreement. The driver must take the note as proof of authorization. If you don't post a Driver Release Agreement, the driver will decide whether or not to leave the order unattended.
If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.
Get more savings on our already great prices with weekly Staples® printable coupons.
You can add coupons to your shopping cart at anytime. Here’s how:
Step 1: Click on your cart in the top right-hand corner
Step 2: Click the "Add/Edit Coupons" button at the bottom of the page
Step 3: Enter your coupon code and click "Add Coupon"
Step 4: Click "Back to My Order" to return to your cart
We offer two types of coupons: (1) Coupons that provide a discount on your overall order or transaction (called transaction coupons); (2) Coupons that provide a discount on a specific product, including coupons that provide a discount on the highest priced item purchased (called product coupons).
Please note these limitations for transaction and product coupons:
Other restrictions: Coupons not transferable. Coupons may only be used once and cannot be used on subsequent orders. Please observe the coupon limits on particular offers. Ten coupon maximum for any single order. Void where prohibited. No cash or credit back. Coupon must be submitted at time of order. Expired coupons not valid. Competitors’ and manufacturers' coupons not valid. Limit one per customer. Tax and delivery not included in calculating minimum purchase requirement. Coupons not valid on previous purchases or purchases made with Staples® Procurement or Convenience Cards. Single-time usage of Visa Coupon will not be included in shipping threshold calulculation.
Note: We reserve the right to reject orders that use a coupon code that was obtained from a bulletin board or other Internet site, transferred from a direct mail recipient, or that are in violation of any restrictions listed above. We reserve the right to charge the customer’s credit card for the amount of any disallowed coupon.
We’re continuing to make staples.com faster, easier to use and even more helpful so you can make more happen. Among our recent additions:
Your Auto Restock is personal to you, and you may not assign or transfer your Auto Restock subscriptions, or any of its benefits, to any third party without Staples’ authorization. If any problems arise with your Auto Restock account, you will be notified through your email address provided with your Auto Restock subscription. If continuing problems arise, your Auto Restock order will be canceled and no additional Auto Restock orders will be shipped until the problem has been resolved. If your particular Auto Restock order is canceled, your enrollment with Staples’ Auto Restock will remain in effect, and Staples will attempt to process the next Auto Restock order based on the delivery frequency you have chosen.
If an item is no longer available, or no longer eligible for Auto Restock, we will automatically suspend your subscription for that item and no additional orders with that subscription will be placed. If you choose to replace the item, you will be required to create a new subscription order for that item
Your enrollment begins after your first order. Your order will be based on the specific date you chose for your first order. If you did not specify a date for your order, your order will be processed immediately by Staples.
Staples reserves the right to change the Auto Restock benefits at any time in its sole discretion. All changes will apply to future orders, including the current subscriptions.
PAYMENTS AND BILLING CONDITIONS
A valid credit card is required at the time of the order, and will be used for payments of subsequent Auto Restock orders.
The total cost charged to your credit card for each Auto Restock order will be the cost of the item on the day that order is processed (plus delivery charges and sales tax, if applicable). Therefore, the cost of each Auto Restock order may vary.
After your first order, Staples will send you an email notice prior to processing each Auto Restock order to confirm the cost of the order. Your initial order will be processed when your subscription is set up. You can also view the order date, order number and total of each Auto Restock order by visiting “My Subscriptions” on your staples.com® account. The amount of each Auto Restock order will be billed to the credit card you authorize for Auto Restock purchases, and your card will be billed on the day your order is shipped.
If the method of payment used during the subscription period becomes invalid or if the charge is otherwise rejected, an email will be sent to the email address associated with your subscription notifying you that the next subscription will be on hold.
Unless you update your method of payment, the charge for each order will be billed to the method of payment used when you create your subscription. If the method of payment becomes invalid at any time during the subscription period or if the charge is otherwise rejected, we will send an email to the email address associated with your subscription notifying you that the subscription has been placed on hold.
CHANGES, CANCELATION AND RENEWAL OF SUBSCRIPTION
You can change or cancel your subscription any time before the current order has shipped in “Manage Subscriptions” on staples.com. Your subscription will remain in effect until it is canceled. To prevent additional shipments of an Auto Restock order, you must cancel or change your subscription within 24 hours before the next subscription order is shipped. You will only be charged for orders that have already processed for delivery.
Auto Restock is limited to items displaying the Auto Restock message.