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Help Center

Pricing & Promotions

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Offers, Deals and Promotions

Where can I find out about special promotions, offers and discounts?

The Staples.com® Deals Center is where you'll find all our best deals, including our Weekly Ad. You can also find out about special promotions by connecting with us on Facebook and Twitter. And be sure to check out all of our weekly deals on the tech products you need.

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Is there a way to get email updates about special deals and offers?

Yes. In the lower left-hand corner of our Web site, you’ll see the option to get information on deals. If you click on the text and provide your email address, you’ll start receiving email updates from us about our latest deals.

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What is Staples' Daily Deals program and how do I sign up?

Every week, Staples offers thousands of deals on products in every category. But each day, we have special deals that are really big — often at more than 50% off. And because these offers are only available online and while supplies last, you won't want to miss out. Sign up here to be the first to learn about today's Daily Deal. Also, be sure to check out all of our weekly deals on the tech products you need.Daily Deals are not eligible for additional coupon savings.

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How do I sign up to receive special deals and offers via text message?

Send a text message that says STAPLES to the short code 555-444 to start receiving text alerts when a special deal is available. Although Staples' Mobile Programs are complimentary and require no purchase or fee for participation, message and data rates may apply. Check your mobile plan for more details. Subscribers will receive up to 6 messages per month.

Read our full Mobile Terms and Conditions here. If you have any additional questions, you can send a text message from your mobile phone with the word HELP to 555-444 at any time, or call us at 800-333-3330.

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What is the policy for Exclusive Offers?

  • Exclusive Offers are valid only during this visit on Staples.com. Exclusive Offer expires after 20 minutes of inactivity from staples.com. “Inactivity” is defined as not clicking on the site.
  • To get the Exclusive Offer discount, add the product to your cart and purchase before the offer expires
  • Discount may only be used once, applies to only the specified item and is applied prior to tax
  • Discount cannot be transferred
  • No cash/credit back
  • Not valid on prior purchases or purchases made with Staples® Procurement or Convenience Cards
  • Product price after discount will be used to calculate shipping charges
  • Discount not valid for products purchased at Staples’ retail store or over the phone

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How do I find out when a coupon, deal, promotion or offer ends? Can I still use the coupon after the expiration date?

The expiration date for any coupon, deal, promotion or offer will always be plainly explained. Prices found in the Weekly Ad are only good for the week specified, unless otherwise noted. Unfortunately, offers, deals and coupons are not valid after the expiration date.

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Does Staples match competitor's prices?

No. Staples.com does not offer a price match policy. Staples.com policies vary from those in store. Please review the In Store Price Match Policy or see a store associate at our customer service desk for in store price match policies.

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What happens if I buy something on Staples.com and then Staples.com discounts it?

If you purchase an item from Staples.com and tell us within 14 days that you found that item at a lower price on Staples.com, we will refund the difference.

Call, email or chat with us to request the discount.

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Gifts and Gift Cards

Does Staples offer any gift-giving options?

Yes, we do. From TVs, computers and other electronics, to journals, sports memorabilia, jewelry and games, we have plenty of great gift options for nearly any occasion. And that's not even counting the large line of gift cards from merchants including AMC Theatres, the Cheesecake Factory and the Home Depot. If you need a gift, we have one for you.

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Can I send an order to someone as a gift and make sure the price doesn't show up on the packing slip?

At this time, we are not able to accommodate requests to change the packing slips that are sent with orders. The packing slip will list the items, quantity and price paid.

If you'd prefer to send an order without a packing slip, you can have your order delivered to yourself. Then you can bring it to one of our stores and take advantage of our full line of reasonably priced packing and shipping services to have it delivered to the recipient.

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How do I buy Staples® gift cards?

 

Staples plastic and egift cards are available online in denominations of $25, $50, $75 & $100. Plastic gift cards ordered online have a secure shipping fee of $1.99 applied and are shipped to you directly. eGift cards are delivered right to your email inbox within 24 hours.

Staples plastic gift cards are also available for purchase in all Staples retail stores

 

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Where can I use my gift card?

Gift cards are valid only at the retailer/service provider listed on the card. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.

You can use your Staples® gift card in all Staples retail stores in the U.S and on staples.com®. Gift cards are currently not redeemable on mobile devices. There’s no expiration date, and you won’t be charged any service fees. Following each purchase, your receipt will show the remaining balance on the card. Value can be added to this card at any Staples U.S. retail store.

Gift cards cannot be used for credit card payments or to purchase other gift cards (including Staples gift cards) or wireless cards. No more than five cards may be used for any single purchase. Cards may not be consolidated.

For more information about Staples gift cards, you can also visit www.staples.com/giftcards.

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Are eGift Cards available?

Yes. With an eGift Card, you can choose a denomination of $25, $50, $75 or $100 and have the eGift delivered right to your email inbox within 24 hours. 

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Do I need to print my eGift Card in color?

No, you do not need to print in color. The most important thing is that the card number is clear. If it's not, you may need to install a new ink cartridge. (Need to restock? We can help with that.)

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Is there a limit to how many times I can print or copy an eGift Card?

You can print as many times as you need to; the value of the eGift Card is tied to the gift card number, not the printout. When that number is used, the value of the purchase is deducted from the eGift Card. That means you should safeguard your eGift Card for your own protection. If someone makes a copy of your eGift Card and redeems it for the full amount, your copy will have no value.

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What if I lose my gift card?

Your gift card has cash value and should be safeguarded as such. If you lose your gift card, or a printed copy of your eGift Card, contact us immediately. If your eGift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for that value.

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How do I check the balance on my Staples® gift card?

Easy! If you’d like to see how much is left on your gift card, click here. Under Gift Cards (or eGift Cards if yours was sent via email), click the link that says “View card balance.”

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Do you offer bulk discounts on Staples gift cards for bulk/business programs?

 

Yes. Our Gift Cards for Business program offers volume discounts on Staples gift cards for all types of incentive and loyalty programs. 

 

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Do you offer discounts for organizations purchasing Staples gift cards for teachers?

 

Yes. With our Gift Cards for Education program, organizations get a discount when buying Staples gift cards in bulk – and they help teachers get the funds they need for classroom supplies.

 

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Rebates

How do I redeem a rebate offer?

There are two ways to redeem a rebate offer:

Staples® Easy Rebates®

Now you can submit most rebates online — no clipping, no mailing, no hassles. Easy Rebates are available on products purchased in Staples stores, through our catalog and online at staples.com.

Look for Easy Rebate products every time you shop. They're identified by the phrase "Easy Rebate" in the product description. When you're ready to submit your Easy Rebate, go to www.stapleseasyrebates.com and enter the required information right online. You won't have to clip out UPC codes or mail in receipts. You'll even receive emails keeping you posted on your rebate status, with links to the Track Status page online. Best of all, you'll receive your rebate faster than ever — within 4 to 6 weeks.

Note: Certain products, including most software titles, are not eligible for online submission. Any products excluded from the online submission process will be advertised as qualifying for a "mail-in rebate" versus an "Easy Rebate."

Mail-In Rebates

Mail-in rebates are easy to redeem too. You can find and print rebate forms, and even track the status of your mail-in rebates, at www.stapleseasyrebates.com.

Because many rebate offers require original sales receipts and rebate forms, it's important to make copies of both and keep them with your records. Should a problem arise with your rebate redemption, having these copies will make it easy for us to resolve the issue.

If you purchased a rebate item through our catalog or at staples.com and a receipt is required as Proof of Purchase, you should use the packing slip that was included in your order as your receipt.

If you have questions about your rebate, please call 877-266-6483 Monday through Friday 7:00 am to 12:00 am ET, Saturday 8:00 am to 12:00 am ET, and Sunday 10:00 am to 12:00 am ET.

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Will using Staples Easy Rebates allow me to receive my rebate faster?

Some manufacturers tell customers they must wait 8 to 14 weeks to receive their rebate. But with Staples Easy Rebates, you'll receive your rebate 4 to 6 weeks after you submit it — or maybe even sooner than that. (Note: During the holiday seasons, rebates usually take 6 to 8 weeks.)

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I lost my sales receipt. Can I still get my rebate?

For a mail-in rebate, in most cases all you'll need is your rebate redemption form. See details of the specific rebate for more information. With Staples Easy Rebates, the vast majority of rebates do not require a sales receipt. You will, however, need your rebate redemption form for a retail purchase or your packing slip for an online or delivery purchase.

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When submitting an Easy Rebate, can I submit more than one rebate at the same time?

Yes you can. There's no limit on how many rebates you can submit at one time. After you've finished entering the first rebate, you'll be asked whether you have additional rebate offers to submit.

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I bought two (or more) items that fall under the same Easy Rebate promotion number. After entering the first SKU online, I'm not able to submit for the additional SKU(s). What should I do?

If you purchased multiples of the same product with a rebate or if you purchased multiple items that fall under the same rebate offer number, you only need to enter the rebate offer number once. The system will use your Easy Rebate ID number or order number to verify the rebate products you purchased. Then it will update your status to reflect the multiple rebates.

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If I take advantage of the Staples Price-Match Guarantee on a product, will I still be eligible for a rebate on that same product?

In most cases, yes. However, you need to check the terms and conditions of the rebate to see if there is a minimum purchase price requirement. If there is a minimum and the Price-Match Guarantee brings you below that price, you will not be eligible for the rebate.

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Do I lose any Staples Rewards when I redeem a rebate offer?

No, you do not.

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Where is my rebate?

It's easy to track your rebates. Just visit www.stapleseasyrebates.com, and choose whether yours was a mail-in or Easy Rebate under the heading “Where is my rebate?”

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Back to School In-stock Guarantee

What are the Terms and Conditions?

Available in Staples US retail stores only. Expires 9/22/18. Applies to regularly stocked items only. If item is sold out, get a substitute at the same price, or if available, shipped free next-business day. Excludes clearance, computers and tablets. See store associate for details.

 

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