FREE RETURNS
Staples® return and exchange policies:
Online
and in store
Looking for information on returns and exchanges? We’re here to help. If you aren’t satisfied with your Staples purchase, you may return or exchange it with a receipt or packing slip. Your purchase must be in original condition and packaging (including any manuals or parts). Return policies vary by product category. Please see the chart below for details.
Ready to return or exchange? Get started now.
Category
Staples online purchase
Staples In-store purchase
Office Supplies
These items may be returned at any time.
These items may be returned at any time.
Technology, Business Machines & Small Appliances*
14 Days
14 Days
Furniture*
14 Days
14 Days
Software
Unopened boxed software that we currently sell may be returned for a full refund within 30 days. Opened boxed software and Downloadable software is not returnable or refundable.
Unopened boxed software that we currently sell may be returned for a full refund within 30 days. Opened boxed software and Downloadable software is not returnable or refundable.
Digital Software
Cannot be refunded.
Cannot be refunded.
Ink & Toner
Unopened, unexpired items may be returned at any time. Opened or expired items cannot be refunded.
Unopened, unexpired items may be returned at any time. Opened or expired items cannot be refunded.
AppleCare+
30 Days
30 Days
Prepaid Cards
Nonrefundable
Nonrefundable
Staples online purchase
Office Supplies
These items may be returned at any time.
Technology, Business Machines & Small Appliances*
14 Days
Furniture*
14 Days
Software
Unopened boxed software that we currently sell may be returned for a full refund within 30 days. Opened boxed software and Downloadable software is not returnable or refundable.
Digital Software
Cannot be refunded.
Ink & Toner
Unopened, unexpired items may be returned at any time. Opened or expired items cannot be refunded.
AppleCare+
30 Days
Prepaid Cards
Nonrefundable
Staples In-store purchase
Office Supplies
These items may be returned at any time.
Technology, Business Machines & Small Appliances*
14 Days
Furniture*
14 Days
Software
Unopened boxed software that we currently sell may be returned for a full refund within 30 days. Opened boxed software and Downloadable software is not returnable or refundable.
Digital Software
Cannot be refunded.
Ink & Toner
Unopened, unexpired items may be returned at any time. Opened or expired items cannot be refunded.
AppleCare+
30 Days
Prepaid Cards
Nonrefundable
During the holiday season, we are extending our regular 14–day electronic and
furniture return policy to permit customers to return products that may be purchased
as gifts.
For purchases made in our Staples Stores, by phone, or on Staples.com, any
electronic or furniture products, which usually fall within the 14–day return
policy, purchased between November 17, 2024 and December 24, 2024 may be returned until
January 11, 2025 or as regular policy allows, whichever is later.
This applies to all electronic and furniture products within Staples' regularly
posted 14–day return policies. All electronic and furniture purchases made on
or after December 25, 2024 will observe our existing return policies. Returns made
using a gift receipt must follow our return policy and are limited to an
in–store credit only. The receipt barcode must be intact and readable to
process a return.