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Return Policy
We want you to be satisfied with your Staples® purchase.
- If you ordered your item(s) online or by catalog, you can bring your item(s) to any Staples® retail store along with your receipt or packing slip.
- In-store purchases must be returned in-store.
- We offer convenient free online returns for items purchased online or by phone.
Learn about our return and refund policies below.
Your purchase must be returned in sellable condition with the original packaging, including:
- Universal Product Code (UPC)
- Manuals
- Parts
- Your receipt or packing slip
We carefully monitor returns, and in some cases, returns or exchanges may be limited or declined. Staples reserves the right to deny any returns or exchanges for violations of our return policy.
Click here to start a return or review our step by step walkthrough here.
Free Returns Policy by Product
Note: Your item's Return eligibility expiry date will be displayed under the item description on the Order details page.
Office Supplies
- Office supplies may be returned at any time for both staples.com and in-store purchases.
Software
- Unopened boxed software that we currently sell may be returned for a full refund within 30 days of purchase.
- Opened boxed software and Downloadable software is not returnable or refundable.
Technology, Business Machines, and Small Appliances
- Technology and business machines, such as computers, laptops, digital cameras, printers and tablets, may be returned within 14 days of the date of receipt.
- Small appliances, such as coffee makers, microwaves, refrigerators, air conditioners and fans, may be returned within 14 days of the date of receipt.
AppleCare+
- Customers who purchased an AppleCare+ Protection Plan at Staples may return to Staples to cancel AppleCare within 30 days to receive a full refund. Staples cannot cancel AppleCare+ for customers who purchased AppleCare+ elsewhere.
- All requests to cancel AppleCare+ beyond 30 days must be directed to Apple to receive a prorated refund.
Furniture
- Furniture may be returned within 14 days of the date of receipt.
- Furniture to be returned must be disassembled and safe for shipping.
- Custom-ordered and custom-assembled furniture is only returnable if it is defective when you receive it.
Ink and Toner Cartridges
- Unopened and unexpired ink or toner cartridges may be returned at any time for both staples.com and in-store purchases.
Gift/Prepaid Cards
- Gift, prepaid and phone cards are nonrefundable and nonreturnable.
- Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.
Gift Returns
- If you don’t have a receipt and you purchased in store, your return is eligible only for an in-store credit for the lowest selling price within the previous 30 days in our U.S. stores.
- A valid government identification is required for all returns made without a receipt.
- We carefully monitor returns and, in some cases, returns made with or without a receipt may be refused. Staples reserves the right to deny any return.
- Note: Any refund granted will be returned through the original payment method.
Coupons
- If you used a coupon to purchase the item you are returning, the coupon is forfeited at the time of use.
- If you return any of the items on an order, the value of the coupons used may be proportionally distributed to all items purchased.
- You’ll be refunded the amount you paid (e.g., the original as-sold price less the prorated coupon discount) and will not be able to reuse the coupon.
Staples Easy Rewards™
Click here to view our Returns on a Qualifying Purchase article.
Staples’ Trusted Suppliers
- If you need to return an item that came from one of our trusted suppliers, you can simply send it back or bring it to your nearest Staples store.
Refund Methods
- For purchases made online or over the phone with multiple methods of payment, the refund will be processed in the following order: Staples Credit Card, major credit card, prepaid credit card (bank-issued card), check and Staples Gift Card.
- It’s important to keep your prepaid credit card until you’re completely satisfied with your purchase as we are required to process the refund to the original method of payment.
- If you paid:
- In a store with cash, debit card or a check, and you have your receipt, we’ll refund your purchase with cash.
- In a store using a debit card, and if the card and PIN code are present during the refund, we’ll credit the account used for payment.
- In a store or through staples.com and used a credit card, we’ll credit the account used for payment.
- With cash, check or by debit card but do not have your debit card, and your purchase exceeded $500 pretax, your money will be refunded in the form of a corporate check.
- Any product that’s returned without a promotional item(s) that was included in the original transaction (e.g., buy a printer, get free ink), will have the value of the promotional item deducted from the amount refunded.
- Any return of product that included a promotional gift card in the original transaction (e.g., buy a printer, get free gift card), will have the value of the promotional gift card deducted from the amount refunded as gift cards cannot be returned.
Refund Timelines
Refunds will be issued once the merchandise is received back at the Staples warehouse and you should expect to receive them back to your original method of payment within the following timelines:
-
Major and prepaid credit cards: 3–5 business days.
-
Gift cards: Via email within 7–10 business hours.
-
Check: Via mail within 7–10 business days.
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Staples Easy Reward Points: Within 72 business hours.
-
Refund coupon: Via email within 72 business hours.
Click here to start a return or review our step by step walkthrough here.
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