FREE RETURNS

Staples® return and exchange policies:
Online and in store

Looking for information on returns and exchanges? We’re here to help. If you aren’t satisfied with your Staples purchase, you may return or exchange it with a receipt or packing slip. Your purchase must be in original condition and packaging (including any manuals or parts). Return policies vary by product category. Please see the chart below for details.

Ready to return or exchange? Get started now.

Category

Staples online purchase

Staples In-store purchase

Office Supplies

These items may be returned at any time.

These items may be returned at any time.

Technology, Business Machines & Small Appliances*

14 Days

14 Days

Furniture*

14 Days

14 Days

Software

Unopened boxed software that we currently sell may be returned for a full refund within 30 days. Opened boxed software and Downloadable software is not returnable or refundable.

Unopened boxed software that we currently sell may be returned for a full refund within 30 days. Opened boxed software and Downloadable software is not returnable or refundable.

Digital Software

Cannot be refunded.

Cannot be refunded.

Ink & Toner

Unopened, unexpired items may be returned at any time. Opened or expired items cannot be refunded.

Unopened, unexpired items may be returned at any time. Opened or expired items cannot be refunded.

AppleCare+

30 Days

30 Days

Prepaid Cards

Nonrefundable

Nonrefundable

Staples online purchase

Office Supplies

These items may be returned at any time.

Technology, Business Machines & Small Appliances*

14 Days

Furniture*

14 Days

Software

Unopened boxed software that we currently sell may be returned for a full refund within 30 days. Opened boxed software and Downloadable software is not returnable or refundable.

Digital Software

Cannot be refunded.

Ink & Toner

Unopened, unexpired items may be returned at any time. Opened or expired items cannot be refunded.

AppleCare+

30 Days

Prepaid Cards

Nonrefundable

Staples In-store purchase

Office Supplies

These items may be returned at any time.

Technology, Business Machines & Small Appliances*

14 Days

Furniture*

14 Days

Software

Unopened boxed software that we currently sell may be returned for a full refund within 30 days. Opened boxed software and Downloadable software is not returnable or refundable.

Digital Software

Cannot be refunded.

Ink & Toner

Unopened, unexpired items may be returned at any time. Opened or expired items cannot be refunded.

AppleCare+

30 Days

Prepaid Cards

Nonrefundable

During the holiday season, we are extending our regular 14–day electronic and furniture return policy to permit customers to return products that may be purchased as gifts.

For purchases made in our Staples Stores, by phone, or on Staples.com, any electronic or furniture products, which usually fall within the 14–day return policy, purchased between November 17, 2024 and December 24, 2024 may be returned until January 11, 2025 or as regular policy allows, whichever is later.

This applies to all electronic and furniture products within Staples' regularly posted 14–day return policies. All electronic and furniture purchases made on or after December 25, 2024 will observe our existing return policies. Returns made using a gift receipt must follow our return policy and are limited to an in–store credit only. The receipt barcode must be intact and readable to process a return.

Returns of in-store purchases

FAQs

Refunds

Exchanges