Staples® Return and Exchange Policies: Online and In Store

Looking for information on returns and exchanges? We’re here to help. If you aren’t satisfied with your Staples purchase, you may return or exchange it with a receipt or packing slip. Your purchase must be in original condition and packaging (including any manuals or parts). Return policies vary by product category. Please see the chart below for details.

Ready to return or exchange? Get started now.

Category

Staples online purchase

Staples In-store purchase

Office Supplies

These items may be returned at any time.

These items may be returned at any time.

Furniture*

14 Days

14 Days

Software

Unopened items may be returned at any time. Opened items may only be exchanged for same title.

Unopened items may be returned at any time. Opened can only be exchanged for same title.

Office Supplies

These items may be returned at any time.

These items may be returned at any time.

Digital Software

Cannot be refunded.

Cannot be refunded.

Ink & Toner

Unopened, unexpired items may be returned at any time. Opened or expired items cannot be refunded.

Unopened, unexpired items may be returned at any time. Opened or expired items cannot be refunded.

AppleCare+

30 Days

30 Days

Prepaid Cards

Nonrefundable

Nonrefundable

Staples online purchase

Office Supplies

These items may be returned at any time.

Technology*

14 Days

Furniture*

14 Days

Software

Unopened items may be returned at any time. Opened items may only be exchanged for same title.

Digital Software

Cannot be refunded.

Software

Unopened items may be returned at any time. Opened items may only be exchanged for same title.

Ink & Toner

Unopened, unexpired items may be returned at any time. Opened or expired items cannot be refunded.

AppleCare+

30 Days

Prepaid Cards

Nonrefundable

Staples In-store purchase

Office Supplies

These items may be returned at any time.

Technology*

14 Days

Furniture*

14 Days

Software

Unopened items may be returned at any time. Opened can only be exchanged for same title.

Digital Software

Cannot be refunded.

Software

Unopened items may be returned at any time. Opened items may only be exchanged for same title.

Ink & Toner

Unopened, unexpired items may be returned at any time. Opened or expired items cannot be refunded.

AppleCare+

30 Days

Prepaid Cards

Nonrefundable

*Any electronic or furniture product, which usually fall within the 14-day return policy, purchased between November 19, 2017 and December 27, 2017 may be returned until January 14, 2018 or as regular policy allows, whichever is later. This applies to all electronic and furniture products within Staples’ regularly posted 14-day return policies. All electronic and furniture purchases made on or after December 28, 2017 will observe our existing return policies. Returns made using a gift receipt must follow our return policy and are limited to an in-store credit only. The receipt barcode must be intact and readable to process a return.

Returns of in-store purchases

FAQs

Refunds

Exchanges