Staples^® return and exchange policies:
Online and in store

If you paid:

• In a store with cash, debit card or a check, and you have your receipt, we’ll refund your purchase with cash
• In a store using a debit card, and if the card and PIN code are present during the refund, we’ll credit the account used for payment
• In a store or through staples.com and used a credit card, we’ll credit the account used for payment
• With cash, check or by debit card but do not have your debit card, and your purchase exceeded $500 pretax, your money will be refunded in the form of a corporate check

Any product that’s returned without a promotional item(s) that was included in the original transaction (e.g., buy a printer, get free ink), will have the value of the promotional item deducted from the amount refunded. Any return of product that included a promotional gift card in the original transaction (e.g., buy a printer, get free gift card), will have the value of the promotional gift card deducted from the amount refunded as gift cards cannot be returned.

If you’re returning your item to the same store at which you made the purchase, and you have the credit or debit card you used to make the purchase, we can look up your receipt.

If it was an online order, you can look it up in the My Orders section and reprint your receipt

If you no longer have your receipt and we cannot locate your transaction information, your return is eligible only for an in-store credit for the lowest selling price within the previous 30 days in our U.S. stores. State issued government ID/driver's license, or a Military picture ID is required for all returns made without a receipt.

We carefully monitor returns, and in some cases, returns made without a receipt may be refused. Staples reserves the right to deny any return.

Office Supplies

Office supplies may be returned at any time for both staples.com and in store purchases.

Software

Unopened boxed software that we currently sell may be returned at any time for a staples.com purchase, or any time for a Staples^® in-store purchase. Opened software can only be exchanged for the same title version. Downloadable software is not returnable or refundable.

Technology and Business Machines

Technology and business machines, such as computers, laptops, digital cameras, printers and tablets, may be returned within 14 days of the date of receipt.

AppleCare+

Customers who purchased an AppleCare+ Protection Plan at Staples may return to Staples to cancel AppleCare within 30 days to receive a full refund. Staples cannot cancel AppleCare+ for customers who purchased AppleCare+ elsewhere. All requests to cancel AppleCare+ beyond 30 days must be directed to Apple to receive a prorated refund.

Furniture

Furniture may be returned within 14 days of the date of receipt. Furniture to be returned must be disassembled and safe for shipping. Custom-ordered and custom-assembled furniture is only returnable if it’s defective when you receive it.

Ink and Toner Cartridges

Unopened and unexpired ink or toner cartridges may be returned at any time for both staples.com and in store purchases.

Gift/Prepaid Cards

Gift, prepaid and phone cards are nonrefundable and nonreturnable. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.

If you don’t have a receipt and you purchased in store, your return is eligible only for an in-store credit for the lowest selling price within the previous 30 days in our U.S. stores. State issued government ID/driver's license, or a Military picture ID is required for all returns made without a receipt.

We carefully monitor returns and in some cases, returns made with or without a receipt may be refused. Staples reserves the right to deny any return.

Note: Any refund granted will be returned through the original payment method.

The coupon is forfeited at the time of use. If you return any of the items on an order, the value of the coupons used may be proportionally distributed to all items purchased. You’ll be refunded the amount you paid (e.g., the original as-sold price less the prorated coupon discount) and will not be able to reuse the coupon.

Not to worry. As long as the original reward has not expired, you won’t lose your rewards earnings. If you need to complete a full order return or specific item return, the check amount, which was prorated against the returned item, will be sent back to you in the form of a refund coupon. This coupon may be used for a future order with Staples.

Unfortunately, if you return an item to Staples, you won’t be able to keep the points you earned when you purchased that item.

Yes, you can. If you need to return an item that came from one of our trusted suppliers, you can simply send it back or bring it to your nearest Staples store, no matter where it came from.

You can return your order via our Online Return Center. Simply click “I Purchased on Staples.com” above to get started. Items ordered via Google cannot be returned in store, as the store is unable to refund your original method of payment.

For purchases made online or over the phone with multiple methods of payment, the refund will be processed in the following order: Staples Credit Card, major credit card, prepaid credit card (bank-issued gift card), check and Staples Gift Card. It’s important to keep your prepaid credit card until you’re completely satisfied with your purchase as we are required to process the refund to the original method of payment.

If you paid:

• In a store with cash, debit card or a check, and you have your receipt, we’ll refund your purchase with cash
• In a store using a debit card, and if the card and PIN code are present during the refund, we’ll credit the account used for payment
• In a store or through staples.com and used a credit card, we’ll credit the account used for payment
• With cash, check or by debit card but do not have your debit card, and your purchase exceeded $500 pretax, your money will be refunded in the form of a corporate check

Any product that’s returned without a promotional item(s) that was included in the original transaction (e.g., buy a printer, get free ink), will have the value of the promotional item deducted from the amount refunded. Any return of product that included a promotional gift card in the original transaction (e.g., buy a printer, get free gift card), will have the value of the promotional gift card deducted from the amount refunded as gift cards cannot be returned.

• Major and prepaid credit cards: 3–5 days
• Staples credit accounts: 3–5 business days
• Gift cards: Via email within 72 business hours and via postal mail within 7–10 business days
• Check: Via postal mail within 7–10 business days
• Refund coupon: Via email/fax within 72 business hours and via postal mail within 7–10 days

Simply return the item online to receive a refund and place a new order for the item you meant to buy.

Yes. Go to My Orders, find the order with the item you’d like to return and select “Return an Item”, then select damaged or defective as your return reason. You will be asked if you’d like to receive a replacement product sent to you at no cost.