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Staples® Price Match Guarantee Policies
In-Store Price Match Guarantee Policy - Available in store only.
Staples In-Store Price Match Guarantee — Staples stores will gladly match the price on an eligible product sold in store or online at an In-Store Qualifying Competitor (defined below) or online at Staples.com®. To receive a price match, the eligible product must be identical, new, in stock (for shipping/delivery/pick up at the time of price match request), and available for purchase at the lower price from a qualifying competitor or Staples.com®. If you find a lower price on an eligible product, bring In-Store Valid Proof (as set forth below) of the lower price and Staples stores will match the price. Staples stores reserve the right to verify the In-Store Qualifying Competitor, the advertised price, the product specifications, and the availability of the eligible product and we may decline the request if unable to do so to its satisfaction in its sole discretion. If you purchase an eligible product from a Staples store and tell us within 14 days that you found that eligible product at a lower price in our stores or at Staples.com®, Staples stores will refund the difference.
For custom print products, please see Staples Custom Print Products Price Match Guarantee section for additional terms and conditions.
In-Store Valid Proof: If you find a lower price on an eligible product, bring proof of the lower price by providing the following, as applicable, and Staples stores will match the price:
- In-Store Qualifying Competitor’s printed advertisement, printed in-store signage, picture of in-store signage or online offer from mobile device showing price, model number and features of the eligible product; or Staples.com price and eligible product details. Screenshots and pictures of in-store or online offers are accepted, provided such screenshot or picture includes a complete description of the offer (e.g., specifications of the product the offer applies to, advertised price, start and end dates of offer, etc.) and such description is legible and verifiable.
- Sales receipt of eligible product purchased, dated within 14 days of price match request, showing price, model number and features of the eligible product.
For custom print products, please see Staples Custom Print Products Price Match Guarantee section for additional terms and conditions.
Eligible Products: Staples stores will price match a product that is identical (brand name, size, weight, color, quantity, model number and warranty), new, in stock (for shipping/delivery/pick up at the time of price match) and available for purchase at the lower price from the In-Store Qualifying Competitor. Staples stores also price match service plans and custom printing as follows:
- For products sold with a service plan, such as laptops and printers, the plan, provider and associated terms must all be identical.
- For custom print products, please see Staples Custom Print Products Price Match Guarantee section for additional terms and conditions.
Exclusions: The following products and services are excluded from Staples Price Match Guarantee (In-Store Price Match Guarantee, Staples.com Price Match Guarantee and Staples Custom Print Products Price Match Guarantee):
- Warranties
- Direct mail services, design services, digital marketing services, shredding services, scanning services, faxing services, computer workstation rentals and self-service purchases
- Promotional products
- Postage
- Gift cards
- Phone cards
- Tech Services supporting computers, laptops, printers and mobile devices, including without limitation data backups, file transfers, new device setup, software installation, Wi-Fi network setup or repair and computer tune-ups
- Passport renewal services and TSA PreCheck® enrollment applications
- Shipping services
- Ad, price and typographical errors
- Products on closeout, clearance or liquidation
- Out-of-stock products
- The value of a qualifying competitor’s mail-in rebates (Staples also will not deduct the value of any gift with purchase)
- Holiday sale offers including Black Friday and Cyber Monday
- Products offered to Staples Business® customers
In-Store Qualifying Competitors: Office Depot/Office Max, Target, Walmart, Best Buy, Amazon.com, FedEx Office and The UPS Store. Staples will not price match marketplace products sold or shipped by third parties on an In-Store Qualifying Competitor’s website. For custom print products, please see Staples Custom Print Products Price Match Guarantee section for list of qualifying competitors.
- Price matches are limited to one (1) qualifying competitor price match per eligible product per customer per day.
- Staples matches the pre-tax price and does not take sales tax into consideration for price match purposes. Staples will not override sales tax to match a qualifying competitor’s price.
- If a qualifying competitor requires a certain quantity be purchased to receive the lower price, then you must purchase the same quantity from Staples to receive a price match.
Staples.com Price Match Guarantee Policy – Available on Staples.com only.
Staples.com Price Match Guarantee — Staples.com will gladly match the price on an eligible product sold online at a Staples.com Qualifying Competitor (defined below). To receive a price match, the eligible product must be identical, new, in stock (for shipping/delivery/pick up at the time of price match request), and available for purchase at the lower price from a Staples.com Qualifying Competitor. If you find a lower price on an eligible product, contact Customer Services (1-800-333-3330) and provide Staples.com Valid Proof (as set forth below) of the lower price and Staples.com will match the price. Staples.com reserves the right to verify the Staples.com Qualifying Competitor, the advertised price, the product specifications, and the availability of the eligible product and we may decline the request if unable to do so to its satisfaction in its sole discretion. If you purchase an eligible product from Staples.com and tell us within 14 days that you found that eligible product at a lower price at Staples.com®, Staples.com will refund the difference. If you purchase an eligible product from Staples.com for pick up in store (“BOPIS Order(s)”) and tell us within 14 days that you found that eligible product at a lower price in our stores, Staples.com will refund the difference. To clarify, Staples.com will not price match Staples in store prices for Staples.com orders, except for BOPIS Orders.
For custom print products, please see Staples Custom Print Products Price Match Guarantee section for additional terms and conditions.
Staples.com Valid Proof: If you find a lower price on an eligible product, contact Customer Services (1-800-333-3330) and provide proof of the lower price by providing the following, as applicable, and Staples.com will match the price:
- Staples.com Qualifying Competitor’s name and website or Staples store price and location for BOPIS Orders, and eligible product details (price, model number and features of the eligible product).
- Staples.com order number for eligible product purchased, dated within 14 days of price match request, showing price, model number and features of the eligible product.
Screenshots or pictures will not be accepted.
For custom print products, please see Staples Custom Print Products Price Match Guarantee section for additional terms and conditions.
Eligible Products: Staples.com will price match a product that is identical (brand name, size, weight, color, quantity, model number and warranty), new, in stock (for shipping/delivery/pick up at the time of price match request) and available for purchase at the lower price from the Staples.com Qualifying Competitor. Staples.com will also price match custom printing as follows:
- For custom print products, please see Staples Custom Print Products Price Match Guarantee section for additional terms and conditions.
Exclusions: For list of products and services excluded from Staples.com Price Match Guarantee, please see Exclusions section set forth in the In-Store Price Match Guarantee for details.
Staples.com Qualifying Competitors: Grainger, Office Depot/Office Max, Target, Walmart, Best Buy, Amazon.com, Quill, WB Mason, and Uline. Staples will not price match marketplace products sold or shipped by third parties on a Staples.com Qualifying Competitor’s website. For custom print products, please see Staples Custom Print Products Price Match Guarantee section for list of qualifying competitors.
Restrictions and Limitations: For restrictions and limitations, please see Restrictions and Limitations section set forth in the In-Store Price Match Guarantee for details.
Staples® Custom Print Products Price Match Guarantee
Available in Staples stores and on Staples.com.
For custom print products, Staples stores and Staples.com will gladly match the price on an eligible custom print product sold in-store or online at a Qualifying Custom Print Competitor (as set forth below), subject to the following:
Custom Print Valid Proof: If you find a lower price on an eligible custom print product, provide proof of the lower price by providing one of the following and Staples stores or Staples.com, as applicable, will match the price:
- A quote or invoice, dated within thirty (30) days of price match request, showing product specifications and price.
- A sales receipt, dated within thirty (30) days of price match request, showing product specifications and price.
- A Qualifying Custom Print Competitor’s online offer from mobile device showing the product specifications and price. Screenshots and pictures are accepted, provided such screenshot or picture includes a complete description of the offer (e.g., specifications of the product the offer applies to, advertised price, start and end dates of offer, etc.) and such description is legible and verifiable.
To request a price match for a Staples.com custom print product order, you must complete this form.
Eligible Products: To receive a price match, the custom print product must be:
- identical, which means all product specifications match the custom print product you are purchasing from Staples stores or Staples.com, as applicable, including product size, paper/material weight, color, printing method, finishes, accessories and quantity;
- in stock (for shipping/delivery/pick up at the time of price match request); and
- available for purchase at the lower price from a Qualifying Custom Print Competitor.
Staples stores and Staples.com reserve the right to verify the Qualifying Custom Print Competitor’s authorization to sell the custom print product, the advertised price, the product specifications, and the availability of the custom print product and may decline the request if unable to do so to its satisfaction in its sole discretion.
Exclusions: For list of exclusions, please see Exclusions section set forth in the In-Store Price Match Guarantee for details.
Qualifying Custom Print Competitors: Any seller or reseller of custom print products domiciled, operating and producing the eligible custom print product in the United States of America.
Restrictions and Limitations: For restrictions and limitations, please see Restrictions and Limitations section set forth in the In-Store Price Match Guarantee for details.
Staples may suspend, terminate, update or modify Staples Price Match Guarantee policies at any time.
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