How it works in store

Find a lower price.

Bring in proof of the
qualifying lower price.

Present it to a Staples® associate to complete the process

Frequently asked questions

How does the Staples Price Match Guarantee work?

If you find a lower price on a new identical item, just show us the lower price when you buy the item at a Staples store and we’ll match the price. If you purchase an item from Staples store and tell us within 14 days that you found that item at a lower price in our stores or at staples.com®, we’ll refund the difference.

Which competitors will Staples price match?

Staples® retail stores will price match items that are sold and shipped by Amazon.com (its Marketplace sellers are excluded), and sold by any retailer who sells products in both retail stores and online under the same brand.

Which items does Staples price match?

Almost everything we sell. The item must be identical, including model number, components and U.S. warranty. The item must be in stock and available for purchase at that price from an authorized U.S. reseller, whose authorization we reserve the right to verify. For wireless phones and other items with a service plan, the plan, provider and other terms must be the same.

Which items and services aren’t available for price match?

We don’t price match competitors’ or our own local or special events (e.g., grand opening, anniversary, clearance, timed sales or liquidation sales, “Black Friday” or “Cyber Monday” sales). The following products and services are excluded from our Price Match Guarantee: Tech Services; Print & Marketing services; products produced by third-party vendors; custom print and promotional products; postage; gift cards and phone cards; In Store Pickup orders; and apps sold on the Staples.com® App Center. Also, we do not price match taxes, warranties, typographical errors, merchandise credits or contracted prices offered to Staples Business Advantage® or Membership customers.

Are quantities limited on price matched products?

Yes. One price match, per customer, per item.

How do Staples coupons and rebates contribute to the Staples price?

When calculating a price match, we’ll deduct any available Staples coupons, Staples rebates (instant, easy or mail-in) and manufacturer rebates from the Staples price to arrive at a net price. For example, if you buy an item from us for $100 and we offer a $20 instant rebate, the net price is $80. If another company’s price is $80 or more, we will not match the price. Another example: If you buy an item from us for $159 and you have a $30 coupon, the net price is $129. If another company’s price is $125, your price match would be $4 off our net price of $129. Dollars-off coupons will be proportionally deducted from the prices of items in your order.

What does “proration of coupons” mean?

Proration of coupons means that dollars-off coupons are proportionally deducted from the prices of items in an order.

What effect will the proration of coupons have on a price match?

The prorated discount from all coupons in the order will be used when calculating Staples’ price. The application of coupons can mean a specific purchase won’t qualify for price match. Similarly, a purchase that has a price match discount may no longer be eligible for a coupon if the adjusted order total no longer meets the minimum requirements of the coupon.

Will Staples match a competitor’s price for a product where the competitor also offers an instant rebate, mail-in rebate, gift check or gift card, or free or discounted item?

If a competitor offers a product that comes with an instant rebate, mail-in rebate, gift check/gift card or similar discounts, we will not take these discounts into account. If a competitor offers a product that comes with a free or discounted item, and Staples does not carry the free or discounted item, we will only match the price you pay at the point of purchase, and will not take the free or discounted item into account.

Are delivery charges included in the price match?

It will depend on whether the competitor’s order will offer free shipping:
If the competitor’s order will receive free shipping, we will price match the product without considering shipping charges.
If the competitor’s order will not receive free shipping, we will include an appropriate shipping charge in the competitor’s price before calculating the price match.

How do I get a price match?

Price Match is only available for purchases made in a Staples store, please see an associate at our customer service desk at your local store. This policy is subject to change without notice.

Already made a purchase at Staples?

If you find your item at a lower price at Staples within 14 days, let us know and we'll refund the difference to you.

In Store Price Match Guarantee: If you find a currently available lower price on a new, identical item, show us the lower price when you buy the item at a Staples® store and we will match it, plus discount by 10% of the difference. Covers items sold by retailers operating both retail stores and online under the same brand, or sold and shipped directly by Amazon.com. If you buy an item in a Staples store and within 14 days you find it at a currently available lower price at Staples or staples.com® show us the lower price and we will refund the difference. Excludes Staples Tech Services; Print & Marketing Services; products produced by third-party vendors; custom print and promotional products; postage; gift and phone cards; In Store Pickup orders; and the staples.com® App Center. Available for in-store-only purchases. For full details see a store associate.