Staples Rush^℠ same-day delivery.

Staples Rush^℠ same-day delivery FAQ

What is Staples Rush^℠ same-day delivery?

Staples Rush^℠ same-day delivery is available on eligible orders in select cities. You can choose Staples Rush^℠ same-day delivery during checkout.

How much is Staples Rush^℠ same-day delivery?

Staples Rush^℠ same-day delivery costs $9.99.

How late in the day will a Staples Rush^℠ same-day order be delivered?

All orders will be delivered no later than 7:00 pm.

Where is Staples Rush^℠ same-day delivery available?

Staples Rush^℠ same-day delivery is currently available in the following cities:
Boston, MA
Chicago, IL
Dallas, TX
New York, NY

When do I need to order by to be offered Staples Rush^℠ same-day delivery?

Orders are to be placed by 3:00 pm local time Monday through Friday.

Which products are eligible for Staples Rush^℠ same-day delivery?

Eligible products must be available in your area to qualify.

Which products are ineligible for Staples Rush^℠ same-day delivery?

Ineligible products include items over 70 lb., clearance items and liquid or hazmat chemicals and cleaners.

How do I choose Staples Rush^℠ same-day delivery for my order?

At checkout, simply log in or enter your shipping information. If your order is eligible, you will see an option for Staples Rush^℠ same-day delivery.

Is Staples Rush^℠ same-day delivery available every day?

Staples Rush^℠ same-day delivery is available Monday through Friday, with the exception of Thanksgiving and Christmas Day.

What happens after I place a Staples Rush^℠ same-day delivery order?

You will receive a confirmation email of your Staples Rush^℠ same-day delivery order. A delivery associate will then contact you via the phone number provided in your order to confirm a delivery time or where the package can be left if you're unavailable.

Do I need to be present when my order is delivered?

If you are unavailable and cannot be contacted at the time of your delivery, the delivery associate will leave order under the following circumstances:

– There is a safe area to leave the delivery (door man / concierge, porch area, etc).

– The order is under $500 in value.

If your order does not meet this criteria, the delivery will be attempted the following day. If you would like to request a re-delivery attempt for the same day, please reach out to Staples Customer Support Team. If the delivery associate is unable to complete the delivery on the second attempt, your order will be canceled and refunded.

Can an order with Staples Rush^℠ same-day delivery be rescheduled for the following day?

Yes. If you're unavailable to receive a Staples Rush^℠ same-day order, contact Staples Customer Support Team, and request delivery for the following day.

Do delivery associates accept or expect tips for Staples Rush^℠ same-day delivery?

No, but smiles and kind words are always appreciated.

Why am I not being offered Staples Rush^℠ same-day delivery when I click Checkout?

There are three possible reasons.

1. Staples Rush^℠ same-day delivery is only available in select zip codes.

2. None of the items in your cart are available for Staples Rush^℠ same-day delivery.

3. Staples Rush^℠ same-day delivery is only offered to customers at checkout until 3:00 pm local time Monday through Friday.