Staples® CEO Update:
Employee Safety, Free Shipping &
No Minimums, and Managing High–Demand Items

Dear Valued Staples Customer,

During this unprecedented time, we are continuously monitoring the latest news and guidelines from the CDC as well as local, state and federal officials. As an essential provider of business and educational materials and equipment, I wanted to provide you with an update about the measures Staples is taking to keep employees and customers safe.

Delivery orders
Our drivers are taking extra precautionary measures at all points in the delivery process, and we’re making every effort to get you the supplies you need, when you need them, by:

  • Providing free delivery on all orders and no minimum order size requirement. We ask that you consolidate orders when possible, as we strive to meet the needs of the maximum number of customers.
  • Establishing new safety measures for our drivers, including arming them with sanitizer, easing desktop drops when requested, and no longer requiring customers to sign for deliveries.
  • Prioritizing the needs of our customers who are on the front lines combatting the spread of COVID-19 for products that are essential, like hand sanitizer, masks, gloves and disinfectants. These customers include hospitals, first responders and long-term care facilities.
  • Complying with all customer requests to change normal delivery routines and drop-off locations.
  • Urgently working with our suppliers to replenish our inventory and actively refreshing our sites so these products can be made available to all.

Retail stores
New protocols have been put in place to help support a healthy and safe environment for all, including:

  • Stores will be open Monday–Friday, 10 am–6 pm (on Mondays and Fridays, opening early for seniors and those with underlying health issues from 9 am–10 am). On Saturday, 12 pm–5 pm and closed on Sunday.
  • Asking associates to wash their hands every 30 minutes and to stay home if they feel sick.
  • Limiting the number of people inside our stores and requiring social distancing (6 feet between every person).
  • Providing curbside pickup so customers don’t have to enter our stores if they prefer not to.
    Available in most locations.

Additionally, we’re offering a series of complimentary Print & Marketing services to help support individuals and businesses during this difficult time.

Pricing update
I want to assure you it is Staples’ policy not to raise prices on essential needs during health crises. We’re committed to keeping our prices where they were before this global pandemic and are partnering with our suppliers to provide you with the best prices possible.

We will continue to be here for you in every way we can and reassess protocols and policies as needed. Our biggest thanks to all our Staples team members making it possible to support our communities and all our valued customers.

Sandy Douglas
Chief Executive Officer, Staples, Inc.