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Frequently Asked Questions

Frequently Asked Questions

Order Status

Check order status — special note

The Order Status information for Staples.com orders, Catalog orders and Staples Ship Center Orders does not necessarily represent the final order if any changes were made due to product availability, credit card authorization, tax and coupons. This information should be used only for your own reference; it can not be used for tax or billing purposes.

To check your order status, click here.

To return to the previous page, click on your "Back" button.

What if I forget my Order Number

Your order number is included in your Order Confirmation email with an automatic link to your Order Status on Staples.com. When you order by phone an associate will give you your order number. It is a good idea to save your Order Confirmation email or write down the number for future reference. If you forget or misplace your order number you can get it by contacting Customer Service via email at support@orders.staples.com or by calling 1-800-3STAPLE (1-800-378-2753).

What is a Staples Ship Center Order?

Staples Ship Centers allow you to ship items via UPS from a Staples store. You can save your shipping information and addresses in our database and can access this information from any store. You can also track this order through Order Status with the UPS Tracking Number given to you at the Staples Store. To check your order status click here.

What does it mean when my order says: Processing, shipped or item(s) not available, canceled or shipping from store?

Processing means we have received your order and are in the process of filling it.

Shipped means we have filled this portion of your order. It is on the delivery truck and will be delivered soon.

Item(s) Not Available means this portion of your order was not filled. A Customer Service Representative from Staples will be contacting you with more details.

Cancelled means the order was cancelled by either the customer or by Staples. A customer service representative from Staples will be contacting you with more details.

Shipping from Store means your order is being filled and shipped from a local Staples retail store in your geographic area.

What do I do if I forget my UPS tracking number?

If you are a Staples Ship Center customer you will be given your UPS Tracking Number when you ship your order from the Staples Retail Store. If you forget or misplace your UPS Tracking Number call the Staples Retail Store from where you shipped your package. To locate store contact information, click here.

What if I do not receive my order by the scheduled delivery date?

If you do not receive your order by 5 P.M. on the scheduled delivery date, contact Customer Service via e–mail at support@orders.staples.com or call 1-800-378-2753. UPS may deliver to residential addresses up to 7:00 p.m.

How do I know if Staples.com received my order?

Once an order you have placed for delivery has been processed, you will receive a confirmation via email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other changes to your order.

You can also check the most current order status. Just click here and then type in your Order Number and ZIP code. You may also log in to Staples.com, click on "Order Status" and select the appropriate order for tracking information. If there are any problems with your order that we need your help to resolve, we will contact you by phone. If we can't reach you right away, we will contact you by email.

How do I check the delivery status of my orders?

To check the delivery status of your order click here and type in your order number and zip code. You can also call us at 1-800-3STAPLE (1-800-378-2753) if you need further details regarding the delivery status of your order. We deliver between the hours of 9:00 AM — 5:00 PM, M–F excluding holidays. We cannot determine exact delivery time, but we can tell you if it has been shipped, and whether or not there are any problems with your order that have been reported to us.

For your Staples.com order paid in the store at the register, an extra day is added onto delivery due to order processing in the store.

For more specific delivery details, please refer to your order.

How long do you keep my order status history?

The My Order section is one of the great new features on Staples.com. Your Order Status history will go back 90 days and will reflect your orders that were placed on Staples.com, via the phone or orders placed at one of our Kiosks in the stores when placed under your Staples Customer Number, Staples Rewards® Number or Staples Issued Tax Exempt Number.

Orders

How do I use my Staples Rewards Number when I place an order?

Your Staples Rewards® Number can be used when placing an order for products on Staples.com. You can add your Staples Rewards® Number to your account by using the following steps:

Step 1: Click My Account from the homepage.

Step 2: Under Personal Information, click the View Now link.

Step 3: Click Edit next to the Customer Number section.

Step 4: Enter your Staples Rewards® Number and press Continue.

If you do not have an existing account on Staples.com but do have a Staples Rewards® Number you will need to follow these steps:

Step 1: Click Log In on the top right corner of the homepage.

Step 2: Click Continue to create a new account.

Step 3: Enter your Staples Rewards® Number in the field provided and click Continue.

Please note: Currently, purchases made on Staples Business Services do not count toward Staples Rewards®.

Why is the sales tax added to my order?

Staples charges sales tax on orders, based on the destination of the order, in accordance with state and local tax laws. Staples has a business "presence" in each of the 48 states that we ship orders to, therefore we are required to charge sales tax based on the tax laws of that state.

How is sales tax calculated?

Staples charges sales tax based on the destination of the shipment and in accordance with state and local tax laws. During the checkout process, order confirmation and packing slip will reflect the estimated tax.

What methods of payment does Staples.com accept?

We ensure your Credit Card information is 100% safe and secure. We currently accept Staples Credit Cards, Visa, MasterCard, Discover, and American Express.

Delivery orders may be placed at a Kiosk and paid for in our stores. For these orders, we accept payment via cash, gift card, check, and credit cards at the register.

Purchases of service offerings cannot be added to a Staples.com cart and paid at the register. Services can be purchased with a credit card only.

Downloadable software has single method of payment option only and excludes the use of gift cards as payment.

How do I redeeem coupons on the site?

You can add coupons to your cart at any time.

  1. Click on your cart in the top right hand corner.
  2. Click the "Add/Edit Coupons" button at the bottom of the page.
  3. Enter your coupon code and click "Add Coupon"
  4. Click "Back to My Order" to return to your cart.

Important Restrictions:

  • Coupons are not transferable.
  • Coupons may only be used once and cannot be used on subsequent orders.
  • Staples does not accept competitor, manufacturer or any other third party coupons.
  • Please observe the coupon limits on particular offers. Note: there is also a 10-coupon maximum for any single order.
  • Void where prohibited.
  • No cash or credit back.
  • Coupon must be submitted at time of order.
  • Expired coupons are not valid.
  • Tax and delivery are not included in calculating minimum purchase requirement.
  • Coupons are not valid on previous purchases.
  • Only one "Dollars off" coupon per purchase. (See definition below.)
  • Minimum purchase requirement for "Dollars off" coupon must be met with purchases to which no other coupon or instant savings offer applies.
  • "Product specific" coupons may be combined with other coupons as long as the purchase requirement of each coupon is met independently. (See definition below.)
  • Staples Rewards® checks can be redeemed on any order.
  • Limit one per customer.
  • Not valid on downloadable software, services, business service provider or custom–printing service provider web sites, gift cards or postage stamps.
  • Not all coupons can be used in the store, through the catalog and on Staples.com. Please see coupons for details.
  • We reserve the right to charge credit cards for the amount of the coupon.

Definitions:

  • "Dollars off" coupons provide a general discount on your order total.
  • "Product specific" coupons provide a discount on a specific product.

Staples.com reserves the right to reject orders that use a coupon code that was obtained from a bulletin board or other Internet site. Staples.com also reserves the right to reject orders that use a coupon code that was transferred from a direct mail recipient or that are in violation of any coupon restriction listed above. If our system does not accept your coupon code and you believe you hold a valid coupon, please call us at 1-800-3STAPLE.

Can I get a discount if I order large quantities of an item?

  • Buy in large quantities and you can save even more. Simply call 1-800-315-2724 to see if you qualify for a volume discount.
  • Fax you bid proposal to 1-877-638-6779, or mail your proposal to: Staples Business Delivery ™ Attention: Large Quantity Group, P.O Box 9253, Framingham, MA 01701.

Can I send an order to someone as a gift, and make sure that the price doesn't show up on the packing slip?

Unfortunately, at this time our packing slip will list the items, quantity and price paid. At this time we are not able to accommodate requests to change packing slips that are sent with orders.

Once you've received your order, you can bring it to one of our stores and take advantage of our full line of reasonably–priced packing and shipping services to have it delivered.

To find a store, click here.

How do I use my P.O.'s for ordering?

If you normally use Purchase Orders to pay for your office supplies, you must set up a revolving credit account with us. Click here to fill out an application. You may also use a major credit card — MasterCard, American Express, VISA, or Discover — to pay for your order. Purchase Order numbers can be entered at the Payment Information screen when you place your order, or on the Review Order page. Please note that the Purchase Order number is for your records only. It will be referenced on your packing slip to make your record keeping easier.

Can I add or delete items form my order if I change my mind?

Most orders are transmitted almost immediately to our warehouse where it is processed very quickly and shipped out.

If you want to change your order, please let us know as soon as possible, by calling 1-800-3STAPLE (1-800-378-2753). We will check the status of your order and attempt to make the necessary changes. If your order has already been transmitted to our warehouse for shipping, we will not be able to make changes to the order and it will ship as is. If that is the case and you would like to place an additional order, please contact customer service at 1-800-3STAPLE (1-800-378-2753), or you can simply refuse delivery if that is more convenient for you.

If you cannot call us, please send us an email and we will make the necessary adjustments as noted above.

When I place an order with Staples.com, how will I know whether an item is in stock?

Staples.com will automatically let you know when an item is out of stock when you attempt to add it to your cart. We will also recommend alternative products in the event that we are out of stock in your area. In case of an out of stock situation, our call center associates are also always ready to assist you with selecting an acceptable substitute.

In the rare instance that an item becomes out of stock after you have placed an order, we will notify you promptly.

How will I know whether or not my order has been approved for credit and shipped?

When you place your order on the Internet, your credit card is not "billed" until your order is actually shipped from our warehouse. Most orders are approved for credit; if there are any problems, our credit department will attempt to get approval from your credit card provider first, without bothering you with a phone call. Otherwise, the credit department will call you and let you know as soon as possible so you can decide on another method of payment.

If you have ordered on Staples.com in a store and paid at the register, your credit card will be billed immediately.

What do I do if I want to cancel my order?

Call us right away at 1-800-3STAPLE (1-800-378-2753) or send us an email. Most orders are transmitted almost immediately to our warehouses and we may not be able to cancel your order. If your order is past the cancellation point, simply refuse delivery and contact customer service at 1-800-3STAPLE (1-800-378-2753) to inform them of the refusal.

Please refer to our return policy for more information.

What happens if there are issues with my order?

If there are any issues with your order, you will be contacted by a customer service representative.

Why do I have to notify American Express if I want my order shipped to a different address?

This is a new policy from American Express that must be adhered to both by Staples and American Express customers. It is done to protect you from fraudulent use of your credit card account. It is in your best interest to call American Express and notify them of your other delivery address so that your order can be authorized and shipped to you as quickly as possible.

If you do not call AMEX to notify them that you are using a different shipping address for an order, your order may be delayed. Our Credit Department will place the order on hold and call the billing contact person for the AMEX card. If the billing contact person cannot be reached to verify the order, your order may be delayed.

How do I get in touch with Staples if I have a problem with my order?

Please call us at 1-800-3STAPLE (1-800-378-2753) or send us an email if you need assistance with your order.

How will I know if Staples received my order?

Once an order you have placed for delivery has been processed, you will receive a confirmation via email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other changes to your order.

You can also check the most current order status. Just click here and then type in your Order Number and ZIP code. You may also log in to Staples.com, click on "Order Status" and select the appropriate order for tracking information. If there are any problems with your order that we need your help to resolve, we will contact you by phone. If we can't reach you right away, we will contact you by email.

Can I "link" my customer numbers together?

Yes, you can link your Staples customer numbers together by simply calling 1-800-3STAPLE. We will recommend that you choose one customer number and use it going forward for all communications with Staples, including web site and phone orders.

Catalog

Does online catalog have the same selection as the one I sent to me in the mail?

The Staples online catalog includes nearly all items featured in the regular Staples catalog you receive in the mail, with the exception of custom products such as personalized stationery and stamps. In addition, Staples online catalog has over 45,000 items including supplies, technology products and furniture as well as 100,000 Downloadable Software titles. Feel free to call us at 1-800-3STAPLE (1-800-378-2753) if you are interested in any items that you do not see in the online catalog — we have an additional Staples Special Order catalog and will be glad to assist you in selecting products.

How do I sign up for a Staples catalog and other direct mailings?

When you order a Staples catalog filled with thousands of office products you will be able to take advantage of our everyday low prices right over the phone or online at Staples.com. To order your Staples catalog call us toll free at 1-800-3STAPLE or go to the Request a Catalog page and select from our Staples Office Supply Catalog or Staples Furniture Catalog.

How do I unsubscribe or remove myself from receiving Staples catalog or other direct mailings

You can request to be removed from our catalog and mailing lists by following any of these steps:

  • Call us toll free at 1-800-333-3330
  • Write to us at:
Staples Business Delivery
Marketing Services
500 Staples Drive
Framingham, MA 01702
  • Fax the back page of your Staples Business Delivery Catalog (with your instructions to be removed on it) to us toll free at 1-877-333-0398
  • Or Click here to fill out our web–based form

To obtain information about having your name and home address removed from marketing lists on a national basis, you may contact Direct Marketing Association at www.the–dma.org.

Delivery/Shipping

What is your delivery policy?

Staples delivery policy

  • An estimated delivery date will be provided after your order is placed.
  • These dates vary due to carrier shipping practices, delivery location and the items you order. Products may be delivered in separate shipments.
  • Delivery dates noted apply to orders placed by 5:00 p.m. local time (or 4:00 p.m. local time in stores and in limited locations across the country) and where credit approval and product availability are confirmed by 5:00 p.m. on the same business day* that the order is placed. Items shipped direct from the vendor may require an earlier order placement time. You will be notified of the estimated delivery date in a confirmation e–mail. (Not available for in–store orders if email address is not submitted.)
  • Staples' catalog, Web site and US retail businesses are operated within the contiguous US for customers within the US and therefore do not ship or bill to international addresses. Staples delivers to street addresses (not P.O. Boxes or APO/FPO) in the contiguous US only.

Certain Staples items originate directly from carefully selected vendors and manufacturers. In many instances, delivery personnel will deliver your order to your entrance. Other items are prestocked at warehouses around the country and delivered by a common carrier. For these items a loading dock is needed. If one is not available, delivery personnel will bring your order to the tailgate of the truck and you are responsible for unloading the items and bringing them into your building.

*Business days are defined as Monday through Friday, except holidays.

Can I just pay the driver for my order?

At this time we do not accept C.O.D. orders.

How can I check on my order's delivery status?

To check the delivery status of your order click here and type in your order number and zip code. You may also log in to Staples.com, click on "Check Order Status" and select the appropriate order for tracking information. You can also call us at 1-800-3STAPLE (1-800-378-2753) if you need further details regarding the delivery status of your order. We deliver between the hours of 9:00 AM — 5:00 PM, M–F excluding holidays. We cannot determine exact delivery time, but we can tell you if it has been shipped, and whether or not there are any problems with your order that have been reported to us.

For your Staples.com order paid in the store at the register, an extra day is added onto delivery due to order processing in the store.

For more specific delivery details, please refer to your order.

I won't be available tomorrow to accept my delivery, What do I do?

If you have already placed an order with us, please call 1-800-3STAPLE (1-800-378-2753) right away. We may be able to re–schedule your order for a different delivery day that is more convenient for you. Or, if you would like the driver to leave your products (For Example: on front steps), please click here to fill out the Driver Release Agreement. The driver must take the note as proof of authorization. If you do not post a Driver Release Agreement, the driver will decide whether or not to leave the order unattended.

If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.

Can I get my order delivered today?

Delivery times noted apply to orders placed by 5:00 p.m. local time (or 4:00 p.m. local time in stores and in limited locations across the country) and where credit approval and product availability are confirmed. Items shipped direct from the vendor may require an earlier order placement time. You will be notified of the estimated delivery date in a confirmation e–mail.

Furniture orders from the online catalog are only available within local trading areas. However, furniture deliveries may be scheduled for specific weekdays in certain areas. When you place your order you will be informed of your delivery days or you can contact us for the furniture delivery days in your area. The contact person on the order must be available to accept delivery between the hours of 9-5. If someone cannot be there, please contact us by email or by calling 1-800-3STAPLE (1-800-378-2753).

Click here for more information about our estimated delivery times.

Do I have to wait at my house or office all day for my delivery?

For your security and protection, it is best to have someone available to sign for your order between the hours of 9:00 AM — 5:00 PM, M–F excluding holidays. Our driver's delivery routes change from day to day so there is no way to determine the exact time your order will be delivered. If you would like the driver to leave your shipment (For Example: on front steps) click here to fill out the Driver Release Agreement. If you do not post a Driver Release Agreement, the driver will decide whether or not to leave the order unattended. If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.

For your Staples.com order paid in the store at the register, a minimum of one extra business day may be added onto delivery due to order processing time.

For more specific delivery details, please refer to your order.

What time can I expect my order to be delivered?

Our drivers deliver orders between the hours of 9:00 AM — 5:00 PM, M–F excluding holidays. Since our driver's delivery routes change from day to day, there is no way to determine the exact time your order will be delivered.

For your Staples.com order paid in the store at the register, an extra day is added onto delivery due to order processing in the store.

For more specific delivery details, please refer to your order.

What happens if I need to specify a delivery date/time for my order?

Prior to placing your order, please call 1-800-3STAPLE (1-800-378-2753) to discuss this with an associate.

  • Office supply orders: Items stocked in a Staples warehouse can generally be delivered any weekday.
  • Furniture orders: Delivery date changes cannot be guaranteed, however, we will do our best to accommodate your request. This request will require approval from the local delivery manager pending regular furniture delivery schedules for you area.

Products not stocked in a Staples warehouse are unable to have a specific delivery date assigned to them.

We are unable to specify a particular time for your order to be delivered.

Can I get my furniture order delivered the day after I place an order?

For your Staples.com order paid in the store at the register, an extra day is added onto delivery due to order processing in the store.

Some furniture orders can be delivered 9:00 am — 5:00 pm, M–F, excluding holidays, as defined by region and availability. Please refer to our delivery policy for more information.

For more specific delivery details, please refer to your order.

If you have questions or special instructions regarding delivery, please call us at 1-800-3STAPLE (1-800-378-2753).

What can I do if I want to place an order for delivery outside the contiguous U.S.?

We are very excited about the company's growth in other countries and will continue to work hard to make Staples' products available around the world. For now however, the website at Staples.com can offer delivery only to addresses within the contiguous United States. For your convenience, you will find addresses, phone numbers, and Web addresses (where available) for Staples locations in Canada, the United Kingdom, and Germany.

Returns

Return Policy

Easy Returns

If you're not 100% satisfied with your Staples purchase, return it for any reason.

Office Supplies

No matter when you made your purchase, you can return office supplies to us for a full refund, including Staples® brand office products.

Software

Unopened boxed software that we currently sell may be returned for a full refund at any time. Opened software can only be exchanged for the same title version. Downloadable software is not returnable or refundable.

Technology and Business Machines

Technology and business machines may only be returned within 14 days of the date of receipt, including Staples® brand technology and business machine products.

Furniture

Furniture, including Staples® brand furniture, may only be returned within 14 days of the date of receipt. Custom – ordered and custom – assembled furniture is only returnable if it's defective when you receive it.

Retail Store Supplies

Fixtures, displays and retail store supplies signage may only be returned within 14 days of the date of receipt. Custom and semi-custom retail store supplies are only returnable if they are defective when you receive them.

Ink and Toner Cartridges

Unopened and unexpired ink or toner cartridges, currently carried in our U.S. Stores, may be returned at any time for a full refund.

Prepaid Cards

Gift Cards and phone cards are non – refundable and non – returnable. They are valid only at the retailer/service provider listed on the card. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.

Refund Policy

Your purchase must be returned in saleable condition with the original packaging, including Universal Product Code (UPC), manuals, parts, and your receipt or packing slip.

Returns with a receipt to Store

If you paid with cash, debit card, or check, we'll refund your purchase with cash if it was an in — store purchase or by check if you purchased through staples.com®. If you paid using a debit card and if the card and PIN are present during the refund, we'll credit the account used for payment. If your purchase exceeded $500 pretax, and you paid with cash, check or by debit card but do not have your debit card, your money will be refunded in the form of a corporate check. If you paid by credit card, we'll credit the account used for payment. Any product that is returned without a promotional item(s), which was included in the original transaction (e.g. buy a printer, get free ink), will have the value of the promotional item deducted from the amount refunded. Any return of product that included a promotional gift card in the original transaction (e.g. buy a printer, get free gift card), will have the value of the promotional gift card deducted from the amount refunded as gift cards cannot be returned.

For purchases made online or over the phone with multiple methods of payment, the refund will be processed in the following order: Staples Credit Card, Major Credit Card, Prepaid Credit Card (bank issued gift card), Check, and Staples Gift Card. It is important to keep your prepaid credit card until you are completely satisfied with your purchase as we are required to process the refund to the original method of payment.

Returns without a receipt

If you don't have your receipt, your return is eligible only for an in – store credit for the lowest selling price within the previous 30 days in our U.S. stores. Valid government identification is required for all non – receipted returns. We carefully monitor returns and in some cases returns made or without a receipt may be refused. Staples reserves the right to deny any return.

If you ordered through our catalog or Staples.com®, you can also have us pick up your return — just call 1-800-333-3330 or go to support@orders.staples.com. For delivered items, we'll refund your delivery charges if the item is defective.

How do I return something I've ordered via the internet?

You can bring your return to any Staples store, even if you ordered it online or by catalog. We also offer convenient pickup for online and catalog purchases — just call 1-800-333-3330 or go to support@orders.staples.com. For these purchases, we'll refund your shipping charges if the item is defective.

When the driver comes with my new order, can I give him items I want to return?

Drivers cannot accept items for pickup unless you have already called or e–mailed Staples. When you call or email us for a return, we generate paperwork that the driver will bring to you for signing. This ensures that you receive credit for the items you return.

When will my return be picked up?

Please have your return ready for pick up as early as the next business day after the return request has been generated (excluding holidays), between the hours of 9:00 a.m. — 5:00 p.m. Many of our couriers (excluding UPS) do not make pickups on Fridays. Pick up times may vary based on courier and location of product. If your return has not been picked up within 5 business days, please notify us.

Please contact 1-800-3STAPLE (1-800-378-2753) for more information. You will receive credit for the returned item when product is as received at the warehouse.

Manufacturer's Product Warranty

How can I obtain manufacturer's product warranty information?

How can I obtain manufacturer's product warranty information?

To obtain a manufacturer's telephone number for warranty information please contact us one of the following ways:

Please include the product name, manufacturer, model number or Staples' item number. For information on Service Plans you have purchased through Staples please visit www.staplesesp.com.

How can I obtain recall information?

The products identified below are subject to recall in the United States. The recall information provided here is based on manufacturers' and regulatory agencies' press releases that involve product previously sold through Staples or staples.com. Information on each recalled product, and the steps you should take if you own such a product, are also set forth in more detail below.

For products recalled through the U.S.Consumer Product Safety Commission you may visit the CPSC website at www.cpsc.gov for additional information or call the CPSC recall consumer hotline at 1-800-638-2772.

For products recalled through the U.S. Food and Drug Administration you may visit the FDA website at www.fda.gov for additional information or call the FDA at 1-888-INFO–FDA.

Recalled Products previously offered for sale by Staples or staples.com:

Store

How can I see if a local store has a particular product in stock?

For products that are carried in our stores you can view the approximated product availability by clicking on the "Check In Store Availability" link on the product page. Please note prices between Staples stores and Staples.com may vary. Availability is not guaranteed and is subject to change. Most items may also be ordered for delivery by calling 1-800-333-3330.

I live right near a Staples store, can't they just deliver my order?

While Staples does not deliver products from the store, we provide fast and free delivery of most office supply orders of $45 or more when you place an order on Staples.com, at the store kiosk, or by simply calling 1-800-333-3330. The order is shipped pending credit approval and product availability. You will be advised of the expected date of delivery at the time you place your order.

I bought something at the store and want to return it. Can you send someone to pick it up?

Staples stores do not offer pick–up service. Store purchases must be returned to a store. Delivery orders may be returned to Staples by calling 1-800-3STAPLE (1-800-378-2753)or by sending an email.

Website

Who do I contact if I am having problems with your website?

Please let us know what kinds of problems you are having. Call us at 1-800-3STAPLE (1-800-378-2753) or send us an email. Go to the "Website Question or Comment" in the Customer Service section and provide us with a complete description. We will attempt to answer your questions, and/or forward on anything we can't resolve to the Webmaster.

If the web site crashes, what happens to my order?

If the web site crashes while you are still placing items in your basket, those items should still be in your basket when you return to the site if you are a registered user or your browser accepts cookies.

If the web site crashes when you are authorizing an order, you should return to the site and submit it again. Our Internet associates check for duplicate orders. If we have questions about whether or not your order is duplicated we will contact you by phone or email.

If you are in the store on Staples.com and your order is interrupted, sign in again and proceed to your order history and reprint your order.

What do I do if I can't remember my password to get into the website?

When you initially set up your password, you will be given the option of providing a question that only you know the answer to. If you forget your password later on, you will be able to see the question. If you type in the answer to your personalized question correctly, you will be given your password. If you have trouble accessing this option or would like a call center associate to help you, just call us at 1-800-3STAPLE (1-800-378-2753). The associate will be able to see your personalized question and ask you for the answer. If you answer correctly, the associate will give you the password.

Staples.com and "cookies"

Your Web browser is not currently configured to accept "cookies." In order to shop or register on Staples.com, you must be able to accept cookies.

Cookies are small files stored on your PC that identify you to our site. Staples.com uses cookies to personalize your shopping experience, making it more efficient and pleasant. Most browsers have a default setting to accept cookies automatically; however, your browser may have been configured not to accept cookies.

Check below for instructions on enabling cookies. If you don't see your browser listed, please refer to the Help function for your browser.

If you cannot enable cookies, or choose not to, please call 1-800-3STAPLE (1-800-378-2753) to place your order or get additional assistance.


Instructions may vary based on platform, browser and browser version. These instructions are approximate. For exact instruction refer to your browser's help file or your browser's manufacturer.

Microsoft Internet Explorer 6.x, Windows

  1. On the Tools menu, click Internet Options.
  2. On the Privacy tab, move the slider to Low or Accept All Cookies.
  3. Click OK.

For more information, visit the Microsoft Web site and read this article: Web Site Reports That You Must Enable Cookies

Microsoft Internet Explorer 5.x, Windows

  1. On the Tools menu, click Internet Options.
  2. On the Security tab, click the Custom Level button.
  3. Scroll down to the Cookies section.
  4. Set "Allow cookies that are stored on your computer" to "Enable."
  5. Set "Allow per–session cookies" to "Enable."
  6. Click OK.

For more information, visit the Microsoft Web site and read this article: How to Set and Customize Cookies Settings in Internet Explorer

Microsoft Internet Explorer 5.x, Macintosh

  1. On the Explorer menu, select Preferences.
  2. Under the Receiving Files option, select Cookies.
  3. Under "When receiving cookies:" select Never Ask.
  4. Click OK.

For more information, visit the Microsoft Web site and read this article: Using Internet Explorer 5 for Mac

Safari

  1. On the Safari menu, click Preferences.
  2. Click the Security icon.
  3. In the Accept Cookies selection box, choose Always.
  4. Close the security window.

For more information, visit the Apple Web site and read this article: Safari Support

Mozilla

  1. On the Edit menu, click Preferences.
  2. In the Privacy & Security category, choose Cookies.
  3. Click the radio button next to "Enable all cookies."
  4. Click OK.

For more information, visit the Mozilla Web site and read this article: Using the Cookie Manager

Firefox

  1. On the Tools menu, click Options.
  2. Select the Privacy category.
  3. Expand the Cookies options on the right.
  4. Select Enable Cookies.
  5. Click OK.

For more information, visit the Firefox Help Web site and read this article: Options Window

Your Staples Account

Why is the order history on my website account different than my credit card statement?

When you place an online order with Staples via the Internet, your actual order that is shipped to you may be slightly different than what was ordered initially. (For example, an item that you ordered may be temporarily out of stock, and the rest of the order was shipped without it). The packing slip that is sent with your order is an accurate record of what was shipped and what was billed to you.

If you need additional information, go to the Customer Service section. You can select "Order History/Packing Slips", and give us some details on what information you need. We can send you information via email, confirm information over the phone, and/or send you replacement packing slips via fax for any delivery order that is placed with Staples.

How do I unsubscribe or remove myself from receiving Staples email offers?

If you no longer want to receive special offers by email, you can you can remove your email address from our list at any time in one of two ways:

Option 1:

  • Click on the unsubscribe link located at the bottom of every promotional email

Option 2:

  • Log in to your Staples.com account.
  • Click on My Account.
  • Click on Personal Information.
  • Under the category "Receive special savings by email" click Unsubscribe.
  • Check the box to remove yourself from the Staples.com email list and then click Submit.
  • Please allow up to 10 business days for changes to take effect.

Call 1-800-3STAPLE if you have any questions.

How do I unsubscribe or remove myself from receiving Staples catalog or other direct mailings?

You can request to be removed from our catalog and mailing lists by following any of these steps:

  • Call us toll free at 1-800-333-3330
  • Write to us at:
Staples Business Delivery
Marketing Services
500 Staples Drive
Framingham, MA 01702
  • Fax the back page of your Staples Business Delivery Catalog (with your instructions to be removed on it) to us toll free at 1-877-333-0398
  • Or Click here to fill out our web–based form

To obtain information about having your name and home address removed from marketing lists on a national basis, you may contact Direct Marketing Association at www.the–dma.org.

Miscellaneous

Can I purchase services on Staples.com at the store?

Most Staples.com Business Services can be purchased on Staples.com at the store. Please call 1-800-3STAPLE (1-800-378-2753) and choose option 5 for more information.

How do rebates work?

We've made rebates easier than ever!

Staples Easy Rebatessm

Now you can submit most rebates online* — no clipping, no mailing, no hassles. Easy Rebates are available on products purchased in Staples® stores, through our catalog and online at Staples.com®.

Look for Easy Rebate products every time you shop. They're identified by the phrase "Easy Rebate" in the product description. When you're ready to submit your Easy Rebate, go to www.stapleseasyrebates.com and enter the required information right online. You won't have to clip out UPC codes or mail in receipts. You'll even receive emails keeping you posted on your rebate status, with links to the track status page online. Best of all, you'll receive your rebate faster than ever — within 4-6 weeks.

Learn more about Easy Rebates.

*Certain products, including most software titles, are not eligible for online submission. Any products excluded from the online submission process will be advertised as qualifying for a "mail–in rebate" versus an "Easy Rebate."

Mail–in Rebates

Mail–in rebates are easier, too! You can find and print rebate forms, and even track the status of your mail–in rebates at www.staples.com/rebatecenter.

Because many rebate offers require original sales receipts and rebate forms, it is important to make copies of both and keep them with your records. Should a problem arise with your rebate redemption, having these copies will make it easy for us to resolve the issue.

If you purchased a rebate item through our catalog or at Staples.com and a receipt is required as Proof of Purchase, you should use the packing slip that was included in your order as your receipt.

If you have questions about your rebate, please call 1-877-266-6483 Monday through Friday 7:00am to 12:00am ET, Saturday 8:00am to 12:00am ET, and Sunday 10:00am to 12:00am ET.

Staples price–match guarantee

How does Staples’ price–match guarantee work?

If you find a lower price on a new identical item, just show us the lower price when you buy the item at Staples and we will match the price, or within 14 days of your Staples purchase and we will give you the difference (see full policy below for details).

Which competitors will Staples price match?

Staples retail stores will price match prices at competitors’ brick-n- mortar retail stores and at Staples.com.

Staples.com will price match select competitors’ websites as well as Staples’ retail stores. These select competitors are: Amazon, Best Buy, Costco, Dell, Hewlett Packard, Office Depot, Office Max, Quill, Medical Arts Press, Reliable, Sam’s Club, Wal–mart, WB Mason and Xerox. Items must be sold and shipped by one of these competitors.

Which items does Staples price match?

Almost everything we sell. The item must be identical, including model number, components and U.S. warranty. The item must be in stock and available for purchase at that price from an authorized U.S. reseller, whose authorization we reserve the right to verify. For wireless phones and other items with a service plan, only in–store purchases are eligible for price match. The plan, provider and other terms must be the same. Products and services purchased online at our Mobile Phone sales & service site are not eligible for price match

Which items and services aren’t available for price match?

We don’t price match to competitors’ or our own local special events (e.g. grand opening, anniversary, clearance, timed sales or liquidation sales). We don’t price match: our Staples® EasyTechsm services; our third–party providers’ products and services (e.g., custom printing) or items sold on auction sites; taxes; warranties; typographical errors; gift cards; or merchandise credits.

How do Staples coupons and rebates contribute to the Staples price?

All coupons and rebates (including Staples dollars off, Reward redemption codes, Gift checks, Easy Rebates sm and mail in rebates, instant savings) are deducted from the price of the Staples product when calculating a price match.

When calculating a price match, we’ll deduct any available Staples coupons and/or Staples Rebates (Rewards, Dollars off, instant savings, easy and mail in rebates) from the Staples price to arrive at a net price. For example, if you buy an item from us for $200 and use a $20 Rewards and there is a $20 instant savings, the Net price is $160. If another company’s price is $160 or more, the price match will not be approved as the Staples price is equivalent or better. Another example: If you buy an item from us for $159 and you have a coupon for $25 off a $100 order, as well as a $20 mail-in rebate, the net price is $114. If another company’s price is $110, your price match savings would be $4.

What does “proration of coupons” mean?

Proration of coupons means the dollars off coupons (Staples coupons, Rewards, gift checks) are proportionally deducted from the prices of items on an order.

What effect will the proration of coupons have on a price match?

The prorated discount from all coupons on the order will be used when calculating Staples’ price. The application of coupons can mean a specific purchase won’t qualify for price match. Similarly, a purchase that has a price match discount may no longer be eligible for a coupon if the adjusted order total no longer meets the minimum requirements of the coupon.

Will Staples match a competitor’s price for a product where the competitor also offers an instant rebate, mail–in rebate, gift check or gift card, or free or discounted item?

If a competitor offers a product that comes with an instant rebate, mail–in rebate, gift check/gift card, or similar discounts, we will not take these discounts into account. If a competitor offers a product that comes with a free or discounted item, and Staples does not carry the free or discounted item, we will only match the price you pay at the point of purchase, and will not take the free or discounted item into account.

Are delivery charges included in the price match?

It will depend on whether your Staples.com order will receive free shipping, and whether the competitor’s order will offer free shipping.

If your Staples.com order will receive free shipping, and the competitor’s order will receive free shipping, we will price match the product without considering shipping charges. If your Staples.com order will receive free shipping and the competitor order will not receive free shipping, we will include an appropriate shipping charge in the competitor’s price before calculating the price match.

If your Staples.com order does not receive free shipping, and the competitor’s order offers free shipping, we will deduct the Staples shipping charge from the competitor’s price, so that the Staples Price Match item total is the same as what the competitor is selling the product for.

Are quantities limited on price matched products?

We may limit the quantity of the price matched item, particularly if the other company has set a limit. In addition, we reserve the right to limit quantities sold to a customer.

Our price match guarantee is available at www.staples.com/pricematch when you place an order, or is available by calling 1–800–333–3330. For an in-store price match, please see an associate at our customer service desk at your local store. This policy is subject to change without notice. Effective as of 5.2.2013

How can I purchase an extended service plan for my business machine or computer?

If you would like to order a business machine or computer from Staples and are interested in an Extended Service Plan, please call Staples at 1-800-3STAPLE (1-800-378-2753). Our customer service representatives will be happy to take your order for your business machine or computer, including your Extended Service Plan, and answer any general questions you may have about this service.

If you have already purchased your business machine from Staples and you have additional questions, please visit the extended service plan website at click here call 1-800-551-5453 for more information.

Proration of coupons

What does “proration of coupons” mean?

Proration of coupons relates to dollars off coupons (which include Staples dollars off coupons, Staples Rewards redemption codes, and gift checks) that are equally distributed among each item in an order.

Why has Staples.com made this change?

Staples now prorates their coupons to better align with our Retail stores and our competitors. Prorating coupons eliminates the need to charge you additional amounts if the product is returned.

How does Proration of coupons work on Delivery orders?

When you add a coupon to your order, the coupon amount will be equally distributed among each item in your order. For example: your order includes 4 items, and you have a $20 off $100 coupon, the $20 discount will be divided equally among the 4 items, so that the price of each item will be reduced by $5. The benefit to you is that you pay a reduced price for each item at the checkout.

What effect will this proration have on your price match promise?

The prorated discount described above will be used when calculating Staples’ price for each item, which may mean that a specific purchase won’t qualify for a price match. Similarly, a item that has a price match discount may no longer be eligible for a coupon if the adjusted order total no longer meets the minimum requirements of the coupon.

How do I obtain a Staples tax exempt Customer number?

If you are a tax exempt organization and do not have a Staples Tax Exempt Customer Number, please follow the steps below.

Step 1: Fax your tax certificate to Staples at 1-888-823-8503.

Step 2: On a cover sheet, please include your telephone number and order number if applicable. Please do not write on your tax certificate.

Step 3: Your order will be taxed and a refund generated as soon as our Tax Department verifies your tax exempt information. To contact us with any questions please click here.

If you currently have a Staples Tax Exempt Customer Number, please click here.

I am a Staples Advantage customer can I shop online?

Although you are more than welcome to make personal purchases at Staples.com, to receive the benefit of being a Staples Advantage® customer you should make purchases by your usual means. Staples Advantage® has several e–commerce solutions available. If you are interested in learning more about becoming a Staples Advantage® customer, click here.

Staples Rewards

What are the benefits of the Staples Rewards® program?

Earn 5% back in rewards on your purchases — from your office's favorite supplies and snacks to technology and more. Plus get free shipping on every staples.com® order, no minimum. And with more than 100,000 products to choose from, you'll find everything your business needs in one easy place.

Earn $2 back in rewards for every ink or toner cartridge you recycle when you've spent $30 on ink or toner over the previous 180 days. Rewards members can recycle up to 10 cartridges per month.

What are Plus membership benefits and how can I become a Plus member?

Get automatically upgraded to Plus membership when you spend $500-$999 annually (excluding postage, phone/gift cards and savings passes), and get the following additional benefit offerings:

Double the Ink Recycling Limit
Earn $2 back in rewards for every ink or toner cartridge you recycle when you've spent $30 on ink or toner over the previous 180 days. Plus members can recycle up to 20 cartridges per month.

Office on the Go
Get what you need done, no matter where work takes you. Earn 100% back in rewards on Office on the Go services at Staples® Copy & Print (up to $10 annually), including:
Computer workstation (available at most stores)
Shredding
Scanning

Free Staples® EasyTechsm Service
Our tech experts are certified, reliable and here to help. Plus members will receive one free hardware/software installation per year.

What are Premier membership benefits and how can I become a Premier member?

Get automatically upgraded to Premier membership when you spend $1,000 or more annually (excluding postage, phone/gift cards and savings passes), and get the following additional benefit offerings:

Free Staples® EasyTechsm Services
Our tech experts are certified, reliable and here to help. Premier members will receive two free services per year:
Hardware/software installation
One-on-one training

Design Services
Promote your business and gain new customers with impressive marketing materials and more. Earn 100% back in rewards on Staples® Design Services (up to $20 annually) for:

  • Business cards
  • Flyers
  • Signs & banners
  • Brochures
  • Invitations
  • Menus
  • Resumes
Valid on Design Services only. Not valid on the printing of these products.

Staples® Copy & Print Instant Discounts
We know printing is important to your business. We'll waive the minimum spend requirement and automatically enroll you in our Business Discount Program, level Blue. You'll save 5% instantly on your Copy & Print purchases, in addition to earning 5% back in rewards. Current Staples Business Discount Program members will continue to receive their existing level discounts.

Premier-Exclusive Bonus Events
Receive special savings a few times per year. We'll send you the offers, you decide what you want to use them on.

Double the Time to Redeem Rewards
Premier members have six (6) months to redeem their rewards. That's three (3) more months than other rewards members.

What are Teacher Rewards membership benefits and how can I become a Teacher Rewards Premier member?

Teacher Rewards members earn 5% back in rewards on purchases and an extra 5% back in rewards on teaching and art supplies. In addition, members get free shipping on every staples.com® order, no minimum. Get automatically upgraded to Teacher Rewards Premier when you spend $1,000 or more annually, and enjoy all the benefits of Premier in addition to Teacher Rewards.

What is Reward A Classroom and how can I sign up?

There's a great way parents and teachers can work together to keep classrooms stocked all year long. In addition to the 5% back in rewards all members earn, parents can earn extra rewards for the teacher of their choice with the Reward A Classroom program. Here's what teachers get when parents shop:

  • 2% back in rewards on everything, excluding postage, phone/gift cards and savings passes
  • 5% back in rewards on every Staples® Copy & Print purchase
  • Teachers can earn up to $50 from as many as 40 parents each year. That's as much as $2,000 back in rewards every year.
To learn more, visit Reward A Classroom.

What are the ink and toner recycling benefits?

Staples Rewards® members can recycle and earn rewards on up to 10 ink and toner cartridges per month. Plus and Premier members can recycle and earn rewards on up to 20 per month. You'll receive $2 back in Staples Rewards per cartridge as long as you've spent at least $30 in ink and toner purchases at Staples over the previous 180 days. This $30 minimum purchase requirement does not include taxes or shipping charges paid and is based on amount paid after any coupons. Ink Recycling Rewards are issued monthly, separately from your other benefits. Limit one Staples Rewards account per person or at any mailing address. Additional accounts will be cancelled.

What are the Web site benefits for staplesrewards.com?

Once signed in to your account from staplesrewards.com, you can view your rewards summary and see how close you are to earning your next reward, check available rewards as well as your store, online and phone purchase history. You can also get all your coupons in Coupon Wallet, edit your account profile, get credit for missing purchases, and many other great features.

How do I earn rewards?

You will get 5% back in rewards on everything (excluding postage stamps, phone/gift cards and savings passes) when you earn at least $10 in rewards within a calendar month. Reward balances of less than $10 roll over monthly within a calendar quarter and expire at the end of the calendar quarter if $10 is not earned. If you have already earned a reward within the calendar quarter, you will be paid for any balances greater than $1 at the end of the calendar quarter.

Plus members are issued rewards online monthly when a minimum of $5 has been earned. Plus rewards balances of less than $5 will be rolled over month to month and will expire at the end of each calendar quarter.

Premier members are issued rewards online monthly when a minimum of $5 has been earned. Premier rewards balances of less than $5 will be rolled over month to month and expire at the end of each calendar year. Premier rewards, once issued, expire at the end of the fifth month following issuance of the reward.

How do I get free shipping as a rewards member?

Rewards members receive free shipping on all orders placed on staples.com® or by phone at 1-800-333-3330 for which a membership account is identified, excluding orders made at documents.staples.com, print.staples.com, staplespromotionalproducts.com and third-party Web sites linked to staples.com. Standard Staples® delivery policies apply. Be sure to include your rewards number in your online profile at staples.com or provide your rewards number to the customer service representative when placing your order at 1-800-333-3330.

How and when are rewards issued?

Rewards earned will be issued online monthly at staplesrewards.com when the value of the reward is at least $10. Monthly reward balances of less than $10 will roll over each month until the minimum is met for that calendar quarter. Rewards are issued online to members within approximately 30 days after the end of the month when the required minimum has been earned in the month. If the $10 minimum has been met for the calendar quarter, any balances of less than $10 will be issued online to members within approximately 30 days after the end of the calendar quarter. Your reward can be used like cash at Staples. You can redeem your reward in any one of our Staples stores, online at staples.com or by phone at 1-800-333-3330.

Plus members are issued rewards online monthly when a minimum of $5 has been earned. Plus rewards balances of less than $5 will be rolled over month to month and will expire at the end of each calendar quarter.

Premier members are issued rewards online monthly when a minimum of $5 has been earned. Premier rewards balances of less than $5 will be rolled over month to month and expire at the end of each calendar year.

How do I create an online rewards account so I can view my available rewards?

To register your rewards number online, visit staplesrewards.com. Under the section titled "Create an online account," click on "Create account." On Step 1 of 2, enter your rewards number and phone number. On Step 2 of 2, create your username and password.

Can I choose how I receive my rewards?

You can choose how you'd like to receive your rewards, either via email or postal mail. If you would like your rewards quickly, go paperless and select to receive your statements electronically by email. Visit staplesrewards.com, go to "Account Profile" and then "Edit Rewards Statement Delivery" to select your preference.

View all available rewards by going to staplesrewards.com or use your smartphone and go to the Staples® Mobile App.

Can I print my rewards from my account on staplesrewards.com?

Yes, rewards can be printed from staplesrewards.com in the "View and Print Rewards" menu under the Rewards Dashboard.

How do I change the name, company name, address or telephone number on my Staples Rewards® account?

Visit staplesrewards.com and sign in to your rewards account. Select "Account Profile" from the main menu and then choose "Edit Contact Information." Any changes you make to your profile can take up to 48 hours to update.

How can I add a missed purchase to my account?

To add a missed purchase to your account, sign in to staplesrewards.com and complete the following steps:

Step 1: Navigate to Help Center in the left-hand navigation and choose "Add Receipt."

Step 2: Choose the type of purchase from the options (Store, Catalog/Phone or Online).

Step 3: Enter the required information from your store receipt, or your order number, then choose "Submit."

Store receipts: Enter the 17-digit barcode number at the bottom of your receipt.

Catalog, phone or online orders: Enter the 10-digit order number and 6-digit shipment number.

I lost my Staples Rewards® card. How can I still earn rewards without a card?

In store: Provide the phone number associated with the rewards account to the cashier and they can look up your account during checkout, or use the Staples® Mobile App from your smartphone to sign in to your rewards account and retrieve your rewards number.

Online: Sign in to your staplesrewards.com account to retrieve your rewards number. Enter this number in the appropriate field during checkout.

Phone: Mention your 10-digit Staples Rewards® number to the customer support agent at the beginning of your order.

Print card: You can print a new card by signing in to staplesrewards.com. Navigate to the Help Center in the left-hand navigation and choose "Print Card."

What happens if I don't use my entire reward on one purchase?

If a reward is not redeemed in full on in-store purchases only, a one-time-only coupon will be printed on the bottom of your receipt for any remaining balance of $1 or more. The coupon will have the same expiration date as the original reward. The balance coupon can be used in any one of our Staples® stores, online at staples.com or by phone at 1-800-333-3330. All staples.com orders or phone orders, excluding taxes, delivery charges, prepaid phone cards and postage stamps, must meet or exceed the value of your reward.

I forgot my login information for staplesrewards.com.

If you've forgotten your password, visit staplesrewards.com. Under the section titled "Sign in to your account," choose "Forgot your password?" and choose your method to reset your password:

Enter your username for staplesrewards.com (which may be different than your staples.com username).

Enter your rewards number.

Answer your reminder question and choose "Submit." Then create a new password. Once your new password is submitted, you will be signed in with the new password.

Do Staples Rewards® expire?

Yes, the expiration date is printed on the reward check. Expired rewards cannot be reissued.

How do I view full Terms and Conditions of the program?

Visit staplesrewards.com/rewardsterms to view the full Terms and Conditions of the Staples Rewards® program.

Send Us An Email

Pick from the topics below that you would like to email us about.

Required

Order Number is required. You can find your Order Number in the upper right hand corner of your packing slip received with the delivery of the items, by clicking on "My Orders" and locating the order number via your order history, or by referencing the email order confirmation you received when placing the order.

Please Tell Us:

If you would like to return an item(s) for credit, please give us each item number, quantity, description, and reason for the return.

If you would like to exchange an item(s), please give us each item number(s), quantity, and description of each item you would like to exchange, and the item number(s), quantity, and description of the item(s) you would like to receive instead. Your account will be credited or billed for any difference in price.

Please include any other questions you have, or additional details that would be helpful.

Please Tell Us:

Which item(s) are missing (including item number(s) and description(s)) and whether you would like a replacement or a credit.

If more than one item is missing, please let us know how many Staples shipping cartons you received.

Please include any other questions you have, or additional details that would be helpful.

Please Tell Us:

The complete shipping address for the order, including apartment, suite, floor, contact name, and anticipated delivery date.

Please include any other questions you have, or additional details that would be helpful.

Please Tell Us:

If you are checking on the status of a refund or credit to your account, please give us details below. Include the item number(s), date of problem and the reason for the credit.

Please include any other questions you have, or additional details that would be helpful.

Please Tell Us:

The date(s) of your delivery order, what type of information you need, and how you would like us to send you the information — Email, fax, or US mail.

Please include any other questions you have, or additional details that would be helpful.

Price Match Policy:

Please note: must be an identical item, in–stock and available for purchase, within 14 days of purchase. Other restrictions apply — see FAQs for additional details.

Please include:

Each item number, quantity, description, competitor's name, website address (if applicable), phone number, and price quoted by competitor, including any shipping and handling charges.

Please Tell Us:

If a coupon was erroneously omitted from your order, please include the coupon code and amount of the coupon. If the offer was for free product, please include the coupon code and item number or description of the free product.

Please include any other questions you have, or additional details that would be helpful.

Missing Your Rebate Form?

Please supply the name of the product and a brief description of the offer.

Rebate check not received?

Please supply name of the product, rebate amount, date submitted, and the mailing address where check is to be sent. Include the mailing address that your rebate check should have been sent to and any other questions you have, or additional details that would be helpful.

We need to have a copy of your current Tax Exempt Certificate on file with our Tax Department in order to process your request. You may fax it to: 1-888-823-8503. Please be sure to include your name and telephone number on your fax.

Please include any other questions you have, or additional details that would be helpful.

Did you place an order with us at the time you applied? (2–4 days approval time)

When did you fax your application to us?

If you have a question or comment about a product we sell, please include the product name and Staples No.

If you have a question or comment about a service in our Staples Business Solutions Center, please include the service name.

What do you think about our site? Please include your feedback and suggestions below.

If you have a question or comment about a specific store, please include the store details.

What do you think about our catalog? Please include your feedback and suggestions below.

If you have a question or comment about Staples Rewards®, please enter your questions or comments here. Be sure to include your Staples Rewards® Number.

If you have a question or comment about a specific store, please include the store details.

If your question or comment is not covered by any of the listed categories, please enter your questions or comments here. Be sure to include any additional details that would be helpful. Note: Please do not include any credit card information on this form.

Note: Please do not include any credit card information on this form.


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