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Order Support

Order Support

Got a question about your order? This is the place for the answers.

Order Status

Checking on an order you just placed? Please allow 15 minutes from the time you placed it for order information to appear in My Orders.

How do I redeem coupons on the site?

You can add coupons to your cart at any time.

  1. Click on your cart in the top right hand corner.
  2. Click the "Add/Edit Coupons" button at the bottom of the page.
  3. Enter your coupon code and click "Add Coupon".
  4. Click "Back to my order" to return to your cart.

Important Restrictions:

  • Coupons are not transferable.
  • Coupons may only be used once and cannot be used on subsequent orders.
  • Staples does not accept competitor, manufacturer or any other third party coupons.
  • Please observe the coupon limits on particular offers. Note: there is a 10-coupon maximum for any single order.
  • Void where prohibited.
  • No cash or credit back.
  • Coupon must be submitted at time of order.
  • Expired coupons are not valid.
  • Tax and delivery are not included in calculating minimum purchase requirement.
  • Coupons are not valid on previous purchases.
  • Only one "Dollars off" coupon per purchase. (See definition below.)
  • Minimum purchase requirement for "Dollars off" coupon must be met with purchases to which no other coupon or instant savings offer applies.
  • "Product specific" coupons may be combined with other coupons as long as the purchase requirement of each coupon is met independently. (See definition below.)
  • Staples Rewards® checks can be redeemed on any order.
  • Limit one per customer.
  • Not valid on services, business service provider or custom–printing service provider web sites, gift cards or postage stamps.
  • Not all coupons can be used in the store, through the catalog and on Staples.com. Please see coupons for details.
  • We reserve the right to charge credit cards for the amount of the coupon.

Definitions:

  • "Dollars off" coupons provide a general discount on your order total.
  • "Product specific" coupons provide a discount on a specific product.

Staples.com reserves the right to reject orders that use a coupon code that was obtained from a bulletin board or other Internet site. Staples.com also reserves the right to reject orders that use a coupon code that was transferred from a direct mail recipient or that are in violation of any coupon restriction listed above. If our system does not accept your coupon code and you believe you hold a valid coupon, please call us at 1-800-333-3330.

Using Staples Rewards number when I place an order.

Your Staples Rewards® Number can be used when placing an order for products on Staples.com. You can add your Staples Rewards® Number to your account by using the following steps:

Step 1: Click My Account from the homepage.

Step 2: Under Personal Information, click the View Now link.

Step 3: Click Edit next to the Customer Number section.

Step 4: Enter your Staples Rewards® Number and press Continue.

If you do not have an existing account on Staples.com but do have a Staples Rewards sm Number you will need to follow these steps:

Step 1: Click Log In on the top right corner of the homepage.

Step 2: Click Continue to create a new account.

Step 3: Enter your Staples Rewards® Number in the field provided and click Continue.

Please note: Currently, purchases made on Staples Business Services do not count toward Staples Rewards®.

Using my tax exempt number

If you are an existing nontaxable customer and have a Staples Tax Exempt Customer Number you will need to enter this number into your account by following the steps below:

Step 1: Click My Account from the homepage.

Step 2: Under Personal Information, click the View Now link.

Step 3: Click Edit next to the Customer Number section.

Step 4: Enter your Staples Tax Exempt Customer Number and press Continue.

If you do not have an existing account on Staples.com but do have a Staples Tax Exempt Customer Number you will need to follow these steps:

Step 1: Click Log In on the top right corner of the homepage.

Step 2: Click Continue to create a new account.

Step 3: Enter your Staples Tax Exempt Customer Number in the field provided and click Continue.

If you are a NEW nontaxable customer, please fax your tax certificate to Staples at 1-888-823-8503. Include your telephone number and order number if applicable. Your order will be taxed and a refund generated as soon as we have received approval from our Tax Department.

To contact us with any questions please click here

Sales tax

Staples charges sales tax on orders, based on the destination of the order, in accordance with state and local tax laws. Staples has a business "presence" in each of the 48 states that we ship orders to, therefore we are required to charge sales tax based on the tax laws of that state.

How is sales tax calculated?

Staples charges sales tax on orders, based on the destination of the order, in accordance with state and local tax laws. Staples has a business "presence" in each of the 48 states that we ship orders to, therefore we are required to charge sales tax based on the tax laws of that state.

Methods of payments

We currently accept Visa, Mastercard, Discover, American Express and the Staples Credit Card. We ensure your Credit Card information is 100% safe and secure.

We do accept in our stores cash, check and credit card at the register for a Staples.com placed order.

Purchases of service offerings cannot be added to a Staples.com cart and paid at the register. Services can be purchased with a credit card only.

Canceling an Order

Call us right away at 1-800-333-3330 or send us an email. Most orders are transmitted almost immediately to our warehouses and we may not be able to cancel your order. If your order is past the cancellation point, simply refuse delivery and contact customer service at 1-800-3STAPLE (1-800-378-2753) to inform them of the refusal.

Please refer to our return policy for more information.

Can't find what you're looking for?

If you can't find what you're looking for, our Product Concierge can help - even if it's something we don't sell on our site today.

Contact us by phone (1-800-796-0800), live chat (Monday - Friday from 8 am - 8pm EST), or email (visit here for the email form) and provide some details about the specific item. There's no obligation to buy.

When you can't find the product you want, Staples helps make your online shopping easier.

Send Us An Email

Pick from the topics below that you would like to email us about.

Required

Order Number is required. You can find your Order Number in the upper right hand corner of your packing slip received with the delivery of the items, by clicking on "My Orders" and locating the order number via your order history, or by referencing the email order confirmation you received when placing the order.

Please Tell Us:

If you would like to return an item(s) for credit, please give us each item number, quantity, description, and reason for the return.

If you would like to exchange an item(s), please give us each item number(s), quantity, and description of each item you would like to exchange, and the item number(s), quantity, and description of the item(s) you would like to receive instead. Your account will be credited or billed for any difference in price.

Please include any other questions you have, or additional details that would be helpful.

Please Tell Us:

Which item(s) are missing (including item number(s) and description(s)) and whether you would like a replacement or a credit.

If more than one item is missing, please let us know how many Staples shipping cartons you received.

Please include any other questions you have, or additional details that would be helpful.

Please Tell Us:

The complete shipping address for the order, including apartment, suite, floor, contact name, and anticipated delivery date.

Please include any other questions you have, or additional details that would be helpful.

Please Tell Us:

If you are checking on the status of a refund or credit to your account, please give us details below. Include the item number(s), date of problem and the reason for the credit.

Please include any other questions you have, or additional details that would be helpful.

Please Tell Us:

The date(s) of your delivery order, what type of information you need, and how you would like us to send you the information — Email, fax, or US mail.

Please include any other questions you have, or additional details that would be helpful.

Price Match Policy:

Please note: must be an identical item, in–stock and available for purchase, within 14 days of purchase. Other restrictions apply — see FAQs for additional details.

Please include:

Each item number, quantity, description, competitor's name, website address (if applicable), phone number, and price quoted by competitor, including any shipping and handling charges.

Please Tell Us:

If a coupon was erroneously omitted from your order, please include the coupon code and amount of the coupon. If the offer was for free product, please include the coupon code and item number or description of the free product.

Please include any other questions you have, or additional details that would be helpful.

Missing Your Rebate Form?

Please supply the name of the product and a brief description of the offer.

Rebate check not received?

Please supply name of the product, rebate amount, date submitted, and the mailing address where check is to be sent. Include the mailing address that your rebate check should have been sent to and any other questions you have, or additional details that would be helpful.

We need to have a copy of your current Tax Exempt Certificate on file with our Tax Department in order to process your request. You may fax it to: 1-888-823-8503. Please be sure to include your name and telephone number on your fax.

Please include any other questions you have, or additional details that would be helpful.

Did you place an order with us at the time you applied? (2–4 days approval time)

When did you fax your application to us?

If you have a question or comment about a product we sell, please include the product name and Staples No.

If you have a question or comment about a service in our Staples Business Solutions Center, please include the service name.

What do you think about our site? Please include your feedback and suggestions below.

If you have a question or comment about a specific store, please include the store details.

What do you think about our catalog? Please include your feedback and suggestions below.

If you have a question or comment about Staples Rewards®, please enter your questions or comments here. Be sure to include your Staples Rewards® Number.

If you have a question or comment about a specific store, please include the store details.

If your question or comment is not covered by any of the listed categories, please enter your questions or comments here. Be sure to include any additional details that would be helpful. Note: Please do not include any credit card information on this form.

Note: Please do not include any credit card information on this form.


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