Q: I purchased my 8500 All in one about two years ago. Now it's emptying the magenta cartridge into the bottom of the printer in about 1 minute. I've been told this is a printer head issue. Is that correct? Asked on 12/11/2010 by Anonymous from Cottontown,TN Know the answer? Answer this question 1 answer A: It sounds like the print head is your issue, as they typically wear out after a year or so depending on the usage. To make sure that is the issue, I recommend you contact HP directly at (800) 752-0900. If you require further assistance, please call us at 800-333-3330. Answered on 12/13/2010 by Ben M from Staples
Q: My printer is saying that the following printhead has a problem. I took them out and wiped them off, still error msg. Do I need to replace them? My printer is about 1 yr old. I use it alot. Asked on 11/29/2010 by Americlean from Modesto, CA Know the answer? Answer this question 3 answers A: I received your inquiry through the Question and Answer Feature of Staples.com and wanted to respond to you directly. Because your inquiry is specific in nature it would be best resolved by a member of our customer service team. They will be glad to help with your question. You may contact them at http://www.staples.com/sbd/content/help/contact/index.html or by phone at 1-800-3STAPLE (1-800-378-2753). Thank you for your inquiry. Answered on 12/20/2010 by Rebecca from Staples A: Printheads last about 16,000 pages, ( your machine will send you a message)in other words every 10 to 12 times that you replace your 940XL InkJet cartridges you need to replace the printheads. I've tried to clean them out but it doesn't always work. . . I hope this would help a little! Answered on 5/23/2011 by Carlos E from Northridge, CA A: Printheads last about 16,000 pages each, you can try to clean them out but they don't always work. I buy compatible InkJet Cartridges but I still haven't been able to find compatible printheads for this machine. I guess is a matter of waiting a little before someone starts to make them. Answered on 5/23/2011 by Carlos E from Northridge, CA
Q: HOW DO I KNOW WHEN I NEED TO CHANGE THIS? WILL THE PRINTER TELL ME LIKE IT DOES EVERYTHING ELSE? I LOVE THIS PRINTER! Asked on 12/29/2009 by "ALL THAT" PHOTOGRAPHY Know the answer? Answer this question 1 answer A: Yes the printer will tell you when to replace the printhead. Answered on 1/29/2010 by Customer Care from Staples
Q: How often does the printhead need to be replaced? Heavy use doing calendars, trying to find cheaper way than using my laser. Are we talking 5,000 copies or 15,000 or more? Asked on 9/24/2009 by Candy06 from Wilson, NC Know the answer? Answer this question 1 answer A: HP does not provide a yield for their printheads. Answered on 2/5/2010 by Customer Care from Staples
Q: Why is this product is so expensive? How offten do we need to buy it? Asked on 9/20/2009 by Anonymous Know the answer? Answer this question 1 answer A: The print head is required to operate the machine as is the cartridge. HP does not list an estimated page yield as it varies. Answered on 11/24/2009 by Customer Care from Staples
Q: Why do I need this item? Isn't it included in the printer? Or does it wear out quickly? Asked on 9/5/2009 by Anonymous Know the answer? Answer this question 1 answer A: Print heads are included with the printer, and they do wear out over time. Answered on 11/16/2009 by Customer Care from Staples
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