Q: So while assembling the chair I made a mistake and forgot to place the black cylindrical extension on top of the circular steel base tip when attaching to the chair.. Now I can't rotate the chair or adjust the height. I tried disassembling to remove the tip (w/o the cylindrical extension) from the chair base to no avail. It really seems stuck in there. Please advise how to disassemble/separate the extension from the chair base. Thank you. Asked on 1/20/2013 by Anonymous Know the answer? Answer this question 1 answer A: I apologize for the inconvenience you have encountered with the Staples® Osgood™ Bonded Leather Managers High Back Chair. Please contact the Staples Brand Group at (800) 425-0049, Monday to Friday, 8:00 am to 8:00 pm Eastern Standard Time. Answered on 1/23/2013 by Bonnie B from Staples
Q: Which hole do I put the base into? The one under the height adjuster or the one under the tilt adjuster? The picture looks like you put it into the tilt adjuster but it wont attach, it does attach under the height adjuster but attached that way the tilt will not work. Asked on 12/26/2012 by Anonymous Know the answer? Answer this question 1 answer A: I received your inquiry through the Question and Answer Feature of Staples.com and I apologize for I was unable to answer you directly. I believe this may be a question that the manufacturer will have to research further, please feel free to contact the mfg at:1-800-425-0049 Answered on 1/1/2013 by Linda from Staples
Q: is there matching guest chairs with this model? i saw it in store in a brown but didnt see guest chairs. i see a couple here that look like they are the same color, but not sure. Asked on 12/17/2012 by william from blue ridge, ga Know the answer? Answer this question 1 answer A: No there are no matching guest chairs for the Staples Osgood Bonded Leather Manager's chair. The closest we would have to a match would be the Staples Herrick Bonded Leather Guest Chair, item 355932. Answered on 12/19/2012 by Linda from Staples
Q: Does this chair tilt backwards? I see the tilt lock, but when disengaged, I cannot tilt back. I wonder if I had installed the seat backwards, but the instructions indicate the levers on the left, which I have. Asked on 10/9/2012 by Max from Newark, DE Know the answer? Answer this question 1 answer A: This product does have a tilt feature, but it can be locked if you don't want to use it. Answered on 10/10/2012 by Community Answer from None
Q: So I bought this chair and want to know how to adjust the chair to lean more forward or back? Asked on 10/2/2012 by kitkat from Long Beach, United States Know the answer? Answer this question 1 answer A: This chair does not have the ability to lean forward and back. There is tilt tension on a knob below the seat which may make sitting more comfortable for your weight, but you cannot position the chair in different angles. Answered on 10/3/2012 by Community Answer from None
Q: why does my chair keep dropping to the floor, is there a way the gas piston can fixed, or am I stuck sitting on the floor. Asked on 9/26/2012 by Todd from Providence RI Know the answer? Answer this question 1 answer A: Yes, you can fix it by replacing the faulty gas cylinder inside. Answered on 9/27/2012 by Community Answer from None
Q: Faulty "Tilt Lock"? I purchased this chair a few weeks ago, and I am loving it, except for the fact that the tilt lock seems to randomly "disengage" during normal use. Apart from a very loud noise, the sensation of falling over backwards, and the occasional spillage of hot coffee, it's not a major issue, but I'm wondering if this is a common occurrence? Or perhaps I just have a faulty model? Also, I am well below the stated weight limit for the chair. Thanks. Asked on 7/26/2012 by CJ Know the answer? Answer this question 1 answer A: Not a common occurrence. You should either contact your local Staples store or call customer service at (800) 333-3330 for assistance in resolving your issue with this chair. Answered on 7/26/2012 by Community Answer from None
Q: how do you adjust the lumbar support - i bought the chair off the floor and it was assembled but didn't come with any paperwork. I figured out the up and down and tilt but don't know what the other knob is for. Asked on 5/25/2012 by Anonymous Know the answer? Answer this question 1 answer A: The lumbar support in this chair is not adjustable. The other lever you see is likely the tilt tension and tilt lock lever. Answered on 5/25/2012 by Community Answer from None
Q: I purchased this chair as a floor model, but didn't receive any paperwork on it. I'm trying to figure out the center tilt, among other things. Is there anywhere I can get the instructions? Asked on 5/3/2012 by Anonymous Know the answer? Answer this question 1 answer Q: Hello, Has anyone had an issue installing the wheels? They do not go on for me. The instructions indicate you just push them down, but they will not go in. Are you supposed to remove the metal ring near the top? Thanks! Asked on 3/14/2012 by Jim B. Know the answer? Answer this question 2 answers A: I apologize, you inquiry would be best handled by our Staples brand product support team. They would be happy to assist you, you may reach them at (800) 425-0049. Answered on 3/15/2012 by Kayla T. from Staples A: The casters (wheels) on the Osgood Bonded Leather Managers Mid-Back Chair are hard to insert, they do take a lot of pressure. Do not remove the metal ring, it is what keeps the casters in the legs. Answered on 3/16/2012 by Community Answer from None
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