Cisco Solution Support, Extended Service Agreement, Replacement, 24x7, 4 Hours (CON-SSSNP-SNS3695K)
$35,239.67
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- Get the right kind of technical service for your multiproduct, multivendor solution with Cisco Solution Support
- Cisco Solution Support Center access twenty-four (24) hours per day, seven (7) days per week to assist by telephone, fax, electronic mail or the internet with Solution use, configuration, and troubleshooting issues
- For Severity 1 and 2 calls, Cisco will respond within thirty (30) minutes
Cisco Solution Support, Extended Service Agreement, Replacement, 24x7, 4 Hours (CON-SSSNP-SNS3695K)
Item #: IM16LL034Model #: CON-SSSNP-SNS3695K
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About this product
Get the right kind of technical service for your multiproduct, multivendor solution with Cisco Solution Support. A Cisco primary point of contact focuses on your deployment as a whole, addressing software and hardware from both Cisco and Solution Support Alliance Partners. Using product, architecture, and interoperability expertise, we either directly resolve your issue or actively manage your case by coordinating product support teams inside and outside of Cisco, remaining accountable from first call to resolution, no matter where the issues reside.
- Get the right kind of technical service for your multiproduct, multivendor solution with Cisco Solution Support
- Cisco Solution Support Center access twenty-four (24) hours per day, seven (7) days per week to assist by telephone, fax, electronic mail or the internet with Solution use, configuration, and troubleshooting issues
- For Severity 1 and 2 calls, Cisco will respond within thirty (30) minutes
- For Severity 3 and 4 calls received during Business Hours, Cisco will respond within one (1) hour; for calls received outside Business Hours, Cisco will respond within the Next Business Day
- Access to Cisco.com for information on the Solution and Cisco Products being supported; this system provides Customer with helpful technical and general information on the Solution and Cisco Products
- To the extent allowed by the Solution Support Alliance Partners, Cisco will provide technical issue management for issues encountered with the Solution
- In the event Cisco determines escalation to a Solution Support Alliance Partner for Third Party Product support is necessary, Cisco will work with the Customer and the applicable Solution Support Alliance Partner to open a case in the Solution Support Alliance Partner's case management system using the Customer's entitlement to support with the Solution Support Alliance Partner
- As part of the Services, it may be necessary for Cisco to disclose Customer information to the applicable Solution Support Alliance Partner
- Cisco will provide information, to the extent allowable, to Solution Support Alliance Partner in support of Solution Support Alliance Partner conducting diagnosis and resolution of the Customer's issue
- Cisco provides updates on actions taken to resolve the customer's issue as a primary point of contact
- For some products, Cisco may open cases on behalf of the Customer with the Solution Support Alliance Partner, provided Customer and Solution Support Alliance Partner have agreed to allow Cisco to act in this limited capacity and the Customer is able to provide information that enables the case to be opened with the Solution Support Alliance Partner
- As part of the Service, when Technical Support Services for the Product are bundled with Solution Support, Cisco shall provide the services described in the Cisco Responsibilities of the relevant Technical Support Services service descriptions for the Cisco Products that comprise the Solution
- This plan covers the Cisco SNS-3695-K appliance
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