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Tracking an Order
We understand how important it is to receive your order on time. Here’s how to track your shipment and what to do if you encounter an issue.
Track Your Order
Click here or select the Orders icon then Purchase History from the menu.
Note: If you are not logged in or checked out as a guest, enter the order number and delivery zip code and click Look up.
Looking for the status of your custom print order? Click here to be redirected to our Print & Marketing website.
To view tracking for the whole order, select the Track option located in the blue bar under your order number.
A drawer will extend from the right that will display available tracking details including tracking number, carrier, and if delivered, the Signed by name or proof of delivery image.
Note: A proof of delivery image may not be available for all deliveries.
Common Order Issues
1. Tracking shows delivered but you didn’t receive the item:
- Check around your delivery location or with others at your address.
- Still missing? Click here for options to contact Customer Service.
2. Your order or items are delayed:
- If your order or items have been delayed, tracking will display a new estimated delivery date.
- If you do not see a new date or have questions, click here to contact Customer Service for additional help.
3. You received the wrong item:
- From Purchase history, return the item using Wrong item received as your return reason.
- Check Yes to have us ship a replacement product free of charge and enter details of the incorrect item when prompted.
- Click here for options to contact Customer Service if you require additional assistance.
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