Customer Reviews for Danby® DIM2500 2 lbs. Portable 3 Cube Sizes Ice Maker, White

Hi Danmag, I apologize for the issues you are experiencing with your Danby ice maker. It's unfortunate that your appliance stopped functioning, especially after a short period of use. There could be a few reasons why this happened. It's possible that there might be a blockage in the water supply line or an issue with the ice maker's thermostat. Before we explore further, I would like to offer our assistance to resolve the issue. Our consumer service team will be happy to help you troubleshoot or contract the issue. You can reach us at [email protected] via email, and we'll do our best to get your ice maker back up and running. Please feel free to contact us, and we'll guide you through the next steps. We value your feedback and appreciate the time you took to share your experience with us. Regards, Earl

Hi, I’m sorry to hear about your experience with the Danby Ice Maker. It sounds like there could be a simple issue with the water sensing mechanism or a need for a reset. We recommend checking the water supply and ensuring the ice maker is properly leveled. For further guidance, please don't hesitate to reach out to our consumer service team at [email protected]. We’re here to help. Regards, Earl

Hi Muffin23, Thank you for sharing your experience. I’m sorry to hear about the issues you’ve faced with your Danby Ice Maker. It’s possible that the initial missing washer may have contributed to your concerns with leaking and ice production. Sometimes, factors like temperature fluctuations or water supply issues can also play a role. Please reach out to our consumer service team at [email protected], and they will be glad to assist you in resolving this matter. Regards, Earl

Hello Valued Customer, Thank you for choosing our ice maker! We're delighted it's been a valuable addition to your home. It's wonderful to hear it's become a loved appliance, streamlining things for you. Your satisfaction means a lot to us. Welcome to the Danby family of products! We hope it continues to serve you well. Regards, Earl

Hello Valued Customer, We're truly sorry to hear about the issue you're facing with your ice maker. This certainly isn't the experience we want you to have. Ice makers can sometimes face initial hiccups due to shipping or handling. To troubleshoot, please ensure the unit is placed on a flat, stable surface and that it has adequate ventilation. Also, check if the water supply is connected properly and the ice basket is correctly positioned. If the problem persists, returning the unit is a good step. However, if you need further assistance or have any questions, our consumer service team is here to help. Feel free to email them at [email protected], providing them with your purchase details. Warm regards, Earl

Hi, We're sorry to hear about the issue you've encountered with our countertop ice maker. Sometimes, issues can occur due to factors like low water supply or a need for cleaning. We'd be happy to assist you further and ensure your next experience is better. Please contact our consumer service team at [email protected] for guidance. Regards, Earl

Hi Homer, Thank you for choosing our Outdoor Refrigerator with an ice maker. We're pleased to hear that it's easy to operate and serves your needs well. Welcome to the Danby family of products, and we hope you continue to enjoy our appliances for many years to come! Best Regards, Earl

Hi RVers, Thank you for being a loyal Danby customer! We're delighted that our Countertop Ice Maker has served you well and is a convenient addition to your RV. Welcome back to the Danby family of products, and we hope it continues to meet your needs for many more years to come! Best Regards, Earl

Hi Jamie47, Thank you so much for your 5-star review! We're glad to hear about the positive experience in the review. Your review drives us to make continuous progress. As promised, we'll continue to deliver high-quality products and live up to your expectations. Welcome to the Danby family of products! Regards, Earl

Hi, We are incredibly grateful that you took the time out to leave us a 5-Star review. Welcome to the Danby family of products! Regards, Earl

Hello Sharlene, Seeing that you leave us a 5-star rating is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Danby Products. We look forward to serving you for many years to come! Regards, Earl

Let's check on what might be causing this, Noicejim. f you would like to discuss further, please reach out to our customer service team, and we’d be happy to look into this for you. Contact us at [email protected] or fill in your information at https://www.danby.com/support/ Regards,    Earl

Hi, Thank you for bringing this to our attention. We're sorry to hear you've been having issues with your Danby 2 lb Ice Maker. If you would like to discuss further, please reach out to our customer service team, and we’d be happy to look into this for you. Contact us at [email protected] or fill in your information at https://www.danby.com/support/ Regards,    Danby