Customer Reviews for Virus & Malware Removal (in-store only)
283 reviews
Most helpful positive review
Posted Mar 14, 2016
Virus repair
Everything went great and Misty was very professional and very informative. She is a great addition to your store.
VS
Most helpful critical review
Posted Apr 21, 2020
Not much information shared
Recently had to take my computer into the local store for repair due to some type of power loss to all usb units. I was only given in general terms that they were able to fix the issue but do not know if this product was used. While overall the issue was resolved, I don't think the finished product and its subsequent performance in the home matched what the local tec...
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MARYJO F.
Verified Buyer
Posted Jun 24, 2025
Great experience
The service crew at staples helped me through a stressful time.
I'm happy I went to Staples.
They were kind and patient with the untechy person that I am. Hopefully we are protected from whatever comes my way.
Both techs went beyond and above to assure me of the product and works for our purposes.
I'm happy I went to Staples.
They were kind and patient with the untechy person that I am. Hopefully we are protected from whatever comes my way.
Both techs went beyond and above to assure me of the product and works for our purposes.
0up votes 0
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BRENDA M.
Verified Buyer
Posted Jun 4, 2025
Excellent customer service!!! Keep up the good job.
0up votes 0
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Staples Customer
Verified Buyer
Posted May 29, 2025
Virus & Malware Removal
I am very happy with the virus removal and the service I received form Staples. But unhappy with the removal of my Malware antivirus that I paid for.
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SCHEHERAZDE D.
Verified Buyer
Posted May 24, 2025
Virus removable
Completely satisfied with the service. Tech people and everyone who assisted me were professional and took the time to explain everything and helped. As a senior citizen who needed help the people took time to do just that help.
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MARGARET R.
Verified Buyer
Posted May 18, 2025
HP laptop
Very nice to get this cleaned up fast and so efficient and pleasant.
0up votes 0
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KATHRYN S.
Verified Buyer
Posted May 4, 2025
Virus Protection
I brought my computer in last week for Rey to update my McAfee. He always goes above and beyond to help me. He does a great job and I hope he is appreciated for it.
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Staples Customer
Verified Buyer
Posted May 4, 2025
The staff was wonderful. As a matter of fact I got other laptop to have it checked and also have malware applied
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LORRAINE P.
Verified Buyer
Posted May 2, 2025
Such great service!
Josh was so helpful and patient. I felt very confident in his service.
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Staples Customer
Verified Buyer
Posted Apr 30, 2025
SECURITY put in my laptop
I come to Staples every year and have one of the technician which is Joey check my computer make sure it’s OK and put the new security in it every year . He explains everything to me. I can ask him any question and he always answers it to where I can understand it. I would highly recommend taking your computer there. There’s nothing like talking to a person. Diane
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Staples Customer
Verified Buyer
Posted Apr 22, 2025
Amazing
Removed bugs, pc runs better.
0up votes 0
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MICHAEL W.
Verified Buyer
Posted Apr 16, 2025
GREAT
IT WAS AND IS GREAT FOR 2 YEARS
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HANK B.
Verified Buyer
Posted Apr 10, 2025
Hey I'm Happy
Tray did a great job. Computer is working fine no problems THANKS again. Hank Barrett
1up votes 1
0down votes 0
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WESLEY W.
Verified Buyer
Posted Apr 6, 2025
horrible
My PC froze up and I was promised that recovery of files would be possible only to be told by Staples that my data was lost after three days. I was able to recover my data through another serivice which I able to transfer to a new PC.
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Response from Staples :
Hi Wesley, thanks for replying to our product review request. We appreciate you taking to time to let us know about your experience. ^BF
Staples C., April 7, 2025
CAROL G.
Verified Buyer
Posted Apr 5, 2025
Good job
seems to be working fine
1up votes 1
0down votes 0
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Staples Customer
Verified Buyer
Posted Mar 27, 2025
Staples Strikes Back At Computer Virus
Have a HP laptop about 4 years old. Purchased at local Staples store .
On trip to Jamaica the laptop froze on third day. On return to Home took la p top in. FIVE DAYS of excellent care and knowledge, the Techs had completely wiped the Viruses out .restored laptop without losing any data ...price was indicated on first day..and remained despite the hours spent!!!! BRAVO...
On trip to Jamaica the laptop froze on third day. On return to Home took la p top in. FIVE DAYS of excellent care and knowledge, the Techs had completely wiped the Viruses out .restored laptop without losing any data ...price was indicated on first day..and remained despite the hours spent!!!! BRAVO...
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1up votes 1
0down votes 0
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JILL H.
Verified Buyer
Posted Mar 20, 2025
I want my computer to be safe from cons, etc
I feel more secure with the safety features added on to my computer to prevent scams.
1up votes 1
0down votes 0
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LESS C.
Verified Buyer
Posted Mar 17, 2025
Microsoft surface repairs
Great tech support and great store manager.
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Staples Customer
Verified Buyer
Posted Mar 10, 2025
Antivirus/malware
So far, so good!
1up votes 1
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Staples Customer
Verified Buyer
Posted Mar 1, 2025
Great Service
Tray the store manager was so helpful. I only go to him for my computer
service. He is always available. Thank you for your good employees
service. He is always available. Thank you for your good employees
1up votes 1
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JOYCE Coleman
Verified Buyer
Posted Feb 13, 2025
I can’t really determine this rating as yet because my entire computer hasn’t been completed!
Yet to be determined!
1up votes 1
0down votes 0
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