Customer Reviews for Virus & Malware Removal (in-store only)
298 reviews
Most helpful positive review
Posted Mar 14, 2016
Virus repair
Everything went great and Misty was very professional and very informative. She is a great addition to your store.
VS
Most helpful critical review
Posted Apr 21, 2020
Not much information shared
Recently had to take my computer into the local store for repair due to some type of power loss to all usb units. I was only given in general terms that they were able to fix the issue but do not know if this product was used. While overall the issue was resolved, I don't think the finished product and its subsequent performance in the home matched what the local tec...
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Staples Customer
Verified Buyer
Posted Aug 12, 2025
Virus and Pop Up adds removed by your technician. Computer gmail
works fine now.
works fine now.
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Staples Customer
Verified Buyer
Posted Aug 9, 2025
Recovery of computer hit by scanmer
Tech was excellent in restoring my computer. Would recommend Staples for all repairs.
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HELEN M.
Verified Buyer
Posted Aug 8, 2025
Very disappointed with Staples! Called number at asurion.com/Staples. Computer did not function normally until last night 8/7 when family member took over!
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ROBERT M.
Verified Buyer
Posted Aug 4, 2025
Excellent service.
Tech Jayden did an excellent job informing me what service would be performed and kept me aware of the progress. To me he is an outstanding employee and should be considered a valued member of the Staples family.
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Staples Customer
Verified Buyer
Posted Aug 2, 2025
Surge protector & service on Computer
Excellent work
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BETTY B.
Verified Buyer
Posted Aug 1, 2025
The store manger
Brian was very informative and accommodating. He went beyond the call of duty to put me, the customer first.
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Staples Customer
Verified Buyer
Posted Jul 24, 2025
Excellent Computer Repair
Purchased a Dell desk top 4 years ago and recently started performing very slow and suspected it had a virus which it did so took it in to Staples and they immediately started the diagnostic and when I picked it up 2 days later it performed ad good as new so very pleased and want to thank Tom for the top notch service
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Brian K.
Verified Buyer
Posted Jul 20, 2025
Now I have screen problems.
The repair seemed to be working, but now I have trouble seeing the bottom of the screen. The bottom fifth of the screen goes invisible with ghost traces, for the bottom 2" of screen. Hard to work with laptop that you can't see.
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Staples Customer
Verified Buyer
Posted Jul 9, 2025
Great service
I brought in my computer and they quickly added the malware I needed and cleaned my computer. I use Staples for both of my computers. They are great.
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ANITA C.
Verified Buyer
Posted Jul 3, 2025
Your people have taken the time with me for 5 time
Their are so helpful to me ! I have been their 5 times, Im 82 Years old. thank them
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HELEN A.
Verified Buyer
Posted Jul 3, 2025
POPUPS all gone. Thanks to Staples Tech Staff.
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MARYJO F.
Verified Buyer
Posted Jun 24, 2025
Great experience
The service crew at staples helped me through a stressful time.
I'm happy I went to Staples.
They were kind and patient with the untechy person that I am. Hopefully we are protected from whatever comes my way.
Both techs went beyond and above to assure me of the product and works for our purposes.
I'm happy I went to Staples.
They were kind and patient with the untechy person that I am. Hopefully we are protected from whatever comes my way.
Both techs went beyond and above to assure me of the product and works for our purposes.
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BRENDA M.
Verified Buyer
Posted Jun 4, 2025
Excellent customer service!!! Keep up the good job.
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Staples Customer
Verified Buyer
Posted May 29, 2025
Virus & Malware Removal
I am very happy with the virus removal and the service I received form Staples. But unhappy with the removal of my Malware antivirus that I paid for.
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SCHEHERAZDE D.
Verified Buyer
Posted May 24, 2025
Virus removable
Completely satisfied with the service. Tech people and everyone who assisted me were professional and took the time to explain everything and helped. As a senior citizen who needed help the people took time to do just that help.
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MARGARET R.
Verified Buyer
Posted May 18, 2025
HP laptop
Very nice to get this cleaned up fast and so efficient and pleasant.
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KATHRYN S.
Verified Buyer
Posted May 4, 2025
Virus Protection
I brought my computer in last week for Rey to update my McAfee. He always goes above and beyond to help me. He does a great job and I hope he is appreciated for it.
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Staples Customer
Verified Buyer
Posted May 4, 2025
The staff was wonderful. As a matter of fact I got other laptop to have it checked and also have malware applied
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LORRAINE P.
Verified Buyer
Posted May 2, 2025
Such great service!
Josh was so helpful and patient. I felt very confident in his service.
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Staples Customer
Verified Buyer
Posted Apr 30, 2025
SECURITY put in my laptop
I come to Staples every year and have one of the technician which is Joey check my computer make sure it’s OK and put the new security in it every year . He explains everything to me. I can ask him any question and he always answers it to where I can understand it. I would highly recommend taking your computer there. There’s nothing like talking to a person. Diane
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