Customer Reviews for Downy Ultra Free & Gentle Fabric Softener, Unscented, 150 Loads, 111 oz. (10044)

Thank you for sharing this with us! Our products undergo extensive quality checks to ensure they provide only the best results. We're sorry to hear your Downy Free & Gentle Liquid Fabric Softener was too thick. To remove the thickness, mix a capful of product with 1/2 cup of warm water until well blended. The resulting mixture would be approximately 3 medium load doses. Any liquid fabric softener can build up in a dispenser over time because a small amount is left behind after each use and dries in the dispenser. To help remove this buildup, we recommend consulting your machine's manual for the best cleaning instructions. Your satisfaction is important to us, and we'd like to learn more about your experience. When you have a moment, please give us a call at (800) 688-7638, 9 am-6 pm EST, Monday-Friday.

We're sorry to hear this. While this thickening can be a result of exposing this softener to extreme temperatures at any point, the product is still safe to use. To do so, mix a capful of product with 1/2 cup warm water until blended. If you have any questions or would like to share more, you're always welcome to give us a call at (800) 688-7638.

We're disappointed to hear this. With the many quality tests that Downy products undergo, this isn't something we'd expect. Your loyalty for the past 40+ years means the world to us, and we'd like to help. So we can learn more, we ask that you please give our team a call at (800) 688-7638.

While we're thrilled you loved this fabric softener, we're sorry to hear that you didn't get the amount you were expecting. As they're filled by weight and not volume, you should always get the right amount in your container. We'd like to connect about this and help. Please call us at (800) 688-7638.

We're very sorry to hear about this. Our containers are filled by weight and not volume, so you should always get the right amount in each container. We'd like to learn more so that we can help. Please call us at (800) 688-7638.

We're very sorry to hear about stains on your laundry after using Downy Free & Gentle Liquid Fabric Softener, Cornett. Please know that our products go through extensive checks to ensure they bring you excellent results, so this isn't something we would expect. Our Quality Team would love to look into this further to see how we can best assist you. Please give us a call at (800) 688-7638.

We're so sorry to hear your Downy was thick, and clogged your dispenser, and would like to help. This can happen when exposed to extreme temperatures. To help with the consistency, it's ok to add a bit of warm water until blended. So that we can help you further, please give us a call at (800) 688-7638.

Thank you for bringing this to our attention, Vivian. Our products are put through many quality checks to ensure they arrive to you in the perfect condition. Your Downy Free & Gentle being thick may be due to it being exposed to extreme hot or cold temperature. We want to assure you that you are still able to use it, and you can mix a capful of Downy with a 1/2 cup warm water until blended. This mixture will be enough for 3 medium loads. We'd like to learn more about your experience, and would appreciate you giving us a call at (800) 688-7638. -The Downy Team

Thank you for sharing with us. We know allergies can be troublesome sometimes, and we're happy to know our Downy Free and Gentle was able to help! We're sorry to hear that you're having difficulties with the cap, and we'd love to help. When you can please feel free to give us a call at (800) 668-7638.