Customer Reviews for HP 564 Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 3/Pack (N9H57FN#140)

Hi Cherie I can understand if you are disappointed with the cartridge. Perhaps it is not the cartridge at fault though. It is possible that the printhead is clogged and not letting the ink through the tiny inkjets. There is a cleaning routine available from the printer's menu that you can use to clear them out. The routine might need to be run more than once to clean out the clogs completely. If you only print occasionally it is a good idea to shut the printer down between uses. However it is important to always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the inkjets are protected from excessive drying which leads to clogging The seller is responsible for the quality of what is sent. Contact the seller when a cartridge is not satisfactory. Mary HP Care hp.com/support

Hi John Discovering the cartridge is leaking has to be awful. I'm sorry about what happened to you. While leaking is more common with refills it can also happen with a damaged or defective cartridge. There is a vent near the cartridge label that will normally open when the tab is pulled completely loose and the outer plastic covering is removed from around the cartridge. That vent has to be open to prevent the cartridge from leaking. On defective and remanufactured cartridges you might have to clear the vent with a straight pin to keep it from leaking If your experience appears to be due to a defective cartridge please check with the seller about your options. Mary Chris HP Care hp.com/support

Hi Nicholas It is regrettable that you didn't get a cartridge that worked for you. I can understand if you're upset by that. Perhaps there is a record of the sale. You can look into returning it. Here is a link to the return policy: www.staples.com/sbd/cre/help-center/returns-policy/ Mary HP Care hp.com/support