Customer Reviews for Staples Remanufactured Black Standard Yield Drum Unit Replacement for Brother DR630 (TRDR630/STDR630)
305 reviews
Most helpful positive review
Posted Jun 5, 2019
Remanufactured Brother Toner Cartridge
This was my first time purchasing a remanufactured toner cartridge and I am very happy with it. I can't tell any difference in this cartridge and a new one from the factory.
VS
Most helpful critical review
Posted May 16, 2019
Staples Remanufactured Toner Cartridge TN660R
Very unhappy with this product. Have been using for a while, but quality has gone downhill fast. Black speckles all over printed copies, and the life of the toner is very short, I am replacing this toner within two weeks and really do not use it all that much. Others in the office have same experience. We will not be ordering the Staples Brand Toner anymore. We are...
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ROBERT M.
Verified Buyer
Posted Apr 30, 2024
Staples Brother Drum Replacemenr
Price was right. Only time will tell if this refurbished part works as well as the original. Can't say more now.
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SON N.
Verified Buyer
Posted Feb 13, 2024
The drum doesn't work properly. It's run for few days and I saw the messages " replace drum"
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Response from Staples :
We truly regret hearing that you're not completely satisfied with your Staples Brother DR630 replacement cartridge. Please visit our Cartridge Support site: www.cartridge-support.com for troubleshooting help or call our support team at 1-877-228-3128 and we can assist you in resolving any issue you are experiencing with the product.
Cindy, February 13, 2024
STUART A.
Verified Buyer
Reviewed at:
Staples Advantage
Posted Dec 15, 2023
DR-630
this drum sometimes yeilds more than advertised
I like them better than other name brands.
I like them better than other name brands.
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Response from Staples :
Dear Stuart Thank you so much for your review! We value our customer's feedback. If you ever have questions, feel free to contact our dedicated ink and toner support team at 1-877-228-3128.
Cindy, December 26, 2023
Staples Customer
Verified Buyer
Posted Jul 3, 2023
Remanufactured drum a waste of money
I had bought a recycled drum and new toner because dym light was "on" and printer wouldn't print jobs.
I purchased a remanufactued drum and new toner and replaced them. Unfortunately, the drum light remains on and the printer still will not print jobs so it was a waste of money.
I purchased a remanufactued drum and new toner and replaced them. Unfortunately, the drum light remains on and the printer still will not print jobs so it was a waste of money.
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Response from Staples :
Dear Shanon We are so sorry you had this issue with our Staples Brother DR630 replacement drum cartridge. Please reach out to our support team at 1-877-228-3128 so that we can assist you in resolving and make thing right with you. Thank you
Linda H., July 5, 2023
JEANIE T.
Verified Buyer
Reviewed at:
Staples Advantage
Posted Jan 25, 2023
Great replacement
The person using the printer this was for was having lines go through the page. This new drum has corrected the problem.
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Staples Customer
Verified Buyer
Posted Jan 16, 2023
Replacement Drum Works great!
I was leery about buying remanufactured drum but it all turned out well. I did call Support to help reset the printer to stop reading Replace Drum. Support was great!
1up votes 1
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Response from Staples :
Dear Kim Thank you so much for your review! We value our customer's feedback. If you ever have questions, feel free to contact our dedicated ink and toner support team at 1-877-228-3128
Linda H., January 16, 2023
Jackie C.
Reviewed at:
Staples Advantage
Posted Sep 22, 2022
Quality has gone down
Ever since I switched to this drum, the quality of the prints has gone down. Spots on the pages and a dark tint throughout the page.
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JERRY J.
Verified Buyer
Reviewed at:
Staples Advantage
Posted Jul 20, 2022
BROTHER DRUM REPLACEMENT
I HATE THE RE-CYCLE POLICY ON THIS ITEM. I CANNOT RE-CYCLE EACH BOX, I HAVE TO SAVE EMPTIES TILL I GET 30 OF THEM. I WILL BE BUYING THIS BRAND AGAIN BECAUSE OF THIS POLICY.
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Staples Customer
Verified Buyer
Posted Jul 14, 2021
Brother630 (DR-630) Remanufactured Black Standard
I first ordered an incorrect "drum" I received the correct one, titled above. I am very DISSATISFIED. I got a copy of something the person who uses this printer and it appears that the ink is ready to be replaced after fewer than 25 copies.
I probably will be sending it back. I hope Staples will provide a replacement cartridge.
I probably will be sending it back. I hope Staples will provide a replacement cartridge.
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Response from Staples :
Dear Diane We truly regret hearing that you're not completely satisfied with your Tru Red™ Brother DR630 replacement cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Linda H., July 15, 2021
Staples Customer
Verified Buyer
Posted Apr 30, 2021
So far so good
I was a little concerned about buying an off-brand drum for my Brother printer. I have been using this Staples brand drum for almost two months now and so far so good.
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Jessica
Verified Buyer
Reviewed at:
Staples Advantage
Posted Mar 31, 2021
Defective
Our company ordered this drum unit as a backup replacement. Recently we pulled it out to use it and it doesn't work, although the printer model is compatible with what this drum unit markets. It seems that the return date has passed as well. This is not the first time we have had a product issue. Waste of Money, buying a new one elsewhere.
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Staples Customer
Verified Buyer
Posted Mar 25, 2021
Great Customer Service
The first drum didn’t work. My printer kept insisting I needed to replace the drum, even after I replaced it. I removed it and replaced it again and the printer still would not print. I called and the customer service person was very helpful, promised to send a replacement right away along with a prepaid return shipping label. The replacement drum works just fine.
1up votes 1
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Sherrie
Verified Buyer
Reviewed at:
Quill
Posted Jan 15, 2021
TruRed Drum Replacement
I just got the drum this week. The price was good. So far it seems to be doing the job as well as the name brand new drum.
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HOWARD E.
Posted Jan 12, 2021
Replacement Drum
works good so far, a bit pricey for a refurbished piece but it works!
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TIFFANY P.
Verified Buyer
Reviewed at:
Staples Advantage
Posted Dec 8, 2020
Ugh!
Have trouble every time I get a remanufactured product. Some work some don't. More problems than not.
1up votes 1
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BRIANKLIMEK
Verified Buyer
Reviewed at:
Staples Advantage
Posted Sep 29, 2020
very disappointed i
very disappointed in life of toner- was printing gray with over 1/3 left
1up votes 1
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Staples Customer
Verified Buyer
Posted Aug 20, 2020
Did not know what the “go” button is in the instructions. Guessed and not worked. So unhappy.
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Response from Staples :
Thank you for your review, we truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Melanie R., September 16, 2020
OFFICE MANAGER S.
Reviewed at:
Staples Advantage
Posted Jul 23, 2020
Not Compatible
Not compatible with Dell Brother printer
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Response from Staples :
Thank you for your review, we truly regret hearing that you're not completely satisfied with your Tru Red™ cartridge. Please reach out to our Tru Red support team at 1-877-228-3128 so that we can assist you in resolving any issue you are experiencing with the product.
Staples C., August 18, 2020
Staples Customer
Verified Buyer
Posted Jun 11, 2020
tru red replacement drum
The one I picked up in store was just the drum in a box with no plastic wrap to protect the item as they normally come packaged
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Staples Customer
Verified Buyer
Posted May 26, 2020
Replace drum still on printer display
Seems to function as well as the drum it replaced. The printer display is still warning me to replace the drum. Been a week or two and the printer prints without a problem
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