Customer Reviews for Logitech G502 HERO Ambidextrous Optical USB Gaming Mouse, Black (910-005469)
Item # : 24342519
Model # : 910-005469
Engineered for advanced gaming performance. G502 HERO features HERO 25K gaming sensor with sub-micron precision tracking, customizable LIGHTSYNC RGB, onboard profiles, repositionable weights and more.
- HERO 25K SENSOR: HERO 25K is our most accurate gaming sensor ever with next-gen precision and a ground-up architecture. With the fastest frame rate processing yet, HERO is capable of 400+ IPS across the 100 - 25,600 DPI range with zero smoothing, filtering or acceleration. HERO 25K achieves competition-level precision and the most consistent responsiveness ever. Be sure to customize and tune your DPI settings using Logitech G HUB.
- 11 PROGRAMMABLE BUTTONS: Use Logitech G HUB to program your favorite commands and macros to each of the 11 buttons. Build, crouch, melee, heal … put your power moves at your fingertips. Save ready-to-play profiles directly to the mouse to take your settings with you anywhere.
Price is $49.99, Regular price was $69.99, You save 28%
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87 reviews
Most helpful positive review
Posted Nov 24, 2025
Best gaming mouse!
I love this mouse, have had previous gens of this mouse and used it until it literally broke. The best thing was, I reached out to Logitech for a warranty replacement and even though it was out of warranty Logitech still sent me a brand new mouse! They have forever earned a loyal customer. Thank you Logitech.
VS
Most helpful critical review
Posted Nov 17, 2025
Not working
not working as expected. I have uninstall and reinstall all the time. it starts lagging
Kendall L.
Verified Buyer
Reviewed at:
Logitech
Posted Nov 24, 2025
Best gaming mouse!
I love this mouse, have had previous gens of this mouse and used it until it literally broke. The best thing was, I reached out to Logitech for a warranty replacement and even though it was out of warranty Logitech still sent me a brand new mouse! They have forever earned a loyal customer. Thank you Logitech.
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Bracha
Verified Buyer
Reviewed at:
Logitech
Posted Nov 18, 2025
Definitely a worth upgrade
Love it a lot better than my previous mouse. Feels great, controls amazingly.
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Tito
Verified Buyer
Reviewed at:
Logitech
Posted Nov 17, 2025
Not working
not working as expected. I have uninstall and reinstall all the time. it starts lagging
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ianm
Verified Buyer
Reviewed at:
Logitech
Posted Nov 8, 2025
Comfortable, durable, affordable
I first bought this mouse almost a decade ago and it lasted about 7 or 8 years. Now I'm in love with the hand feel, so I bought the same one again once it tapped out. I don't even game as much anymore, so I didn't really need a mouse this nice, but it feels great and therefore is worth the few extra dollars.
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Blade
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Logitech
Posted Oct 26, 2025
Best mouse out there for cheap tbh lasted 5 years until need new
Had this for 5 years bought the same thing cuz peak
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kristy
Verified Buyer
Reviewed at:
Logitech
Posted Oct 25, 2025
great mouse
simple to use and works well with my existing set up. also comfortable to hold and has wide range of dpi settings which i appreciate!
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Andrew
Verified Buyer
Reviewed at:
Logitech
Posted Oct 16, 2025
Great mouse, horrid software
Great mouse, horrid software. Slow, glitchy, invasive. Tried to give itself permission to my Discord account, which I never asked for. And the program for modifying the internally stored profiles is a joke. Had to restart it about 20 times to get it to work. I would not buy it again unless the software improves dramatically.
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Paul Birk
Verified Buyer
Reviewed at:
staples.ca
Posted Oct 14, 2025
Good looks, and easy to drive.
Love this very comfy feeling and it works great. Thanks Staples for the convivence and Logitech for the mouse design.
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Response from Staples :
Thanks for your thoughtful review. It’s great to know our Logitech G502 Hero Gaming Mouse is living up to your expectations. Your support helps us keep delivering quality.
October 14, 2025
_x37_
Verified Buyer
Reviewed at:
Logitech
Posted Oct 9, 2025
Excellent physical products, subpar config soft
I really enjoy Logitech mice and other products. This is an excellent mouse. My only true complaint is the bugginess of the configuration software for lighting and profile settings. It often does not update or allow me to customize the settings properly.
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ron
Verified Buyer
Reviewed at:
staples.ca
Posted Oct 6, 2025
ajustement du pois de la sourie.
merveilleux avec les 5 peser ,on peut ajuster le pois de 1 a 5 x
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Response from Staples :
Merci de prendre un moment pour partager votre expérience. Nous sommes très heureux que le produit fonctionne bien pour vous. Votre soutien compte beaucoup et nous aide à continuer à nous améliorer.
October 15, 2025
Savannah H.
Verified Buyer
Reviewed at:
Logitech
Posted Oct 5, 2025
Great mouse for gaming.
Needed a new mouse after my last one kept causing problems and was recommended this one. I like that there are multiple weights you can switch between with this one to suit its weight to your likeness. I’m also a fan of the customisability! My last one didn’t have all of that. Haven’t experienced any issues with this one so far but I may need to adjust it just a little ...
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hi there
Verified Buyer
Reviewed at:
Logitech
Posted Sep 3, 2025
Hardware good, software bad
Good mouse but the app kinda sucks. It requests discord permissions every time I open discord no matter how often I deny it.
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Victor
Verified Buyer
Reviewed at:
Logitech
Posted Aug 22, 2025
Great except for one major issue with Discord.
Discord keeps asking me to link my mouse even though I have that setting turned off in the G Hub app.
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ANTHONY GOOD
Verified Buyer
Posted Jul 3, 2024
Logitech G502 HERO High Performance Gaming Mouse (
Great product it works well and it is highly recommended!
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Connor
Reviewed at:
staples.ca
Posted May 15, 2024
Ill hold the funeral soon
Bought this mouse in January of 2024, it started acting up in March 2024. It would randomly start pinning my cursor and wouldn't stop unless I would pick it up. Then If I put it back down it would resume its antics. I unplugged it and it shut off for roughly 3 to 5 minutes and then came back to life. Then it would start again not 15 minutes later. I unplugged it again a...
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Response from Staples :
Hello! We're very sorry to hear about the problems you've been having with your G502 Hero mouse since March. The random cursor pinning and the current inability to turn it on are definitely not what you expect. We apologize for the inconvenience this has caused you. To get that issue resolved, we recommend reaching out to our social care team via email at [email protected] with your
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May 28, 2024
BlackWatch12
Reviewed at:
staples.ca
Posted Apr 15, 2024
Worked amazingly for about 3 months, then gave up on life.
I bought this mouse at the end of January 2024, and not 4 months later it decided to give up on life entirely and no longer works. And no I did not whip this thing around like how you would swing a jump rope around to play helicopter.
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Response from Staples :
We understand your displeasure and apologize for any issues that arise. That's unexpected! In order to help you effectively, please provide your information to our support team via email at [email protected] with your
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April 16, 2024
Dan
Verified Buyer
Reviewed at:
staples.ca
Posted Feb 9, 2024
G502 Hero
A very good gaming mouse that I am not using to full potential since I am not using any macros.
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Response from Staples :
Thank you for your positive review of the Logitech G502 Hero. We're glad you're enjoying it. To maximize the mouse's potential, we encourage you to explore the use of macros.
August 8, 2024
CNU22
Reviewed at:
staples.ca
Posted Feb 2, 2024
G502 Hero
I bought the Logitech G502 Hero as a replacement of my Razor Viper Mini, which was far lighter, As it took me a while to get use to the weight far more programmable inputs to configure in the G-Hub software than my last mouse.
The scrolling wheel is the only gripe with this gaming mouse, I wish it had some kinda grip rubber on it while scrolling.
Other than that it's a...
The scrolling wheel is the only gripe with this gaming mouse, I wish it had some kinda grip rubber on it while scrolling.
Other than that it's a...
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Response from Staples :
The G502 Hero is a great gaming mouse with customizable features. Its scroll wheel could use more grip.
August 9, 2024
SAM
Verified Buyer
Posted Aug 13, 2023
Great mouse
Great gaming mouse easy to set up with a Macbook just plug and go.
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Gaben
Verified Buyer
Reviewed at:
staples.ca
Posted Nov 20, 2022
FPS and generalist elite gaming mouse for a bargin
Best gaming mouse that is almostnhalft the price it was years ago
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