Customer Reviews for HP 962 Black Standard Yield Ink Cartridge, Prints Up to 1,000 Pages (3HZ99AN#140)

Hello Peter I'm sorry that your printer purchase experience was disappointing. I can understand why you rated this with only one star. Usually you contact the seller when a product you purchased from them is not to your satisfaction. Here is a link to the return policy: https://www.returnsandrefunds.com/Staples/Returns Mary HP Care hp.com/support

Hi Michael I am sorry that the cartridges didn’t last long for you. I can understand if you are not happy but rest assured that we take your feedback very seriously. Unless there was something wrong with a cartridge ink usage determines how long it lasts. High-density prints (such as images and graphs) will use more ink especially if the paper is highly absorbent and the surrounding air is dry. Here are some things that might help lower your ink usage: - Make use of the printer's draft mode whenever possible - Using the black-only setting will save on colored ink usage. - Shut the printer down between uses - Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying - Subscribe to Instant Ink then you only pay by the page not for the cartridges themselves If the poor performance appears to be due to a defective cartridge consider returning it. Mary HP Care hp.com/support

Hi Glen I am very sorry that the cartridge didn't work properly. I regret the inconvenience this has caused you. According to the Staples return policy you can have a replacement sent to you by doing the following: - Go to My Orders in your account information - Find the order with the item you’d like to return and select “Return an Item” - Select "damaged or defective" as your return reason - You will be asked if you’d like to receive a replacement product sent to you at no cost. More information about returns can be found at: www.returnsandrefunds.com/Staples/Returns Mary HP Care hp.com/support