Customer Reviews for Bose 15W Wireless Portable Home Speaker, Luxe Silver (829393-1300)

Hi, thank you for sharing your feedback. We’re glad you enjoy the sound quality of the Bose Portable Smart Speaker, and we’d like to help you get the best performance from it. While the speaker can last up to 12 hours when playing and up to 24 hours in standby mode, the rechargeable battery will drain slightly when the speaker is not in use, especially if Alexa or Google Assistant is connected, since the speaker continues listening for voice commands in standby mode. To conserve battery life, if you’re done listening and don’t need voice assistant functionality, press and hold the Power button for two seconds to fully power off the speaker. Please note that the speaker will not appear in the Bose app when it is fully powered off. If you notice that the battery is draining faster than usual, our online guide has tips than can help improve battery life. You can view the guide here: https://bose.life/4sKHywG For stronger bass, our online support guide provides helpful tips to improve bass performance. You can refer to this link for a step‑by‑step guide: https://bose.life/47pdYEf We’re confident that once you follow the steps, you’ll be able to enjoy the premium sound quality that the Bose Portable Smart Speaker is known for. Rein - Customer Support

Hi, thank you for sharing your experience with us. We’re glad to hear you enjoy the sound quality of your Bose Portable Smart Speaker, and we’d love to help you get the most out of it by setting up Google Assistant successfully. To assist you further, we recommend checking our support guides, which include troubleshooting tips for logging into your Bose account and step‑by‑step instructions for setting up Google Assistant. You can access the guides through the links below. Unable to log in to Bose account: https://bose.life/4utRlIr Adding or removing Google Assistant: https://bose.life/41bBtNj These resources should help resolve the login issue and guide you through the setup process. Once completed, you’ll be able to enjoy the full potential of your speaker. Marc - Customer Support

Hello! Thank you for taking the time to share such detailed feedback. We’re really glad to hear that you enjoy the sound quality of the Bose Portable Smart Speakers delivering rich, balanced audio is something we work hard to get right. That said, we’re genuinely sorry for the frustration you’ve experienced with the software and performance issues. The behaviors you’ve described, difficulty waking from standby, battery concerns, and recurring firmware‑related bugs are absolutely not the experience we want for our customers. We appreciate that you’ve tried multiple units. We want to make this right, and we’re more than happy to assist you further. Please try the troubleshooting link below, which may help resolve the issues you’re experiencing: Product reset: https://bose.life/4r3DYvL Short battery life: https://bose.life/403c0p3 -Cedrick Customer Support

Hi, thank you for sharing your experience with the Bose Portable Smart Speaker. We’re sorry to hear you’re having trouble configuring it in the Bose app and that the update appears stuck. To help you resolve this quickly, please check out our step-by-step guide here: https://bose.life/4nUVjWc Daisy - Bose Customer Support