Customer Reviews for Fellowes Powershred LX190 20-Sheet Cross Cut Personal Paper Shredder (FEL5501701)
Item # : 24461783
Model # : FEL5501701
Next generation 20-sheet cross-cut shredder that allows for more shredding with zero jamming
- IntelliBar with patented responsive technology provides next generation responsiveness for superior shredding performance
- 100% Jam Proof System automatically detects and powers through tough jobs for frustration-free shredding
Price is $415.99
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Over 30
26 reviews
Most helpful positive review
Posted Aug 14, 2024
love it
VS
Most helpful critical review
Posted Sep 28, 2025
didn't last
Started smoking not working always jams. even though it had good reviews. It didn't even last a year
Denise A.
Reviewed at:
Staples Business
Posted Sep 28, 2025
didn't last
Started smoking not working always jams. even though it had good reviews. It didn't even last a year
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Response from Staples :
We are sorry you are having problems with your shredder! If you have not already done so please call customer service for troubleshooting assistance and have the unit with you when you call. The number is conveniently located on a label adhered to the shredder. We are here to help you!
October 2, 2025
John R.
Reviewed at:
Staples Business
Posted Sep 25, 2025
Bin sensor
I don't do a lot of reviews but the bin sensor would say that i had a full bin as soon as i would empty it as far as the rest of it it is nice and quiet.
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Response from Staples :
Hi John. We are sorry you are having problems with your shredder! If you have not already done so please call customer service for troubleshooting assistance and have the unit with you when you call. The number is conveniently located on a label adhered to the shredder. We are here to help you!
October 2, 2025
M.D.
Reviewed at:
Quill
Posted Aug 14, 2024
love it
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Cindy H.
Reviewed at:
Staples Business
Posted Aug 8, 2024
not a good shredder
we used it for the 2nd time and it stopped working. not pleased.
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Response from Staples :
Hi Cindy. We are sorry the unit isn't working! Please reach out to customer service for troubleshooting assistance and be by the unit when you call. The number is conveniently located on a label adhered to the shredder. We are here to assist you!
August 12, 2024
TOM S.
Posted Aug 8, 2024
Not worth the money
had it less than a week and it jambed up and then said hopper was full. Opened the compartment and the grinders were totally impacted with paper but hopper was only 25% full
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Response from Staples :
Hi Tom. We are sorry the unit isn't working well. This is highly unusual so please reach out to customer service for troubleshooting assistance and be by the unit when you call. We are here to assist you!
August 12, 2024
Randall
Reviewed at:
Quill
Posted Jan 16, 2024
Top Heavy
The shredder works like a dream. However it is top heavy. If you roll it with the drawer removed it tips over easily. The last time it tipped over it smashed the plug on the back on the machine. Very disappointed.
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P.L.
Posted Jul 6, 2023
Excellent in-store service
Our salesman was outstanding Helpful and knowledgeable What he didn’t know he looked up online He made the purchase easy Way to go Staples for hiring professionals
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G.C.
Posted May 6, 2023
Early Days
Difficult to judge at this stage.
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STEVEN C.
Posted Feb 7, 2023
Not so automatic
I expected the machine to stop stop and reverse rather than just stop for jam. The sensing feature causes the machine to pause reset between feeds annoying.
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Response from Staples :
Hi Steven. We are sorry you are having this difficulty! If you haven't already done so please call customer service for troubleshooting assistance and have the unit near you when you call. We are here to help!
February 8, 2023
HOWARD D.
Posted Jul 29, 2022
Powerful Shredder
I was used to buying lesser shredders which broke down under heavy use. This shredder operates like it will last me at least a decade. We shall see.
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Response from Staples :
We appreciate the five star review Howard! Thank you for choosing Fellowes!
August 1, 2022
CHRISTINE W./ Allison
Posted Jul 18, 2022
HAPPIER WITH OLD MODEL.
I was much happier with the old model I had (PS-79Ci) of the same brand. It seems after looking and comparing that these shredders (much like everything else) are not built as well as the older models. The prices get higher and higher and the quality gets lower and lower.......It works with no issues to date (have only had it maybe 5 days). Would also love if...
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Response from Staples :
Thank you for sharing your comments Christine! We are sorry you are not as pleased with your LX190 shredder. This model is larger than your PS79Ci shreds more per pass has additional features and has a longer duty cycle so the price point will typically be higher. We have built our brand around the theme of the World's Toughest Shredder so long-term usage is our genuine goal. Please reach out to customer should you ever have any questions or need assistance. We are here to help you!
July 20, 2022
NANCY D.
Posted Mar 19, 2022
Works as advertised
Happy with the product
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Ann
Reviewed at:
staples.ca
Posted Mar 1, 2022
Shredder
I love this shredder. It is quiet and does a fantastic job. I consider this a very good buy.
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Mary M. Parham
Posted Jan 26, 2022
Quiet Shredder
This has got to be one of if not the quietest shredders I have ever worked with. The one drawback is the shape doesn't fit the trash bag
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Response from Staples :
Hi Mary! We are glad you are enjoying the silent shred feature! We are not sure what bag you are using but we recommend Fellowes' bag 36053 with this model. If you have any questions please give us a call. We are here to assist you! Thank you for the great review.
January 27, 2022
FLR3
Reviewed at:
fellowes.com
Posted Aug 13, 2021
Superior Office Shredder
[This review was collected as part of a promotion.] This Fellowes Office Shredder is simply the best shredder we have ever used in our office. It is built well and has nice ergonomic features which make it pleasant to look at and not something you prefer to hide in a closet. We shred paper daily and this shredder is one we will enjoy using and it is built so well it wil...
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ANITA W.
Posted Jul 25, 2021
Disappointed
Paper jams in the feeder constantly. Quality of shredded output is too large. I wish I had ordered the Staples brand instead. Not recommended if you do a lot of shredding as you will be constantly unjamming the feeder.
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Brian W
Posted Jul 22, 2021
New shredder
Have been using this for about a week and it works well. Not sure if it would actually cut up 24 pages though. What is good is the no jam technology. If you put in too much it the glowing light bar will turn red and will tell you and not to go forward. Key thing which I have never know with shredder is they need to be oiled. Recommendation is to do it whenever you empt...
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THERESA
Reviewed at:
Quill
Posted Jul 12, 2021
Shredder
Great product. As big as we wanted.
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JFM
Reviewed at:
staples.ca
Posted May 11, 2021
Highly Recommended Shredder
This shredder is robust, capable of large paper volumes without jamming, and quiet. It is well designed and the control panel is very easy to use. It's actually a joy to use if that's possible for a shredder. The best shredder I've ever used.
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STEPHEN J W.
Posted May 5, 2021
Fellowes LX190
It works very well; makes shredding go much faster.
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