Customer Reviews for Google Nest Audio Wi-Fi Wireless Smart Speaker, Chalk (5951332)

Thank you for your feedback! We’re always looking for new ways to improve our products, and your suggestion is truly appreciated. We’ll be passing it along to our team for future consideration. If you have any further questions, or would like to discuss your feedback in more detail, please don’t hesitate to contact our Wizards team (https://support.wyze.com/). Thank you again, and enjoy your day!

Hi Mr. ole, thanks for sharing your experience with Nest Audio. We do apologize for the connection issue with your Bose smart speaker. Resetting Nest Audio may help improve the connectivity issue. A factory reset will reset your Nest Audio to its default factory settings. To reset, check on the back of your device, switch the mic off. The lights will turn orange. Press and hold the center of the Nest Audio, near the top. After five seconds, your device will begin the factory reset process. Continue to hold for about 10 seconds more, until a sound confirms that the device is resetting. If the issue persists, please consider contacting our support team. We'd be happy to work with you and see how we provide a better experience, if you can reach out to us here: https://support.google.com/googlenest/gethelp

Hi Patrick, thanks for taking the time to share a review about your experience with using the Nest Audio, and it’s unfortunate to hear that you can’t connect it to your Sony TV. If you’re referring to pairing your Nest speaker as a soundbar, we don't officially support pairing Nest speakers with TV with Chromecast built-in as an audio output for video playing on the TV. You may get it to work a few times, but we can't guarantee that it will always pair successfully. We suggest submitting a feedback using the keywords Pairing Nest speakers with Chromecast devices for video, using the Google Home app or voice command. Your feedback will help us improve our products and services. If you’re referring to linking your TV to your speaker to control your TV using your voice, please visit this link that might help: https://support.google.com/googlenest/answer/7214982 Or if you’d like, you can always contact our dedicated team here and we’d be more than happy to help: https://support.google.com/googlenest/gethelp

Hi Jeffrey, thanks for posting a review. We’re sorry to learn that your Nest Audio isn’t responding with voice commands as expected. If you haven’t yet, you can try doing the following: Retrain Voice Match - On your phone or tablet, open the Google Home app. - At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match. - Tap Teach your Assistant your voice again and then Retrain. Change Nest Audio's hotword sensitivity - Open your Google Home app. - Select your Nest Audio. - At the top right, tap the Settings (Gear) icon. - Then tap Audio. - Then tap ""Hey Google"" sensitivity and adjust the slider to make your Nest Audio more responsive to the hotword. If the issue still persists, we suggest reaching out to our support team so that we can take a look at the issue and help improve your experience. You can contact us here: https://support.google.com/googlenest/gethelp

Hi there, thanks for posting your review here. We're sorry for the inconvenience that you're experiencing with your Nest Audio. We'd like to know more about the issues and problems you're having with your devices and help find a resolution that may improve your experience with your Nest Audio and your other speakers. We'd recommend that you reach out to our support specialists to assist you with your concerns. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Raven, we appreciate your feedback about the Nest Audio, and we’re sorry to learn of your issues with the voice command volume control feature. We're aware of the issue and are investigating it, and we'll also share your input with the product team to work on improving our products and to offer better services. In the meantime, we suggest controlling the volume using the Google Home app. If you have other concerns or questions about the Nest Audio and its features, you’re always welcome to visit us anytime here: https://support.google.com/googlenest/gethelp