Customer Reviews for Epson WorkForce ES-500W II Wireless Duplex Document Scanner, Black (B11B263201)
Item # : 24469373
Model # : 9472384
The high-performance wireless desktop document scanner
- Easy wireless scanning — scan to smartphones, tablets, computers and online cloud storage accounts from your desktop, smartphone or tablet using the Epson Smart Panel mobile app
- Get organized in a snap — scan up to 35 ppm/70 ipm; Single-Step Technology captures both sides in one pass
Price is $349.99, Regular price was $419.99, You save 16%
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Over 30
93 reviews
Most helpful positive review
Posted Feb 5, 2024
Immediate Impression - GREAT
I purchased this for our small office as our Epson Multi-Function Printer stopped allowing me to send patient files through the doc feeder. I needed something little to sit on my desk and this is great.. it's fast, it copies both sides seamlessly and goes right to my screen to be labeled and sent to the patient chart. I really like Epson products and am glad I did th...
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VS
Most helpful critical review
Posted Aug 29, 2025
RECEIVED AN OPEN BOX WITH MISSING PLUG!
A complete failure to satisfy. Returned item (that was a day late), to original purchase location. Box was opened, missing paperwork, and wall plug/half of power cord. The store that ordered for me, initially wanted me to call Asurion warranty team. C'mon......seriously? I hadn't even registered it yet. I insisted all be refunded, and I walked away very disappointed. Wi...
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Staples Customer
Verified Buyer
Reviewed at:
Staples Advantage
Posted Aug 30, 2025
Fast!
This machine is very fast and does a great job. The scans are clean and legible, I am very happy with this product.
0up votes 0
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LISA T.
Verified Buyer
Posted Aug 29, 2025
RECEIVED AN OPEN BOX WITH MISSING PLUG!
A complete failure to satisfy. Returned item (that was a day late), to original purchase location. Box was opened, missing paperwork, and wall plug/half of power cord. The store that ordered for me, initially wanted me to call Asurion warranty team. C'mon......seriously? I hadn't even registered it yet. I insisted all be refunded, and I walked away very disappointed. Wi...
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Response from Staples :
Hi LISA T., thank you for sharing your experience. Epson takes into consideration all feedback to improve the performance and quality of our products. We will forward your feedback to the relevant Epson department, as we are always looking to make future Epson products better. Once again, thank you. Sincerely, Jacob – The Epson Team.
Jacob Reeb, September 2, 2025
Staples Customer
Verified Buyer
Posted Aug 26, 2025
Impressive scanner - a must have
Awesome! Very fast. It turns images right side up, scans both sides at the same time, eliminates blanks, and processes 30 pages per minute. I couldn't be happier.
0up votes 0
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ERIC L.
Verified Buyer
Reviewed at:
Staples Advantage
Posted Jul 30, 2025
It works great!
I've never used or owned a scanner before. This device was easy to set up, and works perfect!
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Staples Customer
Verified Buyer
Posted May 23, 2025
Clear, legible scans
I needed a scanner with good resolution. My canon 5 in one wasn't up to the task. I also needed to be able to make scans from two-sided documents. It was difficult to switch from one-side to two side with my Canon and with my HP. This scanner (only) was an impulse purchase out of frustration. It was challenging to set up the wi-fi. I called Epson support and they ...
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1up votes 1
0down votes 0
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JEREMY R.
Verified Buyer
Reviewed at:
Staples Advantage
Posted Apr 22, 2025
Awesome
This receipt scanner works amazing! Super helpful with expenses and invoices.
1up votes 1
0down votes 0
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EVE W.
Reviewed at:
Staples Advantage
Posted Apr 2, 2025
Very punctual and delivered on time.
1up votes 1
0down votes 0
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ecashmore
Reviewed at:
Epson
Posted Feb 17, 2025
Amazing Scanner
Love this scanner. It scans multiple pages, both sides, super quick. The image quality once the image or document is digitized is perfect! :)
1up votes 1
0down votes 0
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Staples Customer
Verified Buyer
Posted Apr 10, 2024
Compact
This is a good scanner. I would have rated it 5 stars, but the smaller documents are little bit challenging. After changing the position of the document, it scans them. Other than that, it works great!
1up votes 1
0down votes 0
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ROBERT F.
Verified Buyer
Posted Mar 14, 2024
Epson Workforce Es-500W
Great Scanner, works fast and software let's you have great control over the destination of scan. I have not tried the wireless so no comment.
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Inland Injury Law Center
Reviewed at:
Epson
Posted Mar 1, 2024
Inefficient for Law Firm Needs
I wish there was an option to scan everything at once and just save them separately. That way we don't have to scan, save, scan, save, scan save, we could just scan, and then save save save save.
2up votes 2
0down votes 0
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Staples Customer
Verified Buyer
Posted Feb 5, 2024
Immediate Impression - GREAT
I purchased this for our small office as our Epson Multi-Function Printer stopped allowing me to send patient files through the doc feeder. I needed something little to sit on my desk and this is great.. it's fast, it copies both sides seamlessly and goes right to my screen to be labeled and sent to the patient chart. I really like Epson products and am glad I did th...
Read full review
2up votes 2
0down votes 0
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Staples Customer
Verified Buyer
Posted Oct 16, 2023
retail stores help
Fast and accurate ! good product for value
0up votes 0
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NSiw2874
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
Dell
Posted Aug 1, 2023
Balancing the good performance v.s. ease of setup
Installation s/w could have been done better hence WIFI setup is way more difficult than anticipated. Even USB setup requires more works than normal. Otherwise, the scan quality and performance is quite good.
2up votes 2
0down votes 0
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J. Craven Electric const
Reviewed at:
Dell
Posted May 31, 2023
Epson Document Scanner
The wireless was not pleasant to set up a lot of trouble with that, but the usb cord worked perfectly fine.
We have a very secure network so I’m not really a fan of anything wireless.
So far this document scanner seems to scan very clearly, quickly and well👍👍
We have a very secure network so I’m not really a fan of anything wireless.
So far this document scanner seems to scan very clearly, quickly and well👍👍
1up votes 1
0down votes 0
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Cranky Yanky
Reviewed at:
Epson
Posted May 12, 2023
doestn work - customer service wont reply
doesnt work
0up votes 0
3down votes 3
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Jvilla
Reviewed at:
Dell
Posted Apr 5, 2023
Best Bang for the Buck!
Great scanner and its fast.
0up votes 0
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Staples Customer
Verified Buyer
Posted Mar 1, 2023
Epson Workforce ES-500W II Wireless Duplex Doc Scanner
I’ve only used this scanner a couple of times with my Mac, but I have to say, it’s perfect thus far. Smooth and fast while easy to locate documents, rotate or edit the pages. We used an Epson Scanner for years, but the older software wouldn’t mesh w/our computer any longer. Very happy with this one.
1up votes 1
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Staples Customer
Posted Feb 9, 2023
scan function not good
I felt the scanning function was not first rate. The scanner kept jamming if paper sizes were mixed, so I tried doing one page at a time and some items still wouldn't go through. Some 8x11 paper would jam if the leading edge was not perfect. I was willing to give Epson a try, but I am returning this scanner and going back to Fujitsu. Their paper feed function feels so...
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Response from Epson Expert :
Hello Linda, we apologize for your disappointing experience with the ES-500W II scanner. Epson considers all feedback to improve the performance and quality of our products. Epson also provides helpful information on FAQs and self-help tools on the product support web page at https://epson.com/Support/Scanners/ES-Series/Epson-WorkForce-ES-500W-II/s/SPT_B11B263201#questions. Your scanner also includes a 1-year Limited Warranty plus free lifetime technical support. Please contact our support team directly at (562) 276-4382 between 7 am - 4 pm (PT), Monday - Friday, if you need further assistance.
Sincerely, Sam - The Epson Team
Tony F., February 10, 2023
H from Baltimore
Reviewed at:
Dell
Posted Jan 8, 2023
Great Machine
Super fast, many features, great for archiving high quality scans of photos as well as documents. Got one for my retired father after using one in the office for a while.
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